• Proactively drive sales growth, market share, and unit sell-out within a defined area • Lead, coach, and develop Dyson Experts and Stylists to achieve and exceed weekly, monthly, and quarterly sales targets • Build and manage strong relationships with retail partners, store managers, JVPs, and franchisees to create an exceptional Dyson customer experience • Develop and execute strategic sales plans and activities at the store and area level • Conduct robust business discussions with vendors, leveraging market intelligence, sales data, and Dyson marketing plans • Analyse and interpret sales drivers to optimise visit frequency and account activity • Take the lead in developing and delivering inspiring and innovative training and vendor events, demonstrating clear ROI • Maintain active knowledge of all Dyson products, new product developments, competitor machines, and market intelligence to effectively communicate the Dyson difference • Ensure compliance across the Dyson range within retail partners' stores • Provide detailed weekly feedback on team and store performance to the Field and Retail Sales Manager, including key drivers, enablers, and inhibitors • Promote and demonstrate Dyson behaviours, ensuring adherence to Dyson policies and health and safety procedures

• Act as incident commander on major and critical incidents, owning coordination, decision-making cadence, and escalation from detection through resolution. • Drive down time to detect, time to engage, and time to recover; own MTTR as a headline metric and the operational discipline behind Yuno's 99.99% uptime target. • Run rotations, escalation policies, paging hygiene, and alert quality; reduce noise so on-call engineers trust their pages. • Own internal stakeholder alignment during an event and drive clear, accurate merchant-facing updates. • Run blameless postmortems, hold the room to a no-blame standard, and ensure action items are concrete, owned, and tracked to closure. • Translate recurring incident patterns into reliability work, partnering with engineering teams to turn postmortem findings into roadmap items. • Define and maintain incident severity levels, response runbooks, and the operating model for declaring and managing incidents. • Report on incident trends, reliability posture, and SLA and SLO performance to engineering leadership.

• Drive sales team performance to achieve or exceed national revenue and profitability targets • Lead all aspects of sales, managed markets pull through • Hire, coach, train, develop, and lead a national team of Key Account Managers (KAMs) • Ensure national team commercial field insights and the customer perspectives are being shared • Communicate and collaborate with other sales managers, brand marketing, field and head office reimbursement, medical affairs teams and/or senior management • Design and execute effective, motivational and productive sales meetings

• Lead end-to-end proposal management across RFPs, RFIs, and permits throughout the Amer-APAC region, including kickoff, timeline development, stakeholder coordination, drafting, and final submission. • Analyze procurement documents to identify key priorities, evaluation criteria, eligibility requirements, and competitive considerations, translating complex requirements into actionable proposal strategies. Partner closely with local operations, policy, finance, and other cross-functional teams across multiple countries and time zones to gather insights, align stakeholders, escalate issues, and develop high-impact offerings. • Build and improve internal proposal infrastructure, including best practices, templates, toolkits, and content libraries, to increase efficiency, consistency, and scalability across the team. Help drive continuous improvement across the proposals function, owning long-term infrastructure projects like best practices, templates, toolkits and content libraries and identifying new ways to make the team faster, sharper, and more scalable. • Support strategic market development efforts through occasional travel to key markets for pre-tender workshops, cross-functional meetings, and/or local planning sessions.