Role Description The Enrollment Coach plays a critical role in prospective learners' recruitment and registration processes, serving as the point of contact for designated CE programs. The Enrollment Coach must be familiar with successful marketing practices and possess a naturally enthusiastic and persuasive manner to recruit learners successfully. In a team-oriented environment, the Enrollment Coach will work closely with Student Success Coaches, Enrollment Coordinators, Professional Development, Community Programs, and the larger OCE recruitment and retention teams. Continuing Education Enrollment Coach 1 The Enrollment Coach Tier 1 will support enrollment goals by: - Meeting daily outreach metrics - Taking ownership of prospective student records - Converting prospective students into registrations - Consistently asking for feedback and coaching Job Responsibilities: - Student Recruitment: - Recruits and engages by responding to incoming requests (i.e., phone calls, emails, web-based interest forms) - Ensures that targeted response times and accuracy guidelines are consistently met via a multichannel approach - Runs and processes reports to ensure a seamless experience for active and prospective learners - Proactively interacts with prospects at every stage of the recruitment pipeline - Transforms prospective learners into enrolled CE students - Database Management: - Utilizes technology systems to track the recruitment of prospective learners - Proactively manages a personal database of leads to meet recruitment goals - Generalized Customer Service: - Provides generalized support and registration assistance to Continuing Education learners and customers outside assigned student populations - Miscellaneous: - Participates in continual professional development - Other duties may be assigned to assist in the overall success of the division Qualifications - Bachelor's degree with 0-1 years of professional experience in recruitment, sales, customer service or related field - Relevant experience in key job responsibilities is encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description Requirements - Operation Essential Personnel - This position may be asked to work during an official closure Continuing Education Enrollment Coach 2 The Enrollment Coach Tier 2 will support enrollment goals by: - Meeting daily outreach metrics - Taking ownership of prospective student records - Problem-solving the learner's needs - Consistently asking for feedback and coaching - Offering feedback to others for growth Job Responsibilities: - Student Recruitment: - Recruits and engages prospective learners by responding to incoming requests - Ensures that targeted response times and accuracy guidelines are consistently met - Runs, analyzes, & processes reports to ensure a seamless experience for prospective learners - Proactively interacts with prospects at every stage of the recruitment pipeline - Database Management: - Utilizes technology systems to track the recruitment of prospective learners - Efficiently manages technology systems and tools to optimize lead tracking and engagement - Generalized Customer Service: - Provides generalized support and registration assistance to Continuing Education learners and customers outside assigned student populations - Miscellaneous: - Participates in continual professional development - Other duties may be assigned to support initiatives to further the overall success of the division Qualifications - Bachelor's degree with 2 or more years of professional experience in recruitment, sales, customer service or related field - Relevant experience in key job responsibilities is encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description Requirements - Operation Essential Personnel - This position may be asked to work during an official closure Continuing Education Enrollment Coach 3 The Enrollment Coach Tier 3 will support enrollment goals by: - Meeting and exceeding daily outreach metrics established for this tier - Problem-solving the learner's needs - Giving other team members feedback for growth Job Responsibilities: - Recruitment: - Recruits & engages prospective learners by responding to all incoming requests - Ensures that targeted response times and accuracy guidelines are consistently met - Runs, analyzes, processes, & modifies reports to ensure a seamless experience - Database Management: - Utilizes technology systems to track the recruitment of prospective learners - Expertly navigates and leverages technology systems for lead management - Generalized Customer Service: - Provides generalized support and registration assistance to Continuing Education learners and customers outside assigned student populations - Miscellaneous: - Participates in continual professional development - Consistently contributes to initiatives and stretch assignments to support the overall success of the division Qualifications - Bachelor's degree with 3 or more years of professional experience in recruitment, sales, customer service or related field - Relevant experience in key job responsibilities is encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description Requirements - Operation Essential Personnel - This position may be asked to work during an official closure Benefits - Health, life, dental, and vision insurance - Flexible spending accounts - Retirement options - Various leave options - Paid holidays - Wellness benefits - Tuition exemption for qualified positions - Training and development opportunities - Employee discounts - And more! Additional Job Description - Special Instructions: Please provide cover letter, resume, (3) professional references and transcripts. Official transcripts are required prior to hire, if needed. - For questions or concerns regarding the status of your application or salary ranges, please contact Christopher Landry at chrislandry@lsu.edu

Role Description We are seeking experienced professionals to join our team as Course Facilitators in our Public Health portfolio. Facilitators are not course authors or adjunct faculty but are vital to ensuring the effective delivery of content created by Cornell faculty. In this role, you will complement our asynchronous course content by: - Leading engaging live sessions focused on student interactions related to Public Health content and current topics. - Providing personalized and constructive feedback (both written and recorded video) on applied student projects. - Fostering meaningful connections with students in a highly interactive online environment. As part of the Course Facilitator position at eCornell, video interaction with students is a key component of the role. Facilitators are expected to engage with students through live video sessions and in response to project submissions. Video interactions allow facilitators to better engage with students, provide real-time feedback, and create an inclusive and personable learning experience. We encourage applicants to submit a video response to the question below using Loom. While submitting the video is optional, it is highly encouraged. Answer the following question in a short video (3 minutes max): - What excites you most about facilitating at eCornell, and how would you bring that enthusiasm into your interactions with students? Record your response using Loom (free service). Copy and paste the video link into your cover letter. Qualifications - Relevant graduate degree and 5+ years of relevant professional experience, or an equivalent combination of relevant education and experience. - Exceptional communication skills, both written and verbal. - Ability to deliver authentic, concise, and impactful feedback to busy professionals. - Proficiency with online learning tools (e.g., Canvas, Zoom) and comfort with technology for instruction. Requirements - Leadership or strategy advisory experience. - Relevant certifications. - Experience managing teams and coaching professionals. - Previous experience in online instruction or facilitation. - Loom video submission with application. Benefits - This position is based in Ithaca, New York, however, the successful applicant may perform this role remotely anywhere within the United States. - Comprehensive onboarding and training program to set you up for success. - Access to ongoing professional development resources and periodic training updates. - Opportunities to contribute to an exceptional online student experience. - A collaborative and supportive facilitator community. Company Description As Cornell University’s online learning unit, eCornell delivers online professional certificate courses to individuals and organizations around the world. Courses are personally developed by Cornell faculty with expertise in a wide range of topics, including data analytics, management, marketing, human resources, leadership, and STEM. Students learn in an interactive, small cohort format to gain skills they can immediately apply in their organizations, while earning a professional certificate from Cornell University. eCornell has offered online learning courses and certificate programs for 15 years to over 130,000 students at more than 2,000 companies.

Role Description The Training Specialist is a vital member of our technology team, responsible for driving user readiness, adoption, and long-term enablement across Lineage products. This role partners closely with product, design, delivery, project stakeholders, and subject matter experts to assess training needs and develop scalable learning solutions, enabling the full training lifecycle across multiple software projects. The Training Specialist must be comfortable navigating fast-paced environments, ambiguity, and shifting requirements to create stability. Leveraging a mix of delivery methods—including live instruction, eLearning, user documentation, and knowledge base platforms, the Specialist helps design, deliver, and maintain user-centered training experiences while establishing and upholding standards. Key Role & Impact - Discovery & Planning - Partner with the Senior Training Specialist and software project teams to define training needs, audiences, and develop standard and scalable training across a variety of products. - Facilitate discovery sessions and needs assessments to understand and identify anticipated (proactive/preventive) and existing (reactive) user gaps in knowledge and/or skill. - Design flexible training plans that ensure key audiences are supported for effective adoption and readiness amid ongoing change management efforts. - Integrate training throughout the entire software development process – from initial project phases through user onboarding and ongoing support. - Content Development & Subject Familiarization - Proactively learn and navigate product features and workflows. - Create and maintain diverse, self-service training and knowledge materials that enable user confidence and adoption and increase efficiency through effective product utilization. - Utilize and expand on a variety of training/learning methods and tools—including LMS platforms, virtual classrooms for live training, video tutorials, knowledge base articles, instructor-led training (ILT), hands-on activities, worksheets, eLearning modules, and website management. - Delivery & Facilitation - Serve as a train-the-trainer leader. - Deliver live training sessions that demonstrate effective presentation and software demonstration techniques, maintaining session flow, and stepping in as the primary trainer when required to maintain training quality and continuity. - Knowledge Management & Reinforcement - Develop and enhance measurable processes for internal and external knowledge base platforms to drive user adoption. - Seamlessly integrate learning resources into daily workflows and empower users to self-serve, ultimately reducing dependency on instructor-led training. - Partner with cross-functional teams to align and provide a feedback loop on product and user needs, changes, and updates. - Evaluation & Continuous Improvement - Identify, track, and assess key training metrics to evaluate program impact and recommend improvements to enhance learner outcomes and engagement. Qualifications - Bachelor’s degree in Education, Instructional Design, Communications, Information Technology, Business, or related field; or equivalent practical experience. - Minimum 3–5 years of experience in software training, instructional design, or related roles—preferably within fast-paced, dynamic environments with evolving or custom software platforms. - Experience working in or closely with operations environments, understanding varied user needs and engagement preferences across roles and levels. - Proven ability to collaborate effectively with cross-functional teams, including product owners, subject matter experts, and project managers. - Strong technical writing skills with a track record of creating and maintaining clear, user-focused training materials. - Experience delivering instructor-led training (ILT), virtual classrooms, eLearning modules, and supporting knowledge base platforms. - Comfortable working in small teams while managing multiple projects with shifting priorities and ambiguity. - Additional certifications in Instructional Design, Adult Learning, or Project Management are a plus. Preferred Skills - Advanced proficiency in eLearning authoring tools (e.g., Camtasia, Easy Generator). - Experience with Learning Management Systems (LMS) such as Workday, including course development. - Experience with knowledge management tools (e.g., Salesforce, Confluence). - Instructional Design certifications (e.g., ATD CPTD, Certified Instructional Designer/Developer). - Background working within the software development lifecycle, particularly in alignment with training or user readiness. - Project management experience or certifications (e.g., PMP, CAPM, Agile/Scrum). Benefits - Safe, stable, reliable work environments. - Medical, dental, and basic life and disability insurance benefits. - 401k retirement plan. - Paid time off. - Annual bonus eligibility. - A minimum of 7 holidays throughout the calendar year.

Role Description Louisiana State University (LSU) in Baton Rouge invites applications and nominations for a part-time Online Program Instructor of Industrial Engineering in the Department of Mechanical and Industrial Engineering (MIE). Appointment will be made at the Instructor level, though applicants with exceptional qualifications and experience may be considered at higher Instructor ranks. - Contribute to the educational mission of the Department and support the LSU Online initiative by delivering high-quality online instruction in the graduate Industrial Engineering program. - Responsibilities include teaching graduate-level Industrial Engineering lecture and laboratory courses in accordance with LSU Online standards and best practices for online learning. - 90% Teach graduate-level Industrial Engineering courses in online formats in accordance with LSU Online standards and best practices. - Develop and maintain course materials, assignments, assessments, and instructional content using the university’s learning management system. - Assess student performance and submit grades in accordance with university policies and academic deadlines. - 10% Facilitate student learning and engagement through effective online communication, virtual office hours, and timely feedback on assignments and assessments. - Collaborate with faculty and IE program leadership to support curriculum development, continuous improvement, and accreditation efforts. Qualifications - Ph.D. in an engineering discipline. - Experience in Industrial Engineering areas such as systems engineering, supply chain and logistics, ergonomics, analytics, operations research, and related disciplines. Requirements - Ph.D. in an engineering discipline; 10 years of experience or more. - Significant professional experience in Industrial Engineering areas such as systems engineering, supply chain and logistics, ergonomics, analytics, operations research, and related disciplines. - Extensive industry experience and current applications of Industrial Engineering practices into the virtual classroom. - Integrating real-world examples, emerging technologies, and applied problem-solving approaches to enhance graduate-level online instruction. Benefits - Health, life, dental, and vision insurance. - Flexible spending accounts. - Retirement options. - Various leave options. - Paid holidays. - Wellness benefits. - Tuition exemption for qualified positions. - Training and development opportunities. - Employee discounts. - And more!