• Operations Support for our MVPD-based LIVE and VOD ABR video encoding and packaging systems • Responsible for making sure our acquisition and encoding infrastructure is always in a healthy state • Managing live and exclusive content events • Respond to and troubleshoot missing incoming ad signals • Providing break/fix and analysis throughout our video workflow • Working with internal/external teams to mitigate and resolve any issues related to video • Perform routine maintenance (sometimes overnight)

• This role will work with business leaders in the Integrated Business Planning and Materials Management organizations. • The individual will be responsible for the design, configuration, testing and implementation of DT projects that support our Bill Of Material configuration processes, engineering change interfaces, and web services. • In this position, the individual will use his/her technical background to develop solutions to complex business issues and propose IT recommendations for strategic changes to our landscape that will improve the reliability and accuracy of existing applications. • This position will require a high degree of collaboration across different teams to develop and execute Digital Technology solutions. • The position requires the ability to lead end-to-end implementations of SAP Product Lifecycle Management. • This position also allows for the person to have the opportunity to define configuration and customization requirements based on engineering business requirements.

• Respond to Developer Inquiries: Be the first point of contact for technical support questions, especially related to our mobile SDKs and APIs. You’ll communicate with our customers through email, ticketing system, discussion boards, and video calls to solve their problems. • Triage & Troubleshoot: Investigate issues, guide through debugging steps, and collaborate closely with our engineering team to identify and fix bugs. Build and improve sample applications to ensure smooth integration for our customers. • Maintain Support Resources: Help improve and update FAQs, internal tools, and technical documentation to streamline future support. • Assist During High-Priority Incidents: Step in confidently during urgent support needs, coordinating with internal teams and communicating clearly with customers.

• Provide technical support to customers via multiple channels • Assist in troubleshooting and resolving issues with the company's products • Collaborate with internal teams to improve product and service quality • Maintain accurate records of customer interactions and follow up as needed