• Assist in organizing and coordinating in-person training logistics. • Deliver Project Impact training (instructor-led, virtual, and blended) aligned with defined curricula, learning standards, and operational needs. • Prepare sessions using approved materials and facilitator guides. • Support learner assessments, knowledge checks, and readiness evaluations. • Track attendance and completions accurately in coordination with Learning Operations. • Provide structured feedback on learner performance and training effectiveness. • Participate in train‑the‑trainer sessions. • Escalate learner readiness or delivery concerns as needed. • Up to 30% travel required. • Other duties as assigned.

Role Description The QA Instructional Specialist is a full-time, hybrid role combining live teaching with technical project evaluation. You will drive student success across the QA bootcamp by delivering high-density live sessions (Webinars and 1:1s) using a centralized, level-based model, while managing asynchronous project reviews and live Co-Learning blocks. Qualifications - 3+ years of work experience in QA (automation, mobile experience is an advantage). - Experience in automation of testing: Selenium + Python. - Familiarity with command line, browser DevTools, Charles/Fiddler sniffers, API testing tools: SoapUI, Postman. - Knowledge of testing theory and test design. - Basic knowledge of operating systems, networks, system architecture. - Familiarity with basics of SQL. - Proficient in English and Spanish languages. - Full-time availability. Requirements - Background as a Senior QA and experience as a hiring manager (nice to have). - Your own experience as a student online, and the desire to help create the best place in the world to study QA (nice to have). Benefits - Fully remote collaboration. - Training in mentoring and communication techniques. - Competitive pay. - A schedule that’s convenient for you, without a focus on micromanaging. - A comfortable digital office using modern tools — Miro, Notion, Zoom, etc. - A diverse and tight-knit team spread across the US and LatAm. - Cross-cultural experience with an international team and learners from diverse backgrounds. - Growth opportunities as our product is rapidly expanding. - Meaningful impact by sharing your knowledge and supporting others in launching new careers in tech.

Role Description The Enrollment Coach plays a critical role in prospective learners' recruitment and registration processes, serving as the point of contact for designated CE programs. The Enrollment Coach must be familiar with successful marketing practices and possess a naturally enthusiastic and persuasive manner to recruit learners successfully. In a team-oriented environment, the Enrollment Coach will work closely with Student Success Coaches, Enrollment Coordinators, Professional Development, Community Programs, and the larger OCE recruitment and retention teams. Continuing Education Enrollment Coach 1 The Enrollment Coach Tier 1 will support enrollment goals by: - Meeting daily outreach metrics - Taking ownership of prospective student records - Converting prospective students into registrations - Consistently asking for feedback and coaching Job Responsibilities: - Student Recruitment: - Recruits and engages by responding to incoming requests (i.e., phone calls, emails, web-based interest forms) - Ensures that targeted response times and accuracy guidelines are consistently met via a multichannel approach - Runs and processes reports to ensure a seamless experience for active and prospective learners - Proactively interacts with prospects at every stage of the recruitment pipeline - Transforms prospective learners into enrolled CE students - Database Management: - Utilizes technology systems to track the recruitment of prospective learners - Proactively manages a personal database of leads to meet recruitment goals - Generalized Customer Service: - Provides generalized support and registration assistance to Continuing Education learners and customers outside assigned student populations - Miscellaneous: - Participates in continual professional development - Other duties may be assigned to assist in the overall success of the division Qualifications - Bachelor's degree with 0-1 years of professional experience in recruitment, sales, customer service or related field - Relevant experience in key job responsibilities is encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description Requirements - Operation Essential Personnel - This position may be asked to work during an official closure Continuing Education Enrollment Coach 2 The Enrollment Coach Tier 2 will support enrollment goals by: - Meeting daily outreach metrics - Taking ownership of prospective student records - Problem-solving the learner's needs - Consistently asking for feedback and coaching - Offering feedback to others for growth Job Responsibilities: - Student Recruitment: - Recruits and engages prospective learners by responding to incoming requests - Ensures that targeted response times and accuracy guidelines are consistently met - Runs, analyzes, & processes reports to ensure a seamless experience for prospective learners - Proactively interacts with prospects at every stage of the recruitment pipeline - Database Management: - Utilizes technology systems to track the recruitment of prospective learners - Efficiently manages technology systems and tools to optimize lead tracking and engagement - Generalized Customer Service: - Provides generalized support and registration assistance to Continuing Education learners and customers outside assigned student populations - Miscellaneous: - Participates in continual professional development - Other duties may be assigned to support initiatives to further the overall success of the division Qualifications - Bachelor's degree with 2 or more years of professional experience in recruitment, sales, customer service or related field - Relevant experience in key job responsibilities is encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description Requirements - Operation Essential Personnel - This position may be asked to work during an official closure Continuing Education Enrollment Coach 3 The Enrollment Coach Tier 3 will support enrollment goals by: - Meeting and exceeding daily outreach metrics established for this tier - Problem-solving the learner's needs - Giving other team members feedback for growth Job Responsibilities: - Recruitment: - Recruits & engages prospective learners by responding to all incoming requests - Ensures that targeted response times and accuracy guidelines are consistently met - Runs, analyzes, processes, & modifies reports to ensure a seamless experience - Database Management: - Utilizes technology systems to track the recruitment of prospective learners - Expertly navigates and leverages technology systems for lead management - Generalized Customer Service: - Provides generalized support and registration assistance to Continuing Education learners and customers outside assigned student populations - Miscellaneous: - Participates in continual professional development - Consistently contributes to initiatives and stretch assignments to support the overall success of the division Qualifications - Bachelor's degree with 3 or more years of professional experience in recruitment, sales, customer service or related field - Relevant experience in key job responsibilities is encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description Requirements - Operation Essential Personnel - This position may be asked to work during an official closure Benefits - Health, life, dental, and vision insurance - Flexible spending accounts - Retirement options - Various leave options - Paid holidays - Wellness benefits - Tuition exemption for qualified positions - Training and development opportunities - Employee discounts - And more! Additional Job Description - Special Instructions: Please provide cover letter, resume, (3) professional references and transcripts. Official transcripts are required prior to hire, if needed. - For questions or concerns regarding the status of your application or salary ranges, please contact Christopher Landry at chrislandry@lsu.edu

Role Description We are seeking experienced professionals to join our team as Course Facilitators in our Public Health portfolio. Facilitators are not course authors or adjunct faculty but are vital to ensuring the effective delivery of content created by Cornell faculty. In this role, you will complement our asynchronous course content by: - Leading engaging live sessions focused on student interactions related to Public Health content and current topics. - Providing personalized and constructive feedback (both written and recorded video) on applied student projects. - Fostering meaningful connections with students in a highly interactive online environment. As part of the Course Facilitator position at eCornell, video interaction with students is a key component of the role. Facilitators are expected to engage with students through live video sessions and in response to project submissions. Video interactions allow facilitators to better engage with students, provide real-time feedback, and create an inclusive and personable learning experience. We encourage applicants to submit a video response to the question below using Loom. While submitting the video is optional, it is highly encouraged. Answer the following question in a short video (3 minutes max): - What excites you most about facilitating at eCornell, and how would you bring that enthusiasm into your interactions with students? Record your response using Loom (free service). Copy and paste the video link into your cover letter. Qualifications - Relevant graduate degree and 5+ years of relevant professional experience, or an equivalent combination of relevant education and experience. - Exceptional communication skills, both written and verbal. - Ability to deliver authentic, concise, and impactful feedback to busy professionals. - Proficiency with online learning tools (e.g., Canvas, Zoom) and comfort with technology for instruction. Requirements - Leadership or strategy advisory experience. - Relevant certifications. - Experience managing teams and coaching professionals. - Previous experience in online instruction or facilitation. - Loom video submission with application. Benefits - This position is based in Ithaca, New York, however, the successful applicant may perform this role remotely anywhere within the United States. - Comprehensive onboarding and training program to set you up for success. - Access to ongoing professional development resources and periodic training updates. - Opportunities to contribute to an exceptional online student experience. - A collaborative and supportive facilitator community. Company Description As Cornell University’s online learning unit, eCornell delivers online professional certificate courses to individuals and organizations around the world. Courses are personally developed by Cornell faculty with expertise in a wide range of topics, including data analytics, management, marketing, human resources, leadership, and STEM. Students learn in an interactive, small cohort format to gain skills they can immediately apply in their organizations, while earning a professional certificate from Cornell University. eCornell has offered online learning courses and certificate programs for 15 years to over 130,000 students at more than 2,000 companies.