• Develops, manages, and fosters partnerships with multifamily property decision makers, property owners/managers, stakeholders, subcontractors, and other industry affiliates • Responsible for lead generation into the energy efficiency programs based on program guidelines • Conducts property assessments for project scoping and baseline data collection • Provides technical support to program service providers • Interprets program guidelines and provides ongoing support to contractors and subcontractors • Leads scheduled and ad hoc meetings/calls with the internal team, partners, and the utility clients • Delivers presentations and communicates program offerings tailored to stakeholders • Maintains program schedules and team activities, delegating tasks to appropriate internal personnel • Other duties as assigned

• Responsible for tracking, analyzing, and optimizing the lifecycle of physical assets • Ensure operational efficiency, regulatory compliance, and cost-effectiveness • Support strategic planning and maintenance forecasting • Collaborate with Area Managers, Plant/Project Managers, Technology Team, and clients • Report to the Asset Management Services Manager

• Cleans, sweeps, vacuums, mops, or restocks hallways, stairways, offices, food preparation or break areas, kitchen areas or equipment, laundry rooms, clinics, living areas, work areas, off-site areas, common areas, restrooms, public areas, or other similar areas. • Sweeps, mops, scrubs, strips, extract, waxes, buff, vacuums, etc. all types of floors. • Dusts both low and high areas. • Wipes down or cleans various surfaces. • Uses appropriate equipment and cleaning solutions for all tasks. • Removes and properly disposes of discarded materials. • May compact trash. • Removes and transports trash to the appropriate disposal areas. • May change light bulbs and perform very light facility maintenance. • May keep building entryways free of snow and debris. • May operate a vehicle to work at remote locations. • Notify supervisor if safety and sanitation standards are not being met.

• Lead and execute initiatives addressing complex Group Insurance business challenges, from problem definition through implementation and sustainment. • Apply structured, data‑driven problem‑solving and process improvement approaches to identify root causes, evaluate solution options, and drive measurable, sustainable improvements. • Own project planning, stakeholder communications, requirements, timelines, dependencies, risks, and resource coordination across multiple initiatives. • Act as a trusted partner to Business Solutions leadership, providing coverage, continuity, and decision support as needed. • Leverage deep Group Insurance business and operational knowledge to assess impacts, risks, and downstream implications of proposed solutions. • Partner closely with Business Analysts and cross‑functional team members to translate business needs into clear requirements, insights, and recommendations. • Influence and align stakeholders across business, operations, technology, and control functions without formal authority. • Use data, analytics, and AI‑enabled tools to generate insights, identify trends, and support evidence‑based decision making. • Collaborate with subject matter experts, risk, and control partners to ensure solutions address governance expectations, including issue and error management, and regulatory requirements. • Communicate clearly and confidently with cross‑functional teams and senior leadership, translating complex analysis into concise, compelling narratives. • Model and coach best practices in problem solving, project execution, and continuous improvement.