**ABOUT THE ROLE** You're the operational heartbeat of a fast-moving Amazon agency Pod. You keep accounts healthy, clients happy, and your team unblocked — every single day. If you thrive on ownership, love the Amazon ecosystem, and want to grow fast inside a team that actually invests in you, read on. You report directly to the Brand Manager and work in close coordination with a PPC Specialist and Graphic Designer. Together, your Pod manages 10-15 Amazon brand accounts at the highest standard. **WHAT YOU'LL OWN** 1. Listing Content & SEO • Keyword research, title and bullet copy, A+ content body text, backend search terms • Optimize listings for Rufus and Cosmo (Amazon AI); manage flat file bulk uploads • CTR and conversion rate A/B testing, indexation and keyword tracking reports • Phase 1–4 SEO strategy, competitor research, and keyword placement files 2. Creative & Image Management • Develop main image optimization ideas and write clear design briefs for the GD team • Review designer output, coordinate revisions, and upload finals to Amazon • Manage A+, Premium A+, and Brand Store design end-to-end 3. Account & Catalog Management • Day-to-day Seller Central operations across all assigned accounts • Resolve suppressed ASINs, catalog errors, and Seller Support cases • Monitor Buy Box %, pricing anomalies, inventory levels (FBA/AWD), ratings, and account health 4. Client Management • Handle technical queries and operational updates; always keep the Brand Manager looped in • Prepare biweekly client decks, track wins, and maintain 30/60/90 day account strategies • Run SKU-level profitability analyses and surface margin improvement opportunities 5. Graphic Designer Coordination • Ensure the Graphic Designer always has a full workload — listing images, A+, Brand Story, Storefront • Provide clear briefs with reference images and communicate client expectations precisely • Review designed assets, coordinate revisions, and obtain client approval before uploading 6. Task & ClickUp Management • Keep daily capacity workload up to date in ClickUp every single day • After every meeting, ensure all action items are captured as tasks with due dates • Flag blockers immediately — never let missed goals go unaddressed 7. Growth & Strategy • Develop growth strategies aligned with client goals; share recommendations with the Brand Manager • Coordinate with PPC on keyword lists, TACoS targets, and campaign performance • Implement at least one category-specific strategy per quarter (out-of-the-box thinking required) 8. Reporting & Documentation • Submit daily check-ins and weekly summaries • Build and maintain SOPs for AM-related processes • Maintain task records and client data on Airtable and Google Drive **HOW YOU'LL BE MEASURED** You'll be evaluated across five dimensions — and you'll always know exactly where you stand. Client Health & Retention • Zero client churn — the target, every quarter • Sub-8-hour average response time to client emails and Slack • NPS and client satisfaction: clients feel known, heard, and valued Revenue & Growth • Month-over-month and year-over-year revenue growth across managed accounts • TACoS trend: maintaining or improving while scaling revenue • Buy Box % maintained and improved on key ASINs Listing & Content Quality • Number of listings improved per month (copy, images, A+ content) • Measurable CTR and CVR lift from listing changes • Suppressed and error listings resolved promptly Operational Discipline • 90%+ ClickUp task completion rate — overdue tasks target: zero • Daily check-ins submitted on every working day • At least one automation or AI project implemented per quarter Initiative & Leadership • Proactive recommendations to clients: pricing, launches, deals, channel strategy • SOPs created, templates built, team knowledge shared • New Amazon knowledge demonstrated weekly in Pod meetings

• Own a book of client accounts: onboarding, regular check-ins, coordinating delivery. • Drive **renewals and upsells**; get ahead of at-risk accounts before they churn. • Be the client's trusted point of contact.

• Sell capital and disposable products. • Build and manage a sales pipeline through qualified leads, referrals, and various outreach methods, and develop strong customer and Key Opinion Leader (KOL) relationships. • Manage the end-to-end sales process, including sales proposals, RFPs, and presentations, while maintaining accurate CRM records. • Provide in-service education, training, technical support, and timely feedback on market conditions, while adhering to budget guidelines and supporting industry trade shows. • Remote position requiring residence in the Greater Seattle, WA or Greater Portland, OR area with overnight travel estimated at 50% - 65%.

• Hit the Numbers: Deliver monthly and quarterly sales targets by unlocking growth across assigned accounts by utilizing retail selling methodologies and executing customer plans • Lead with Impact: Manage and inspire a team of full-time and part-time Merchandiser from hiring and coaching to performance development • Drive Execution Excellence: Ensure flawless rollout of sales priorities and merchandising programs in-store • Consult & Sell: Provide expert, on-site sales consultation to customers, securing incremental opportunities and executing HQ programs • Plan for Growth: Tailor data-driven sales strategies to store demographics and customer needs to fuel territory expansion • Build Relationships: Cultivate strong partnerships with store personnel to identify opportunities and deliver top-tier service • Optimize Resources: Strategically deploy merchandizers and order writers to maximize shelf impact and sales volume • Champion Store Success: Oversee product ordering, display execution, and unsaleables management in collaboration with Full-Time Order Writers (FTOWs) • Own the Cadence: Design and execute a smart store schedule to strengthen relationships and drive results. • Stay Safe & Compliant: Operate within Mondelēz International’s safety and operational guidelines