LigaData

• Support deals initiating from Sales Persons’ Deal Funnel prioritizing effort based on maximizing team productivity or as directed by the Head of Solutions. • Proactively scope the technical solution required to meet prospects’ requirements, assess gaps in LigaData’s offer and work with LigaData technical or support teams to close gaps. • Coordinate all LigaData Technical, Financial, and Executive stakeholders to provide a specific offer. • Write the proposals, provide relevant diagrams and estimates tasks such that Finance can take the man-days estimates and apply pricing. • Secure time from LigaData technical resources to reach deal’s technical close. • Supervise building and demos relevant to the specific deal’s technical closure. • Create, update, and deliver high-quality presentations needed to close deals, including new Pitches, Technical Deep Dives and Defense of Proposals after shortlisting. • Be opportunistic in spotting and pursuing sales opportunities during meetings, on-site visits and post sales.

• Support and optimize core People Operations processes across the employee lifecycle. • Administer and support performance review cycles, goal setting, and feedback processes. • Partner with managers to ensure consistency, fairness, and effectiveness in performance evaluations. • Manage and maintain the HRIS, ensuring data accuracy, system integrity, and compliance. • Support recruitment activities, including job postings, interview coordination, candidate communication, and offer documentation. • Coordinate onboarding activities to ensure a seamless new hire experience. • Manage offboarding processes, including documentation, exit interviews, and coordination with internal stakeholders. • Coordinate and manage internship programs, including recruitment, onboarding, mentoring, and program administration. • Promote the adoption and effective utilization of AI tools and automation across the organization.

• Coordinate timelines and deliverables across multiple concurrent marketing projects. • Brief, coordinate, and oversee external contractors (writers, video producers, designers) to ensure quality and on-time delivery. • Track project status, flag risks early, and maintain organized records of briefs, assets, and approvals. • Support and gradually take on LigaData's social media presence. • Coordinate content creation, scheduling, and performance monitoring across platforms, within LigaData’s parameters. • Ensure consistent brand tone, messaging, and visual identity. • Monitor online communications about LigaData. • Serve as the communication link between contractors, internal teams, and senior leadership. • Timely draft clear written briefs, status updates, and feedback.

• Monitor all the platform components and ensure all the operations are running as expected. • Run and monitor the daily, weekly and monthly deliverables and oversees the client’s acknowledgement of data quality and accuracy. • Perform different data management activities, including performing data analysis, ensuring data quality and ingestion. • Troubleshoot the data issues and servers’ issues extensively, using logs and provided monitoring tools. • Response to the phone, email or any related communication methods to resolve the operational issues as needed. • Handle requests, issues or escalations raised by clients and follow-up ticketing processes and procedures. • Drive the client inquiries and escalation to proper solutions that meet the business SLA's. • Work closely with the engineering team for hands-on handover and resolving issues. • Escalate to Level 2 members with evidence of troubleshooting carried out properly. • Work with different ticketing systems and work within the standard Incident and problem management process. • Ability to attend client and stakeholder meetings, respond to their inquiries, share status, and address any concerns raised.

• Lead and manage a team of MSO Engineers, providing guidance, coaching, and performance feedback. • Design and optimize support processes and workflows to enhance efficiency, productivity, and customer satisfaction. • Establish metrics and performance indicators to measure the effectiveness and efficiency of the support process. • Drive continuous improvement initiatives by analyzing department performance reports and identifying recurring issues. • Maintain cost-effective operations and meet gross margin goals.

• Drive sales initiatives within assigned accounts and territories, meeting or exceeding quarterly and annual targets. • Identify, qualify, and close new business opportunities in collaboration with the Director of Sales. • Develop tailored value propositions that align LigaData’s offerings with customers’ strategic priorities. • Manage the full sales cycle — from lead generation and proposal development to negotiation and closure. • Maintain and strengthen long-term relationships with key customer stakeholders across business units (Marketing, CVM, IT, Finance, Networks, etc.). • Act as the primary point of contact for clients, ensuring customer satisfaction, retention, and expansion. • Work with the Director of sales and other stakeholders to assess performance, identify upsell opportunities, and ensure delivery alignment with expectations. • Manage customer satisfaction (CSAT) metrics and escalate issues to the Director of Sales when required. • Work with the Director of Sales and the Head of Sales Operations on preparing forecasts, performance reports, and revenue projections. • Use CRM tools (HubSpot, Salesforce, etc.) to maintain accurate and up-to-date records of opportunities, pipeline, and customer interactions.