• Respond to Developer Inquiries: Be the first point of contact for technical support questions, especially related to our mobile SDKs and APIs. You’ll communicate with our customers through email, ticketing system, discussion boards, and video calls to solve their problems. • Triage & Troubleshoot: Investigate issues, guide through debugging steps, and collaborate closely with our engineering team to identify and fix bugs. Build and improve sample applications to ensure smooth integration for our customers. • Maintain Support Resources: Help improve and update FAQs, internal tools, and technical documentation to streamline future support. • Assist During High-Priority Incidents: Step in confidently during urgent support needs, coordinating with internal teams and communicating clearly with customers.

• Provide technical support to customers via multiple channels • Assist in troubleshooting and resolving issues with the company's products • Collaborate with internal teams to improve product and service quality • Maintain accurate records of customer interactions and follow up as needed

• Provide exceptional technical support on the ClickUp platform. • Perform extensive troubleshooting and testing for our customer base. • Drive product change and improvement through detailed filings of bug and enhancement reports to help customers and make ClickUp the leading productivity platform. • Help our team grow by 1% daily by contributing to our support documentation and helping colleagues through internal communication tools. • Own the customer experience - striving towards delivering the best possible experience with the least effort. • Contribute to the improvement of team processes and client-facing support documentation. • Collaborate with colleagues at all levels throughout the organization to find the answer you need. • Interacting with clients primarily via cases and email using exemplary communication skills. • Collaborate closely with our Engineering and Developer teams to drive solutions when the product does not work as intended. This includes exemplary and concise written reproduction steps, collection of HAR files, and/or videos of defect reproduction, as well as any other notable information that can help them pinpoint the cause.

• Understanding clients’ installations and processes; • Designing procedures for system troubleshooting and maintenance; • Building tools/queries to fulfil customer service requests and improve customer experience; • Investigating and identify root cause concerning reported customer incidents; Perform service restoration actions when possible; • Taking part in the investigation and Problem Management processes - during the support & maintenance phases – by implementing bug fixes, upgrades and enhancements to our existing clients; • Providing second level support for Qualco software services; and • Developing/Updating internal Monitoring Tools. • Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.