Azbuka Nursery

• Provide strategic direction for clients on Greenhouse products and within their fields of expertise. Achieve full fluency in substantial industry trends and topics to advise customer leaders from various functions • Illustrate business value by defining clear metrics and proof points for all customer engagements (implementation goals, business reviews, etc) • Demonstrate thought leadership and be a valued internal resource across sales, marketing, product, and engineering • Act as a trusted advisor to clients and become an extension of the customer’s team. Successfully establish relationships wide and high throughout the organization • Establish and grow relationships throughout the organization- from weekly syncs with day-to-day users to business reviews with C-suite executives • Utilize data to provide product and strategy recommendations. Communicate critical customer concerns and use understanding of vertical or product trends to provide recommendations and influence talent strategy • Develop a vision that motivates others to achieve their goals. Lead innovation within, and in addition to primary role through projects and initiatives • Identify complex upsell opportunities and work with Sales and Expansions teams to assist in renewing and expanding Enterprise customer contracts. Conduct strategic account planning to prioritize opportunities and customer goals • Orchestrate success by working closely with internal teams to deliver value for customers, solve complex problems, and improve internal processes • Use our learning and development budget to further educate yourself, learn a new skill, or upgrade an existing one • Additional projects and responsibilities as business needs require

• Provide customer support via phone, email, and chat • Resolve customer inquiries and technical issues • Collaborate with internal teams

• Provide technical support to customers via multiple channels • Assist in troubleshooting and resolving issues with the company's products • Collaborate with internal teams to improve product and service quality • Maintain accurate records of customer interactions and follow up as needed