• Answer incoming support calls in a friendly, professional manner. • Create, update, and manage tickets in Autotask. • Ask the right questions to accurately document client issues. • Categorize and prioritize tickets according to company procedures. • Route tickets to the appropriate queue or team member. • Monitor the support inbox and create tickets as needed. • Monitor open and unassigned tickets to ensure timely follow-up. • Follow up internally when tickets require attention. • Assist with other administrative tasks as needed.

• Develops, manages, and fosters partnerships with multifamily property decision makers, property owners/managers, stakeholders, subcontractors, and other industry affiliates • Responsible for lead generation into the energy efficiency programs based on program guidelines • Conducts property assessments for project scoping and baseline data collection • Provides technical support to program service providers • Interprets program guidelines and provides ongoing support to contractors and subcontractors • Leads scheduled and ad hoc meetings/calls with the internal team, partners, and the utility clients • Delivers presentations and communicates program offerings tailored to stakeholders • Maintains program schedules and team activities, delegating tasks to appropriate internal personnel • Other duties as assigned

• Responsible for tracking, analyzing, and optimizing the lifecycle of physical assets • Ensure operational efficiency, regulatory compliance, and cost-effectiveness • Support strategic planning and maintenance forecasting • Collaborate with Area Managers, Plant/Project Managers, Technology Team, and clients • Report to the Asset Management Services Manager

• Cleans, sweeps, vacuums, mops, or restocks hallways, stairways, offices, food preparation or break areas, kitchen areas or equipment, laundry rooms, clinics, living areas, work areas, off-site areas, common areas, restrooms, public areas, or other similar areas. • Sweeps, mops, scrubs, strips, extract, waxes, buff, vacuums, etc. all types of floors. • Dusts both low and high areas. • Wipes down or cleans various surfaces. • Uses appropriate equipment and cleaning solutions for all tasks. • Removes and properly disposes of discarded materials. • May compact trash. • Removes and transports trash to the appropriate disposal areas. • May change light bulbs and perform very light facility maintenance. • May keep building entryways free of snow and debris. • May operate a vehicle to work at remote locations. • Notify supervisor if safety and sanitation standards are not being met.