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Genesys Cloud Services

Genesys is a technology company offering solutions to help clients engage customers and manage customer contact centers. With a client base of more than 4,700 b

Services Engagement Director

Location

California + 4 moreAll locations: California | Colorado | Nevada | Oregon | Washington

Posted

3 days ago

Salary

$129.6K - $228K / year

Seniority

Lead

Bachelor Degree5 yrs expEnglishCloud

Job Description

Services Engagement Director

Genesys Cloud Services

• Drive enterprise-scale customer experience transformation by owning how organizations adopt, expand, and realize measurable value from the Genesys platform. • Shape revenue growth, platform expansion, and long-term customer success across complex, high-value accounts. • Operate at the intersection of sales, services, and customer success, influencing strategy, guiding AI-enabled transformation, and aligning executive stakeholders around measurable impact. • Own end-to-end Professional Services revenue strategy across a defined enterprise portfolio, driving growth, expansion, and long-term account value. • Build and scale a high-quality services pipeline that accelerates deal velocity and increases platform adoption across strategic customers. • Lead complex, multi-solution services engagements that align consulting, implementation, migration, and optimization to measurable business outcomes. • Design outcome-driven proposals that quantify impact across AI-powered CX, automation, analytics, and orchestration initiatives. • Partner with cross-functional leaders to align services strategy with account plans, lifecycle milestones, and customer success objectives. • Influence deal structures and negotiate agreements that maximize customer value, retention, and recurring revenue potential. • Guide customers through AI-enabled transformation journeys that improve operational efficiency, experience quality, and digital performance. • Ensure alignment between services sold and delivery execution to achieve successful outcomes and high customer satisfaction. • Expand services footprint within existing accounts by identifying opportunities for innovation, optimization, and AI enablement. • Strengthen executive relationships to drive customer retention, platform expansion, and long-term strategic partnerships. • Maintain deep expertise in AI-enabled CX trends, competitive dynamics, and emerging technologies to inform customer strategy. • Enable adoption of new Genesys capabilities and services that enhance performance, scalability, and business outcomes.

Job Requirements

  • 5 to 7 or more years of experience in SaaS or cloud sales, with a strong focus on Professional Services engagements
  • Demonstrated success selling complex, multi-stakeholder Professional Services solutions within enterprise environments
  • Proven track record of owning and closing services-driven revenue across large, strategic accounts
  • Strong experience supporting cloud transformation initiatives, including migration and modernization programs
  • Background in CCaaS, customer experience platforms, or related enterprise

Benefits

  • Medical, Dental, and Vision Insurance.
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off in addition to 10 paid holidays
  • 401(k) matching program
  • Adoption Assistance
  • Fertility treatments

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