• Follow-up with payers to ensure timely resolution of all outstanding claims via phone or websites • Meets and maintains daily productivity/quality standards established in departmental policies • Utilizes the workflow system, client host system, and other available tools to collect payments and resolve accounts • Adheres to the policies and procedures established for the client/team • Knowledge of timely filing deadlines for each designated payer • Performs research regarding payer-specific billing guidelines as needed • Ability to proactively analyze, identify, and trend claims issues to reduce denials • Communicate with management about any issues and trends identified • Initiate appeals when necessary • Understanding of under or over-payments and credit balance processes • Use, protect, and disclose patients protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards

Title: Accounts Receivable Specialist Location: CT, NY, NJ, or MA Fully Remote • Chappaqua, NY • Billing Job Description: Job Type Full-time Description Accounts Receivable Specialist Remote Position - Must Reside in CT, NY, NJ, or MA About the Position: The Accounts Receivable Specialist is responsible for managing and resolving outstanding accounts receivable for Mountainside Treatment Center. This position involves proactive follow-up on unpaid claims, working closely with insurance companies, and ensuring timely collections. The ideal candidate will possess strong communication skills, attention to detail, and the ability to handle sensitive financial information. Schedule: Monday - Friday: 8:30 am - 5:00 pm Your Role: - Collections Management: - Review and analyze client accounts to identify outstanding balances - Initiate contact with insurance companies and clients to resolve unpaid claims. - Utilize various communication methods, including phone calls, emails, and letters to follow up on outstanding balances. - Claims Resolution: - Investigate and resolve insurance claim denials and discrepancies. - Require resubmission of corrected claims as needed and ensure proper documentation. - Collaborate with billing to address any billing errors or issues. - Record Keeping: - Maintain accurate and up-to-date records of all collection’s activities and communications. - Update clients account information as necessary. - Keep a list of accounts that require management assistance and bring this up during weekly check ins - Customer Service: - Provide exceptional customer service to clients and their families regarding billing and payment inquiries. - Address and resolve clients concerns and questions in a professional and empathetic manner. - Compliance: - Adhere to all relevant laws, regulations, and company policies regarding client confidentiality and billing practices. - Stay informed about changes in insurance policies and regulations effecting collections. Qualifications: - High School diploma or equivalent required. Associate’s or Bachelor’s degree preferred - Minimum of 3–5 years of healthcare accounts receivable and insurance collections experience in a high-volume medical billing environment required - Strong understanding of commercial insurance payers, including claim status follow-up, denials, appeals, underpayments, and reimbursement resolution - Experience working with behavioral health, substance use disorder (SUD), or facility/professional billing preferred - Proven ability to manage and prioritize a large AR inventory while meeting productivity and collection goals - Experience reviewing EOBs, ERAs, claim forms (UB-04/CMS-1500), payer portals, and insurance payment methodologies - Knowledge of insurance verification, authorization requirements, coordination of benefits (COB), timely filing, and appeals processes - Ability to identify billing trends, payer issues, and reimbursement discrepancies with strong attention to detail - Strong verbal and written communication skills with the ability to communicate professionally with insurance representatives, patients, and internal departments - Excellent critical thinking, problem-solving, and follow-through skills - Ability to work independently in a fast-paced, deadline-driven environment while maintaining accuracy and productivity - Strong organizational and time management skills with the ability to multitask effectively - Proficient in Microsoft Excel, including filtering, sorting, and basic formulas - Experience with EMR/billing systems and insurance portals required Compensation: The base rate of pay for this position is $22.00 to $26.00 per hour. Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, experience, scope and complexity of role responsibilities, geographic location, performance, and working conditions. Benefits: - Comprehensive benefit package - Paid Time Off (which increases after 1 year with Mountainside) - Paid holidays including a Multicultural Holiday - 401(k) with employer matching - Monthly $75.00 wellness reimbursement. Our Wellness Reimbursement benefit is meant to encourage employees to engage in productive self-care to avoid burnout and compassion fatigue. About Mountainside: Mountainside Treatment Center is a dynamic, fast-paced and growing recovery facility that values innovation and an obsession with providing Best in Class service to our Clients. Founded in 1998, we are a leading behavioral healthcare provider dedicated to treating alcohol dependency and drug addiction. Accredited by The Joint Commission and CARF for its high standards of care, Mountainside seeks out passionate and talented individuals to join its staff. We believe that every employee, regardless of position, plays a vital role in our success. Here at Mountainside Treatment Center, we strongly prefer all employees to be fully vaccinated for Covid-19 (including regularly scheduled boosters) and the Flu as recommended by the CDC. Mountainside is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities. Salary Description $22-$26

Role Description Accounts Receivable Specialist follows up on outstanding balances with various insurance companies and/or patients with outstanding balances. - Upon completion of training, this position will be eligible to work from home coming into the office as needed. - Must live in the state of Ohio in order to work from home. Schedule - Monday - Friday, 8:00am to 4:30pm, eight hour shifts - No evenings, weekends or holidays! - Work/life balance schedules! Benefits - Full-time employees are eligible for health, dental and vision benefits - Company holidays and a flexible holiday! - Generous Paid Time Off (PTO) Package - Additional accrual increase after 1 year of service with Dayton Physicians! - 401K - Scrub Allotment - Yearly Bonus Program DPN Core Value Expectations - C OMPASSION: the patient is at the center of all we do - A CCOUNTABILITY: we hold ourselves accountable for our actions - R ESPECT: we show respect for others - E XCELLENCE with Innovation: we strive for excellence in all we do - S ERVICE through Collaboration: we provide service to our patients, team members and community. - Smile, make eye contact and greet with energy! - Restate what you are hearing. Listen patiently and compassionately to complaints. - Give full attention. Turn away from the computer screen and face the person you are conversing with. - Explain any potential delays in service and provide frequent updates. - Empathize (feel empathy for someone) Essential Duties and Responsibilities - Reviews all outstanding claims filed to designated payers and/or patient accounts for which payment or denial has not been received within 28 days of billing. - Utilizes reporting capabilities of practice management system to generate reports and data used in working claims in the various aging buckets. - Utilizes the capabilities of practice management system to correct and/or appeal as necessary. - Utilizes the designated payer websites for effective follow-up and claim rebills. - Utilizes the designated payer provider telephone centers for assistance in claim follow-up and collections. - Attend webinars as well as various teaching seminars sponsored by designated payers. - Receives from payment posting all zero pay and denied claims for research, correction and rebill, write-off, or transfer to patient responsibility. - Contacts patients with regard to any unpaid claims; maintains accurate documentation within the practice management system of actions taken to resolve outstanding claims. - Maintains compliance with FDCPA at all times. - Follow all health care privacy and safety rules and adheres to Dayton Physicians Core Values. - Other duties as assigned. Required Education and/or Experience - High School Diploma or GED. - At least two (2) years of previous experience working in a Medical Billing Office; 3-5 years medical billing experience is preferred. - Excellent oral and written communication skills. - Strong working knowledge of CPT, HCPCS, ICD-10 coding, Microsoft Office, including Word, Excel and Outlook. - Knowledge of claims processing in a managed care environment, commercial payer environment along with government payers. - Knowledge of the Fair Debt Collections Practice Act (FDCPA) and other legal policies regarding collecting debt from patients. - Experience with a Medical Practice Management system is preferred. General Skill Requirements - Excellent oral and written communication. - Working knowledge of Microsoft Office, including Word, Excel and Outlook. - Experience working with a Practice Management system. - Attendance and punctuality are essential requirements of this position to provide excellent customer service to both our internal and external stakeholders.

• Drives sales in assigned territory • Engages with customers both face to face and virtually • Develops and implements effective business and territory call plans • Builds rapport and relationships with customers in live and virtual environments • Demonstrates strong teamwork capabilities to collaborate effectively across the organization