Role Description Zur Verstärkung unseres Teams suchen wir ab sofort eine engagierte Persönlichkeit für den Bereich Forderungsmanagement. - Bearbeitung und Überwachung offener Forderungen im In- und Ausland - Schriftliche und telefonische Kommunikation mit Schuldnern - Fachkompetente Beratung der Schuldner - Sicherstellung der Qualitätsanforderungen des Auftraggebers und der Kundenzufriedenheit - Erfassung der Geschäftsvorfälle in der Unternehmenssoftware - Unterstützung bei der Weiterentwicklung unserer internen Prozesse im Forderungsmanagement Qualifications - Abgeschlossene kaufmännische Ausbildung oder vergleichbare Qualifikation - Erste Berufserfahrung im Bereich Inkasso / Forderungsmanagement von Vorteil - Gute MS-Office-Kenntnisse, insbesondere Excel - Sorgfältige, strukturierte und eigenverantwortliche Arbeitsweise - Kommunikationsstärke, Teamfähigkeit und Durchsetzungsvermögen - Gute Deutschkenntnisse, Englischkenntnisse von Vorteil Benefits - Abwechslungsreiches Aufgabengebiet mit internationalem Bezug - Motiviertes, kollegiales Team mit flachen Hierarchien - Homeoffice - Mitarbeiterevents & kleine Aufmerksamkeiten im Alltag - Fort- und Weiterbildungsmöglichkeiten - Bezuschusste betriebliche Altersvorsorge - Bonuskarte mit 50€ Einkaufswert pro Monat - 27 Tage Urlaub, jährlich steigend bis 32 Tage - Kostenlose Getränke & Obst - Kostenloser Parkplatz Company Description Die UAI Group unterstützt seit Ihrer Gründung im Jahr 2012 internationale Unternehmen und Behörden bei der Bearbeitung von Forderungen.

Role Description Zur Verstärkung unseres Teams suchen wir ab sofort einen Kundendienstmitarbeiter Französisch / Deutsch (m/w/d) in Vollzeit. - Bearbeitung von Kunden-E-Mails - Telefonische und schriftliche Kommunikation mit den Kunden - Fachkompetente Beratung - Kundenorientierte Problemlösung - Sicherstellung der Qualitätsanforderungen des Auftraggebers und der Kundenzufriedenheit - Erfassung der Geschäftsvorfälle in der Unternehmenssoftware Qualifications - Erfolgreich abgeschlossene Berufsausbildung - Erste Erfahrungen im Kundendienst oder im Inkassobereich sind von Vorteil, jedoch keine Voraussetzung – auch motivierte Quereinsteiger sind willkommen - Sehr gute Deutschkenntnisse in Wort und Schrift - Fließende Französischkenntnisse, idealerweise auf muttersprachlichem Niveau - Sicherer Umgang mit den gängigen Microsoft-Office-Anwendungen Benefits - Starkes, kollegiales Umfeld in einer motivierten und modernen Arbeitsatmosphäre - Sehr gute, strukturierte Einarbeitung - Professionelle Arbeitsmittel - Mitarbeiter-Massagen - Bezuschusste betriebliche Altersvorsorge - Bonuskarte mit 50€ Einkaufswert pro Monat - 27 Tage Urlaub, jährlich steigend bis 32 Tage - Kostenlose Getränke & Obst - Kostenloser Parkplatz Company Description Die UAI Group unterstützt seit Ihrer Gründung im Jahr 2012 internationale Unternehmen und Behörden bei der Bearbeitung von Forderungen.

Role Description In this role, you will handle maintenance, collection and liquidation activities for an assigned portfolio of accounts. This will include handling a variety of customer inquiries, analyzing payment history/notes, and communicating statuses to customers. Our hours of operation are Monday-Friday, 7AM-7PM CST (no weekends). - Reviewing customer contract, including but not limited to, voluntary surrender, Principal and Interest breakdown for their payments and account, Total Loss process. - Advise the customer of their account open and closed accounts. - Provide customer information regarding the status of their titles including but not limited to; state to state transfers, title protection. - Assist customer with information on all optional products. - Assist customer with extensions and deferral in times that may not be able to pay. - Taking payments and reviewing history/notes and clearly communicating account statuses to customers. - Maintain accurate records of customer interactions, including any issues that arise and their resolution. - Recommending appropriate solutions to customers by analyzing their accounts. - Must be comfortable with manual calculations. - Must be comfortable handling multiple systems at one time. Qualifications - Excellent verbal and written communication skills and are a strong multitasker. - Strong attention to detail. - Drive to solve problems and meet goals. - Familiarity with Microsoft Office tools. - Experience in customer service. - High school diploma or equivalent. Requirements - Excellent Internet connectivity: - Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better! - Hardwired internet access - wireless and/or satellite Internet Service Providers are not compatible with our systems. - Productive, quiet and distraction-free, secure place to work. - A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications. Benefits - Competitive rate of $14/hour. - Medical, dental and vision benefits. - Paid training & generous PTO (be sure to ask about our new Global Flexible Vacation Policy!). - Additional pay incentives as well as monthly rewards & recognition programs. - Advancement opportunities – 80% of our frontline leaders have been promoted from within. - Employee Discounts. - EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland.

Role Description If you love the fitness industry and are inspired to help studios and their members achieve their fitness and financial goals, we want you to join our team. As a top-notch Customer Success Specialist on our Customer Success team, you are responsible for providing first level support to our national customer base by phone, live chat and support tickets in Zendesk. To be successful in this role you will be an enthusiastic problem solver. You will demonstrate empathy in writing and in tone of voice, a focus on customer success, and a willingness to get involved to help drive results and deliver positive customer outcomes. You will be a brand ambassador willing to go the extra mile to ensure complete customer satisfaction and represent ClubReady with integrity. Schedule & Hours - Support team operates in scheduled eight-hour shifts between 6:00 AM and 9:00 PM CT Monday through Friday. - Weekend hours are from 8:00 AM to 5:00 PM. - This opening is for a Monday–Friday shift. - Consistent, full-time schedule expected once training is completed. - Applicants must be available for any shift within weekday operating hours. What You'll Do - Provide outstanding customer support for a suite of software products through all support channels (tickets, chat, phone/Zoom) and ongoing management of tickets. - Identify and resolve customer issues, using various troubleshooting methods and resources. - Communicate effectively with customers, both verbally and in writing, to address their concerns and provide solutions. - Ensure a positive customer experience by providing timely and accurate support and addressing their needs. - Effectively communicate ticket status and resolution. - Maintain accurate records of customer interactions, issues, and resolutions. - Take ownership of customer issues and provide resolution or know when and how to escalate issues to appropriate teams. - Create documentation and knowledge base articles to improve service delivery. - Act as liaison between clients and management to enhance overall customer experience. - Meet live chat, response time, and customer satisfaction performance targets. Qualifications - College degree preferred and/or up to a year of equivalent relevant experience. - Fitness studio experience with ClubReady is a plus. - Sound judgment and excellent problem-solving skills with the ability to work with customers that are both technical and non-technical. - Prior customer service experience in a SaaS (software-as-a-service) environment preferred but not required. - Must be personable and enjoy working in a customer-facing role, possessing the ability to build relationships with customers. - Superb written and verbal communication skills and an ability to empathize with customers. - Strong interpersonal skills to communicate effectively with any customer regardless of title and to work collaboratively with different teams. - Ability to work well under pressure. - Detail oriented. - Flexibility to work irregular hours, when required. - Excellent multitasking and problem-solving skills. - Team player driven by success, and a willingness to demonstrate leadership. - Candidates must be located within specified states to be considered for this position: Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Iowa, Kansas, Kentucky, Massachusetts, Minnesota, Missouri, Nevada, New Hampshire, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington and Wisconsin. Benefits - Equal opportunity employer dedicated to building a diverse and inclusive workplace. - All qualified applicants/employees will receive consideration for employment without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), gender, gender identity, sexual orientation, veteran status, physical or mental disability, genetic information, ethnicity, citizenship, or any other characteristic protected by law. - Broad salary ranges for roles to account for variations in knowledge, skills, experience, market conditions and locations. - Candidates are typically placed into the range based on various factors including internal peer equity.