American Society for Quality

Title: Accounts Receivable Coordinator Location: Milwaukee, Wisconsin, United States Department: Financial Management Job Description: Job Category: Financial Management Requisition Number: ACCOU001970 Full-Time Hybrid Milwaukee, WI 53203, USA Job Details Description The Company WE ARE ASQ: EXCELLENCE THROUGH QUALITY ASQ is the leading membership association to help quality professionals achieve their career goals and drive excellence through quality in their organizations and industries. We provide expertise, knowledge, networks, and solutions to a global membership of individuals and organizations spanning more than 140 countries. ASQ was founded in 1946 and is headquartered in Milwaukee, Wisconsin. The Position Directly reporting to the Senior Accountant, this position is responsible for performing accounts receivable, billing collections, and working closely with other departments to coordinate ASQ billing activities. Fulfilling these duties involves proactively contacting and following up with debtors to ensure timely collections. The hourly pay range for this role is $22-$27 per hour. Any extended offer is based on the candidate's experience and overall fit for the role. Main Responsibilities - Own cash application process. Track and accurately apply all incoming cash payments received by check, ACH, Wire, and credit card including resolution of payments received without backup/remittance advice. - Own the billing collection process with timely and accurate resolution of delinquent accounts receivable through proper investigation. This includes communication via phone, E-mail, preparation and delivery of reports, statements or letters of account to customers and management. - Manage the accounts receivable inbox, respond to inquiries from internal and external stakeholders, and investigate billing/payment errors on a timely basis. - Submit invoices for payment through customer portals. Maintain and update portal information and communication. - Work closely with other departments at ASQ to ensure process efficiency and communication of billing and collections issues. - Prepare necessary documents, schedules, and/or forms using Microsoft Excel, Microsoft Word, Adobe, and other platforms to support the accounting, collections, and audit processes. - Addresses charge backs from customers and from the credit card processor. Investigate and collect appropriate documentation to present to the bank challenging the charge. - Backup the Accounts Payable function when needed, including processing of invoices for payment, responding to customer inquiries, and preparing weekly vendor payments. - Create and maintain procedure documents for all responsibilities. - Adheres to ASQ Competencies: Trust, Accountability, Collaboration, and Transparency.   - Performs all other duties as assigned.  Working Conditions and Physical Requirements: Hybrid Office Environment with Tuesdays & Wednesdays in office at the Milwaukee Headquarters location. Bring Your Best: Position Minimum Qualifications - A high school diploma - A minimum of 1 year of billing collection or accounting experience - A minimum of 3 years of experience using Microsoft Excel - A minimum of 3 years of experience with email inbox management - A minimum of 3 years of experience working in an office environment - Or an equivalent combination of experience and education - Must be able to comply with attendance and timeliness policies. - This role is not eligible for U.S. immigration sponsorship (e.g., STEM OPT, TN, H-1B, or other work visa). The Location ASQ is conveniently situated in downtown Milwaukee, immediately adjacent to major freeway exits and the robust downtown economy. The Avenue MKE and Riverwalk access provides our employees easy indoor and outdoor access to shopping, restaurants, and coffee shops. Our office space is in a historic building incorporating newly designed workstations, an option for sit/stand desks, and community and collaboration space. We also offer a hybrid work environment that offers staff the option of working from home up to 3 days per week. Why You Should Apply At ASQ, our philosophy is that performance-driven pay provides a foundation for a complete benefit package that helps you live your best life, both at work and at home. Competitive base pay, comprehensive benefits, opportunities for learning and growth, programs to help you plan for the future and perks that inspire your downtime are all part of ASQ’s total compensation package. Learning and Growth o        Challenging and interesting work o        Benefits of ASQ membership o        ASQ-sponsored training o        Opportunities to achieve professional designations and certifications o        Performance management and coaching o        Tuition reimbursement Health and Wellness o        Medical insurance o        Dental insurance o        Vision insurance o        Health savings accounts o        Flexible spending accounts  o        Access to Avenue MKE Fitness Center and Pickleball Courts Total Compensation o        Competitive base pay o        Opportunity for annual merit increases o        Comprehensive benefits   Planning for the Future o        Retirement savings program o        Disability income plan o        Life insurance, Accident, & Critical Illness insurance Culture and Workplace o        Growing, global organization o        Mission-driven and committed to sharing ideas and tools that make the world work better o        Healthy work/life balance o        Positive, collaborative, team-oriented environment o        One-week winter break every December, in addition to paid time off and other paid holidays o         Regular coffee socials, peer to peer recognition, and more! ASQ is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities. #LI-BT

• Enable and coordinate internal cross-functional operational activities across functions/teams to maintain alignment, clear ownership, accountability, and effective execution. • Balance internal and external stakeholder needs by supporting teams across the business while maintaining a strong customer lens to make practical decisions that support both service delivery and operational performance. • Identify and proactively resolve operational issues prior to escalation. • Drive process improvements that simplify workflows and reduce reliance on individuals. • Ensure system and process changes are embedded into internal business operations with clear ownership and adoption. • Manage and support operational systems, tools, and data infrastructure underpinning business operations and certification delivery. • Ensure data accuracy, workflow governance, and effective system configuration across the organization. • Produce consolidated operational reporting and business intelligence. • Use data to identify trends, inform decision-making, and proactively uncover risks and opportunities. • Provide people leadership for one direct report, including performance management, coaching, and capability development.

• Support diversification of revenue streams and expansion into new market channels. • Identify, develop, and secure strategic partnerships with certification bodies, industry associations, enterprises, and adjacent organizations to create scalable training and certification pathways. • Own strategic partner relationships end-to-end, including commercial terms, agreement structure, delivery expectations, and performance outcomes. • Ensure partnership opportunities are converted into a qualified pipeline and effectively progressed in collaboration with Sales and Account Services. • Translate partner and market needs into structured, commercially viable programs and revenue opportunities. • Collaborate with Product, QA, and Operations to ensure offerings and programs align with partner needs and can be delivered efficiently and consistently. • Establish governance, systems, and reporting frameworks to support partnership performance, accountability, and scalability. • Provide leadership and direction to internal market-facing functions (Sales, Account Services, Marketing, Community) and collaborate with other functions to ensure clarity of priorities, effective handoffs, and coordinated execution. • Collaborate with ASQ’s marketing and Commercial team to ensure a successful and effective Shared Services relationship. • Contribute at the senior leadership level to strategic planning, decision-making, and organizational alignment.