Role Description The Federal Savings Bank is looking to expand our Consumer Direct team in Detroit, MI. We seek experienced, high-energy, detail-oriented call center/consumer direct mortgage bankers to work bank-provided leads within our 50-state platform. Remote mortgage bankers also welcome! We deliver a high volume of hot, in-bound leads that convert at a very high percentage. Our Mortgage Bankers have access to a wide scope of loan programs and competitive rates while catering to a large customer base of veteran homeowners, those seeking government refinancing assistance, and first-time home buyers. Are you ready to help more borrowers and prospect less? If you answered “Yes”, please contact us today! For more information please contact: - SARAH HELTON, VP of Business Development - Phone: 847-977-1858 - Email: shelton@thefederalsavingsbank.com Qualifications - Minimum of 1 year of mortgage lending experience in a call center/consumer direct environment - Active NMLS # - Bachelor’s degree preferred - VA and FHA lending experience strongly preferred - Veterans are strongly encouraged to apply Requirements - Ability to manage time effectively due to the high volume of in-bound leads the banker will be expected to work - Must be self-motivated, results-oriented, and experienced in taking a disciplined approach to working leads - Strong interpersonal communication skills, ability to effectively interact with individuals within all departments of the bank - Thorough knowledge of current loan originating guidelines/procedures - Favorable credit and background check Benefits - Federal Charter, Mortgage Bankers can originate in all 50 states without the hassle of state licensing - Custom marketing options, robust marketing support program(s), mobile app, and marketing CRM, gives Mortgage Bankers the edge they need to compete and win! - Experienced and highly trained operations staff for Processing, Underwriting, Closing and more (ALL 100% IN HOUSE). On-site operations support available in most loan production offices. - Quick turn times - Our goal is to get your loans closed in 30 days or less - Loan products for every scenario: FHA, VA, Conventional, USDA, Jumbo, 203k & Renovation, Portfolio, ITIN, Condos/Co-ops, Construction, HECM's, Multi-Family, Commercial, Personal Loans and more! - Strong Secondary Department with over 50 investor relationships and direct seller to Fannie Mae, Freddie Mac, and Ginnie Mae - Secure environment for Bankers working in an office or remotely - Coaching programs led by Sales Division Leaders offered to Managers & LOs ready to grow their business and/or teams. - Unique culture where originators are encouraged to build their own brand within The Federal Savings Bank platform - Weekly National Sales Meetings to share Bank and industry news

• Manage and optimize Brivity CRM to improve the operational activities of the Client based on priorities, including lead generation and database management • Prospect for new clients on a daily basis from various lead sources via phone calls, chats, and/or emails • Respond to incoming leads from internet sources, referrals, sign calls, etc via phone calls, chats, and/or emails • Input information into the database and create an effective touchpoint mechanism for these leads • Conduct lead follow-up and nurture until appointments are set via phone calls, chats, and/or emails • Measure conversion ratios and meet performance benchmarks

• Identify and leverage opportunities for up-selling and cross-selling to enhance customer engagement and drive revenue growth • Proactively analyze existing accounts to uncover upsell and cross-sell potential, and translate these insights into concrete sales actions • Manage software subscription renewals end-to-end, ensuring timely follow-up and customer retention • Build and manage relationships with key stakeholders across customer organizations, from technical contacts to decision-makers • Take ownership of assigned accounts with a sales-driven mindset, building the foundation for a future step into Account Management or Sales Management • Facilitate the preparation, processing, and follow-up of opportunities and orders to ensure smooth sales operations • Act as an interface between Account Managers, Professional Services, Order Fulfillment Center, Product Management, and all related departments • Collaborate with the Head of Inside Sales EMEA by analyzing data with an entrepreneurial mindset and sharing insights • Support our global Sales team in administrative and operational tasks, organization, and planning and implementation of strategies • Management and maintenance of data in the CRM system (Salesforce), ensuring accurate handling of customer information, prospects, and opportunities • Create presentations, reports, and statistics, and organize training sessions and meetings • Support and participate in workshops and trade shows to enhance company visibility and engage with clients

• Lead and develop the North America Community Relations organization, including Community Relations Sales Managers, fostering a culture of accountability, collaboration, and continuous improvement • Develop and execute customer engagement strategies that strengthen executive relationships, improve customer satisfaction, increase retention, and identify expansion opportunities across the existing customer base • Drive revenue growth through renewals, upsell and cross-sell opportunities, while partnering with the New Business Sales team to ensure a seamless customer lifecycle • Serve as a leadership sponsor for strategic customer relationships, proactively managing escalations, mitigating risk, and ensuring successful customer outcomes • Partner cross-functionally with Product, Professional Services, Customer Support, Marketing, and Sales Leadership to align customer needs with business priorities and advocate for continuous product and service improvements • Monitor business performance through customer and revenue metrics, pipeline health, and team performance, providing regular updates and strategic insights to executive leadership • Represent StarRez at customer meetings, user conferences, industry events, and other strategic engagements to strengthen customer relationships and reinforce our market leadership