Orlando Health

Role Description This position serves as the lead for Enterprise Telehealth programs within an assigned care domain outpatient, post-acute, or inpatient, functioning as the bridge between corporate shared services and domain operations. Reporting to the Sr. Director of Enterprise Telehealth, the role ensures that centrally governed telehealth programs operating within the assigned domain are supported by the shared service infrastructure, compliance, billing, technology, workflow, and analytics needed to perform reliably and at scale. At this senior level, the role carries independent authority for framework design, accreditation readiness, and shared service standard-setting within the assigned domain. - Shared service accountability for all virtual encounters. - Active patient population aligned to domain programs. - Clinical and operational workforce supported through shared services. - Operating budget oversight for assigned cost centers. - Works in peer partnership with the Sr. Manager, Telehealth Growth and Program Design. - Partners primarily with domain operational leadership and collaborates across IT/CE and matrix support partners. Qualifications - Bachelor’s degree in healthcare or business-related field required. - Master’s degree in health informatics (MSHI), healthcare administration (MHA), business administration (MBA), or a related field strongly preferred. - Proficient in the use of Epic Electronic Health Record, including relevant telehealth-adjacent modules (e.g., Care Companion, MyChart Video Visits, Hyperspace workflows, Haiku/Canto), and Microsoft Office tools, including Visio. Requirements - PMP or CAPM certification preferred. - Active clinical licensure (RN, BSN) or health informatics credential (CPHIMS) preferred. - Additional credentials considered an asset include telehealth-specific certifications such as CPAHA-T or Certified Telehealth Program Manager (CTHPM), and relevant Epic application certifications. - Seven (7) years of hospital or healthcare experience with demonstrated progressive increase in job scope and responsibility. - Three (3) years of experience in a formal supervisory or managerial role within a healthcare setting. - Demonstrated experience in telehealth, virtual care, or digital health program operations preferred. Benefits - Comprehensive benefits package. - Opportunities for professional development. - Supportive work environment. Essential Functions - Serves as lead for Enterprise Telehealth programs within the assigned care domain. - Partners with domain operational leadership and clinical leaders to support ongoing operation of telehealth programs. - Operationalizes approved program concepts from the Sr. Manager, Telehealth Growth and Program Design. - Provides shared service financial stewardship for the telehealth portfolio. - Accountable for operational alignment with clinical quality and safety standards. - Collaborates with IT/CE partners on technology evaluation and configuration needs. - Functions as the Enterprise Telehealth shared services subject matter expert. - Leads project management for shared service initiatives. - Accountable for defining, monitoring and improving KPIs for programs. - Facilitates effective communication and collaboration across departments. - Develops and delivers training programs for clinical and operational teams. - Participates in process improvement initiatives. - Represents Enterprise Telehealth shared services in system committees and forums. - Stays current with federal and state regulatory frameworks affecting telehealth. - Maintains working knowledge of telehealth reimbursement structures. - Partners with Quality and Operations teams on accreditation readiness. - Creates a climate of empowerment and trust with all working relationships. - Leads, coaches and develops assigned team members. - Manages issues with honesty, compassion, impartiality, and responsiveness. - Maintains regular, punctual attendance consistent with Orlando Health policies. - Maintains compliance with all Orlando Health policies and procedures. Other Related Functions - Assists the Sr. Director of Enterprise Telehealth through a variety of assignments and initiatives.

Role Description The Scheduling/Registration Specialist is responsible for effective registration and scheduling of diagnostic and interventional procedures. Responsibilities - Efficiently and accurately gathers and inputs patient demographic information, insurance verification/authorization and schedules, reschedules and cancels multiple diagnostic and interventional procedures. - Accurately communicates prep information, arrival time and arrival location to patient. - Inputs and distributes charge management process on a daily basis. - Demonstrates self-direction, personal accountability and the quality of patient business and departmental maintenance. - Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. - Maintains compliance with all Orlando Health policies and procedures. Other Related Functions - Demonstrates in depth knowledge of ancillary departments. - Accurately uses medical terminology, multi-line phones, and word processing/spreadsheet applications. - Regularly communicates with Patient Access and clinical departments regarding registration and scheduling issues. - Takes a proactive role in problem resolution. Qualifications - High School Graduate or equivalent. - Must have a thorough knowledge of DDE, Passport, Omega, Orbit/Nova/ESI (may not be required in a practice setting). Requirements - One (1) year of clinical registration, scheduling or closely related experience required. Benefits - Medical, Dental, Vision - 403(b) Retirement Savings Plan - Health Savings Account (HSA) - Flexible Spending Account (FSA) - Paid Time Off (up to 5 weeks to start) - Life Insurance - Extended Leave Plan (ELP) - Family Care (childcare, elder care, pet care) - Paid Parental Leave - Pet Insurance - Car Insurance - Educational Benefits including tuition reimbursement & monthly payments to help pay down any graduated school debt

Role Description Demonstrates, through clinical practice, knowledge, and a clear understanding of the entire sterilization process, from cleaning and decontamination through packaging, sterilization, and distribution of instrument trays for surgical case carts according to pick lists or surgeon’s preference cards. - Has high professional and ethical standards that are employed in making critical decisions in every aspect of the sterilization process. - Uses knowledge of microbiology and infection control in determining the best method of processing ever changing, highly technical patient care instrumentation and equipment. - Has advanced knowledge of the function of surgical instrumentation during patient care in the operating room suite in at least one surgical specialty. - Proficient in the decontamination of surgical instrumentation as well as a wide variety of patient equipment. - Responsible for the sterilization of all instrumentation, equipment and supplies that are requested from customer departments. - Responsible for daily record keeping and chemical, mechanical, & biological monitoring relative to sterilization processes. - Participates in the preceptorship and orientation of new team members. - Participates in the distribution of instrument trays for surgical case carts according to the requirements of the surgery schedule, pick lists and surgeon’s preference cards. - Demonstrates through practice a clear understanding of the instrumentation utilized during surgical procedures. - Consults with and works directly with the SPD Supervisor, and/or the SPD Operations Specialist, regarding unit activities. - Works as the patient’s advocate regarding the most correct and safest form of sterilization for all patient use instrumentation and equipment. - Assures that through specific infection control procedures a safe environment is maintained. - Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. - Maintains compliance with all Orlando Health policies and procedures. Qualifications - High school graduate or equivalent. - Within the First year in 2132 job code: - Completion status in the SPD Readiness Course; or - Nationally certified through: - Healthcare Sterile Processing Association (HSPA); or - The Certification Board for Sterile Processing and Distribution (CBSPD). - Maintain required CEU’s in accordance with certifying body. - Minimum of One (1) year of experience in sterile processing, or a minimum of nine (9) months with certification or completion of SPD Readiness Course.

Role Description The Medical Staff Services Supervisor is responsible for leading the day-to-day operations of the Medical Staff Services department, to include ensuring that initial credentialing and reappointment activities are completed by team members in accordance with regulatory and accreditation standards, as well as the Orlando Health Bylaws, Policies and Procedures, Rules & Regulations. - Oversees medical staff credentialing and privileging processes, ensuring compliance with organizational and regulatory standards. - Coordinates Credentials, Medical Executive, and Quality Leadership Committee meetings and prepares recommendations for Board approval. - Supervises, mentors, and develops Medical Staff Services team members, including work assignments, coaching, hiring, and performance management. - Implements and monitors quality assurance measures to ensure accurate and timely credentialing and reappointment processing. - Collaborates with medical staff leadership, hospital administration, and the Credentialing Manager to improve processes and support strategic initiatives. - Evaluates departmental policies, leads process improvement efforts, and promotes technology to enhance operational efficiency. - Serves as a liaison to hospital committees and fosters exceptional customer service for physicians, applicants, and internal stakeholders. - Maintains strict attention to detail while ensuring compliance with organizational policies, attendance standards, and applicable regulations. Qualifications - Associate’s degree. A high school graduate or equivalent and two (2) years of directly related experience may substitute for the Associate’s degree (in addition to the requirements listed in the Experience section). - Two (2) years’ medical staff services experience, working with physicians, and/or coordination of high level committee meetings. - Proficiency in Microsoft Word, Excel, Internet and significant proficiency in credentialing data system skills necessary to maintain credentialing, meeting support activities, and reporting abilities relative to physician activity and statistics.

Role Description Works as a part of the team which is responsible for facilitating the timely collection of monies owed to the organization. Responsibilities Essential Functions: - Thorough knowledge of multi-specialty ICD-9 and CPT coding. - Telephone insurance carrier/patient to seek resolution on account. - Resolve inappropriate payments with insurance carriers that are not in compliance with payer contracts or governmental agency rates on individual accounts. - Utilize specialized knowledge of contracts, regulatory or contractual billings guidelines to determine an account’s ability to pay after initial rejection from payer. - Coordinate duplicate billings, coordination of benefits, medical records or clinical documents as needed to expedite payment of insurance claims. - Identify trends in payer non-compliance and inform management if not able to resolve with payer. - Negotiate within specified guidelines with payers. - Ensure secondary carrier is appropriately billed or self-pay portion is pursued. - Determines an individual’s ability to pay and seeks additional assistance either through governmental programs or uncompensated care programs. - Follows up with appropriate staff to locate missing information. - Ensures accurate and timely billing of all outstanding account balances to the appropriate third party payers and patient guarantors. - Maintains necessary logs. - Responsible for answering telephone calls in area when needed. - Assist Physician & Professional Services A/R Representative III with the planning and organization of departmental activities as needed. - Participate in departmental meetings as necessary. - Seek to gain needed knowledge and experience to promote to Physician & Professional Services Accounts Receivable Representative III. - Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. - Maintains compliance with all Orlando Health policies and procedures. Other Related Functions: - Perform other related duties as needed. Qualifications - High School graduate or GED required. Must complete staff development within 6 months of hire date. Requirements - 1 Year in related field (medical billing/collections/managed care) required. - Knowledge of Microsoft Office Excel and Word and ability to type 30 wpm required.

Role Description Responsible for the timely and accurate posting of all cash receipts into various patient accounting systems. Responsibilities - Process daily lockbox deposit receipts and prepare for delivery to lockbox. - Assure proper placement of exception and unidentified items. - Monitor and process electronic data. - Maintain complete and accurate records for auditors. - Contact payees of unidentifiable payments to obtain proper placement prior to refunding payment and balance accounts daily. - Monitor, research, and record all checks received on premise; contact payee when unidentifiable or improperly completed (no signature, improper payee, restrictive endorsement, etc). - Contact payees of unidentifiable payments on “Suspense” accounts and report out of balance amounts to Cash Receipts Supervisor. - Transfer payments between hospital patient accounts, practice receivables, and general ledger accounts. - Process and post any adjustments to hospital patient accounts when notification is received from the bank regarding foreign currency differences. - Process and post batches necessary to correct any payment code errors. - Process and post “$0 remittances” in order to record explanation of benefits notes on patient accounts. - Process insufficient and stop payment checks received from Finance or the bank. - Communicate effectively with all levels of Orlando Health employees, and with individuals outside Orlando Health (i.e. insurance companies, clinic, bank, and auditors). - Enter batch totals on daily control log in an accurate and timely manner. - Follow up with appropriate staff to locate missing information. - Maintain necessary logs. - Responsible for answering telephone calls in area when needed. - Efficiently and accurately utilize the computer system to enter appropriate information. - Assist Cash Receipts Analyst II with planning and organizational activities as needed. - At all times maintain confidentiality regarding patient, personnel and corporate issues. - Participate in departmental meetings as necessary. - Seek to gain needed knowledge and experience to promote to Cash Receipts Analyst II position and perform Cash Receipts Analyst II functions as necessary. - Maintain reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. - Maintain compliance with all Orlando Health policies and procedures. Qualifications - High school graduate or GED required. - Required to perform 10-key operations by touch. - Must complete PFS orientation program and all other mandatory training assigned within 6 months of hire. - One (1) year office and computer experience, to include accounting related duties. Requirements - One (1) year office and computer experience, to include accounting related duties. Benefits - All Inclusive Benefits (start day one) - Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.

Role Description Responsible for the revenue accounting for multiple hospitals within the system. Responsible for maintaining current AR reserve models and preparing the month end close packages including all related journal entries. Responsible for balance sheet reconciliations and the accurate financial reporting of net revenue and patient AR. Responsibilities Essential Functions: - Prepare month end revenue close package using analytic software. - Analyze and explain monthly net revenue for different hospitals and work with the CFO’s on understanding revenue variances to budget and prior month. - Provide accurate financial reporting. - Prepare month end close journal entries including AR reserves for bad debt and charity. - Prepare net revenue projections throughout the month using current models and maintain these models. - Be knowledgeable with the month end close process and meet deadlines. - Understand the hospital net revenue cycle process. - Evaluate current processes and make recommendations for improvement. - Maintain balance sheet reconciliations for AR and related general ledger accounts. - Work with patient accounting to ensure that AR and revenue are being reported as accurately as possible. - Assist in the development of the annual revenue budget as needed. - Work with other team members in reimbursement to provide support as needed. - Prepare account reconciliations and month end close journal entries for Corporate Accounting functions as needed. - Perform analysis and review of general ledger accounts and departments/facility financial statements. - Prepare audit workpapers. - Maintain compliance with all Orlando Health policies and procedures. Other Related Functions: - Effective communication and interpersonal skills. Required to effectively communicate financial models to a variety of audiences through verbal and written presentations. - Ability to manage projects. - Participates in/attends meetings as required. May be asked to lead meetings. - Completes all Orlando Health mandatory education. - Assumes the responsibility of professional development and continuing education. Qualifications - Bachelor’s degree in Accounting, Finance or Business Administration required. Requirements - Certified Public Accountant (CPA) preferred. - Four (4) years of accounting experience required, hospital net revenue including month end close experience preferred.

Role Description The Referral Coordinator supports Clinical teams, Patients and Family Members by managing referrals and/or authorizations for the Medical Group. They are responsible for processing Internal and External referrals and authorizations from orders prescribed by the provider in the Electronic Health Record (EHR) system within the Outpatient Ambulatory setting. Responsibilities - Completes entry of referrals and/or authorizations into EHR. - Coordinates follow-up care with the referral as the referral expires. - Responsible to schedule various appointments associated with the referral, diagnostic testing, and surgical procedures. - Ensures financial information and insurance has been verified. - Ensures Primary Care provider is accurate based on payer guidelines. - Updates patient insurance information in EHR systems as needed. - Initiates the referral and authorization process for visits and services. - Works closely with nursing and medical staff to facilitate optimal patient care. - Communicates with the scheduling department to verify each patient’s insurance requirements have been satisfied for upcoming appointments. - Coordinates with other departments as needed to facilitate patient’s visit. - Coordinates with Patients when necessary to complete referral. - Provides peer to peer training and new hire preceptor. - Provides patient with referral information for physicians and facilities. - Communicates effectively with all internal and external customers – PCP, Patient, clinical departments, etc. in order to obtain the required authorization needed for each visit or service. - Maintains working knowledge of ICD-10 and CPT codes. - Maintains current knowledge of referral and authorization requirements based on payer specific guidelines. - Demonstrates a basic knowledge of third party reimbursement requirements and regulations. - Exhibits competency in the use of registration systems, electronic verification tools, and Web-based resources. - Serves as a resource for the department of referring provider options. - Understands the importance Orlando Health places on providing exemplary customer service. - Performs job in a manner that helps meet customer service goals. - Demonstrates a positive and professional approach and communicates effectively with customers and team members at all times. - Contributes suggestions for improving workflow and productivity. - Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards. - Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental needs. - Basic understanding of how the referral role affects the Organization’s Initiatives and goals. - Maintains compliance with all Orlando Health policies and procedures. Qualifications - High school graduate. - Medical Terminology. - Three (3) years of directly related work experience. - Experience in processing physician office and/or hospital referrals. - Proficient in Windows Microsoft Office based products (Word, Excel, and Power Point). - Proficient in PC/Windows experience. Benefits - Health/Dental/Vision/Life Insurance. - Student loan repayment. - Tuition reimbursement. - FREE college education programs. - Retirement savings. - Paid paternity leave. - Fertility benefits. - Back up elder and childcare. - Pet insurance. - PTO/Holidays. - More for full time and part time employees.

Role Description Under the direction of the Manager, Identity Access Management and in support of the Chief Information Security Officer (CISO) and Orlando Health organizational business units, the Epic Security Analyst I provides consultation and guidance to the development, internal application and technical teams, and the third-party Epic EMP/SER provisioning vendor to maintain optimal protocols for granting and revoking appropriate end-user access for supported applications. The Epic Security Analyst I is responsible for the administration and coordination of all tasks related to SER, security tools, and policies and processes for Epic. This position provides outstanding client service and must be very knowledgeable about policies, procedures, and business operations. Responsibilities - Establishes Epic security protocols, in consultation with appropriate organizational stakeholders, and maintains the security of the Epic application. - Understands the foundational structures of Epic software, including profiles, roles, menus, and security classes, as well as network and device security relating to Epic and Epic end users. - Performs daily Epic security administration functions, including managing customer access requests, creating and/or deleting user profiles and accounts, maintaining appropriate documentation, and monitoring and auditing access logs. - Performs provider import/build as needed and cross-references user lists. - Works with Epic application teams to design system-level access, such as logout times, and leads decisions related to ownership and change delegation guidelines. - Takes ownership of process improvement in Epic Security provisioning, monitoring, and auditing. - Provides day-to-day troubleshooting, analysis, and resolution related to provider record issues. - Works with Epic project representatives to complete design, build, and test tasks in accordance with the project plan. - Identifies issues that arise within security and provider configuration, as well as issues that affect other application teams, and works to reach resolution. - Builds and maintains the Knowledge Base and any other Epic Security related processes, procedures, and policies. - Identifies and implements requested changes to the system. - Maintains effective communication with the Information Services Security Risk and Compliance Team and understands business needs and security concerns and communicates effectively with management. - Coordinates with the Epic Hosting Team and supports technical teams. - Takes the lead on implementation, including but not limited to presentations, Q&As, policies, and coordination of training. - Maintains regular communication with Epic representatives, including participation in weekly project team meetings. - Analyzes, interprets, and presents audit findings in clear, concise reports. - Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. - Maintains compliance with all Orlando Health policies and procedures. Qualifications - Associate’s degree from a 2-year college or university. Requirements - Preferred: Security 101-Epic Fundamentals Certification - Preferred: Security 200-Epic Security Administration Certification - Preferred: IT Security industry certification (i.e., Security+, A+, CCNA) - Preferred: Certified Identity and Access Manager (CIAM) - Preferred: Certified Identity Management Professional (CIMP) - Preferred: Microsoft Identity and Access Administrator Associate - Two (2) years of information technology experience. - Two (2) years of customer support experience. Benefits - All Inclusive Benefits (start day one) - Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees. - Forbes Recognizes Orlando Health as a Best-In-State Employer - Employee-centric: Orlando Health has been selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare.

Role Description Works as a part of the team which is responsible for facilitating the timely collection of monies owed to the organization. Responsibilities - Thorough knowledge of multi-specialty ICD-9 and CPT coding. - Telephone insurance carrier/patient to seek resolution on account. - Resolve inappropriate payments with insurance carriers that are not in compliance with payer contracts or governmental agency rates on individual accounts. - Utilize specialized knowledge of contracts, regulatory or contractual billings guidelines to determine an account’s ability to pay after initial rejection from payer. - Coordinate duplicate billings, coordination of benefits, medical records or clinical documents as needed to expedite payment of insurance claims. - Identify trends in payer non-compliance and inform management if not able to resolve with payer. - Negotiate within specified guidelines with payers. - Ensure secondary carrier is appropriately billed or self-pay portion is pursued. - Determines an individual’s ability to pay and seeks additional assistance either through governmental programs or uncompensated care programs. - Follows up with appropriate staff to locate missing information. - Ensures accurate and timely billing of all outstanding account balances to the appropriate third party payers and patient guarantors. - Maintains necessary logs. - Responsible for answering telephone calls in area when needed. - Assist Physician & Professional Services A/R Representative III with the planning and organization of departmental activities as needed. - Participate in departmental meetings as necessary. - Seek to gain needed knowledge and experience to promote to Physician & Professional Services Accounts Receivable Representative III. - Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. - Maintains compliance with all Orlando Health policies and procedures. Qualifications - High School graduate or GED required. - Must complete staff development within the 6 months of hire date. Requirements - One (1) year experience in related field (medical billing/collections/managed care) required. - Knowledge of Microsoft Office Excel and Word required. - Ability to type 30 wpm.