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Scandit is a startup enterprise mobile technology company based out of San Francisco, California, and Zurich, Switzerland. The company is on a mission “to disrupt the conventiona
Mobile Developer, Support Engineer
Location
United States
Posted
100 days ago
Salary
0
Seniority
Senior
Job Description
Mobile Developer, Support Engineer
Scandit
• Respond to Developer Inquiries: Be the first point of contact for technical support questions, especially related to our mobile SDKs and APIs. You’ll communicate with our customers through email, ticketing system, discussion boards, and video calls to solve their problems. • Triage & Troubleshoot: Investigate issues, guide through debugging steps, and collaborate closely with our engineering team to identify and fix bugs. Build and improve sample applications to ensure smooth integration for our customers. • Maintain Support Resources: Help improve and update FAQs, internal tools, and technical documentation to streamline future support. • Assist During High-Priority Incidents: Step in confidently during urgent support needs, coordinating with internal teams and communicating clearly with customers.
Job Requirements
- You are proficient in mobile development (e.g., Android, iOS, or frameworks such as React Native or Flutter) and working with debugging tools and APIs
- Strong written and spoken English communication skills (C1+): clear, professional, and empathetic
- A customer-first mindset, with a desire to help others succeed and an ability to stay calm under pressure
- Strong analytical and problem-solving skills
- You can work independently with a high degree of autonomy
- Willingness to participate in an on-call rotation for occasional urgent support needs
- Bachelor's or Master's degree in Engineering, Computer Science, or equivalent work experience
- Experience in a support role and working with support tools like Zendesk, Intercom, or Jira is a plus
- Eligible to work in Poland
Benefits
- We are certified as a “Great Place to Work” in 7 countries!
- Smart, people-first culture
- Flexible, office, hybrid or home working
- Innovation hackathons
- Global team outings
- Festive/end of year all company celebrations
- Your birthday off
- Learning and development opportunities
- An attractive individual equity plan in a high growth company
- Top notch tech pack to enable you to do your most productive work
- Brand new optimized-for-hybrid working HQ in Zurich as well as local offices in hotspots London, Tampere, Warsaw, Boston and Tokyo
- As well as specific benefits related to the location you are joining
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