Prudential is one of the world’s largest financial and insurance services companies. The employer offers eligible employees a comprehensive benefits package t
Process Management Specialist
Location
New Jersey + 4 moreAll locations: New Jersey | North Carolina | Maryland | Pennsylvania | Washington
Posted
3 days ago
Salary
$89K - $147K / year
Seniority
Senior
Job Description
Process Management Specialist
Prudential
• Lead and execute initiatives addressing complex Group Insurance business challenges, from problem definition through implementation and sustainment. • Apply structured, data‑driven problem‑solving and process improvement approaches to identify root causes, evaluate solution options, and drive measurable, sustainable improvements. • Own project planning, stakeholder communications, requirements, timelines, dependencies, risks, and resource coordination across multiple initiatives. • Act as a trusted partner to Business Solutions leadership, providing coverage, continuity, and decision support as needed. • Leverage deep Group Insurance business and operational knowledge to assess impacts, risks, and downstream implications of proposed solutions. • Partner closely with Business Analysts and cross‑functional team members to translate business needs into clear requirements, insights, and recommendations. • Influence and align stakeholders across business, operations, technology, and control functions without formal authority. • Use data, analytics, and AI‑enabled tools to generate insights, identify trends, and support evidence‑based decision making. • Collaborate with subject matter experts, risk, and control partners to ensure solutions address governance expectations, including issue and error management, and regulatory requirements. • Communicate clearly and confidently with cross‑functional teams and senior leadership, translating complex analysis into concise, compelling narratives. • Model and coach best practices in problem solving, project execution, and continuous improvement.
Job Requirements
- Lean Six Sigma or project management certification with demonstrated experience applying methodology in complex environments
- Deep knowledge of Group Insurance products, operations, and service models
- Strong project and initiative management skills, with the ability to manage multiple priorities simultaneously
- Proven ability to influence, build credibility, and drive alignment without direct authority
- Excellent presentation, storytelling, and executive communication skills
- Strong analytical capability, including the ability to interpret data and use insights to inform decisions
- Experience leveraging data, analytics, and AI capabilities to support business problem solving
- Strong interpersonal skills with a collaborative, team‑first mindset; able to build trusted relationships and work effectively within cross‑functional teams
- Positive, adaptable, and approachable working style, with the ability to balance independent ownership with shared accountability
- Sound judgment, strong attention to detail, and a commitment to delivering high‑quality, complete outcomes
- Ability to operate effectively in a fast‑paced, evolving environment
- Proficiency to expert‑level skills in Microsoft Office and Power Platform tools, including Excel, PowerPoint, Visio, Power BI, Power Automate, SharePoint, Microsoft Lists, and collaboration tools such as Miro.
Benefits
- Medical, dental, vision, life insurance, disability insurance
- Paid Time Off (PTO), and leave of absences, such as parental and military leave
- 401(k) plan with company match (up to 4%)
- Company-funded pension plan
- Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
- Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development
- Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs
- Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period)
- Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.
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