Role Description The Healthcare Accounts Receivable Specialist is responsible for persistently following up on submitted insurance claims to ensure timely payment. This role focuses on monitoring claim status, proactively contacting insurance payers to push claims toward payment, and identifying issues that prevent payment. When issues are identified, the Specialist escalates findings to the Manager, Healthcare Accounts Receivable for resolution. The Healthcare Accounts Receivable Specialist will respond to internal and external medical customer inquiries related to claims in a timely manner. The role will work collaboratively with the other AbleNet staff to provide a continuous improvement of the medical claims collection process. Qualifications - Bachelor’s degree preferred or equivalent work experience - 2+ years of experience in claims follow-up work experience - 5+ years of experience accepted in lieu of education requirements Requirements - Proactively contact insurance payers via phone, portals, and written communication to check claims according to the framework outlined by leadership - “Nudge” or persistently follow up with payers on delayed, pending, or stalled claims to drive payment forward - Escalate identified claim issues to the Manager, Healthcare Accounts Receivable for investigation and resolution - Clearly document payer feedback, claim status updates, and identified issues in internal systems - Track claim aging and prioritize follow-up based on established timelines and payment targets - Ensure all follow-up activity is completed in accordance with payer requirements and internal workflows - Maintain awareness of payer turnaround times and escalation thresholds - Adhere to all practice policies related to HIPAA and Medicare Compliance - Contribute to the overall operations and to the achievement of departmental goals - Perform backup support for other members of the team department - Effective communication with patients, insurance companies, and healthcare providers - Embrace AbleNet’s culture and 7 rules of engagement - All other duties as assigned Benefits - Standard Office Environment: Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards - Full-Time, Exempt employees work an average of 40 hours per week. Additional hours may be required as necessary - Fully Remote: Onsite presence is not expected/will be minimal Core Competencies, Skills & Abilities - Detail-oriented, organized, and self-starter - Ability to work in a team environment and independently as required - Proficient with computer skills, computer programs, spreadsheets, and applications - Excellent communication skills in verbal and writing - Familiarity with insurance claim workflows and payer adjudication timelines - Experience communicating with insurance payers via phone, EMR, and online portals - Knowledge of traditional insurance plans, HMO/PPOs, Medicare, and Medicaid

Title: Accounts Receivable Coordinator Location: Milwaukee, Wisconsin, United States Department: Financial Management Job Description: Job Category: Financial Management Requisition Number: ACCOU001970 Full-Time Hybrid Milwaukee, WI 53203, USA Job Details Description The Company WE ARE ASQ: EXCELLENCE THROUGH QUALITY ASQ is the leading membership association to help quality professionals achieve their career goals and drive excellence through quality in their organizations and industries. We provide expertise, knowledge, networks, and solutions to a global membership of individuals and organizations spanning more than 140 countries. ASQ was founded in 1946 and is headquartered in Milwaukee, Wisconsin. The Position Directly reporting to the Senior Accountant, this position is responsible for performing accounts receivable, billing collections, and working closely with other departments to coordinate ASQ billing activities. Fulfilling these duties involves proactively contacting and following up with debtors to ensure timely collections. The hourly pay range for this role is $22-$27 per hour. Any extended offer is based on the candidate's experience and overall fit for the role. Main Responsibilities - Own cash application process. Track and accurately apply all incoming cash payments received by check, ACH, Wire, and credit card including resolution of payments received without backup/remittance advice. - Own the billing collection process with timely and accurate resolution of delinquent accounts receivable through proper investigation. This includes communication via phone, E-mail, preparation and delivery of reports, statements or letters of account to customers and management. - Manage the accounts receivable inbox, respond to inquiries from internal and external stakeholders, and investigate billing/payment errors on a timely basis. - Submit invoices for payment through customer portals. Maintain and update portal information and communication. - Work closely with other departments at ASQ to ensure process efficiency and communication of billing and collections issues. - Prepare necessary documents, schedules, and/or forms using Microsoft Excel, Microsoft Word, Adobe, and other platforms to support the accounting, collections, and audit processes. - Addresses charge backs from customers and from the credit card processor. Investigate and collect appropriate documentation to present to the bank challenging the charge. - Backup the Accounts Payable function when needed, including processing of invoices for payment, responding to customer inquiries, and preparing weekly vendor payments. - Create and maintain procedure documents for all responsibilities. - Adheres to ASQ Competencies: Trust, Accountability, Collaboration, and Transparency.   - Performs all other duties as assigned.  Working Conditions and Physical Requirements: Hybrid Office Environment with Tuesdays & Wednesdays in office at the Milwaukee Headquarters location. Bring Your Best: Position Minimum Qualifications - A high school diploma - A minimum of 1 year of billing collection or accounting experience - A minimum of 3 years of experience using Microsoft Excel - A minimum of 3 years of experience with email inbox management - A minimum of 3 years of experience working in an office environment - Or an equivalent combination of experience and education - Must be able to comply with attendance and timeliness policies. - This role is not eligible for U.S. immigration sponsorship (e.g., STEM OPT, TN, H-1B, or other work visa). The Location ASQ is conveniently situated in downtown Milwaukee, immediately adjacent to major freeway exits and the robust downtown economy. The Avenue MKE and Riverwalk access provides our employees easy indoor and outdoor access to shopping, restaurants, and coffee shops. Our office space is in a historic building incorporating newly designed workstations, an option for sit/stand desks, and community and collaboration space. We also offer a hybrid work environment that offers staff the option of working from home up to 3 days per week. Why You Should Apply At ASQ, our philosophy is that performance-driven pay provides a foundation for a complete benefit package that helps you live your best life, both at work and at home. Competitive base pay, comprehensive benefits, opportunities for learning and growth, programs to help you plan for the future and perks that inspire your downtime are all part of ASQ’s total compensation package. Learning and Growth o        Challenging and interesting work o        Benefits of ASQ membership o        ASQ-sponsored training o        Opportunities to achieve professional designations and certifications o        Performance management and coaching o        Tuition reimbursement Health and Wellness o        Medical insurance o        Dental insurance o        Vision insurance o        Health savings accounts o        Flexible spending accounts  o        Access to Avenue MKE Fitness Center and Pickleball Courts Total Compensation o        Competitive base pay o        Opportunity for annual merit increases o        Comprehensive benefits   Planning for the Future o        Retirement savings program o        Disability income plan o        Life insurance, Accident, & Critical Illness insurance Culture and Workplace o        Growing, global organization o        Mission-driven and committed to sharing ideas and tools that make the world work better o        Healthy work/life balance o        Positive, collaborative, team-oriented environment o        One-week winter break every December, in addition to paid time off and other paid holidays o         Regular coffee socials, peer to peer recognition, and more! ASQ is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities. #LI-BT

• Process/post AR from all assigned payers within the expected Turnaround Time • Post AR and electronic remittance from private and government payers into the billing system. • Research payer websites to obtain posting backup • Post electronic reports, macros and tools to balance files with money received • Identify issues and trends with assigned payers • Ensure aged accounts receivable is handled according to Standard Operating Procedure • Communicate with leadership and partner teams to ensure accurate and timely processing of remittance

• Follow-up with payers to ensure timely resolution of all outstanding claims via phone or websites • Meets and maintains daily productivity/quality standards established in departmental policies • Utilizes the workflow system, client host system, and other available tools to collect payments and resolve accounts • Adheres to the policies and procedures established for the client/team • Knowledge of timely filing deadlines for each designated payer • Performs research regarding payer-specific billing guidelines as needed • Ability to proactively analyze, identify, and trend claims issues to reduce denials • Communicate with management about any issues and trends identified • Initiate appeals when necessary • Understanding of under or over-payments and credit balance processes • Use, protect, and disclose patients protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards