UnitedHealth Group

UnitedHealth Group is a healthcare and well-being company that’s dedicated to improving the health outcomes of millions around the world. We are comprised of

Associate Strategic Client Executive, Global

Location

United States

Posted

3 days ago

Salary

$50K - $115K / year

Seniority

Mid Level

Job Description

Associate Strategic Client Executive, Global

UnitedHealth Group

Role Description The primary purpose of this role is to grow and retain membership for UHC Global. The person in this role has responsibility for managing and growing his/her book of business. The case load is higher and has less complexity. This person may have a coach assigned to them and will work closely with the coach, as well as their RVP as needed. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. - Establishes and maintains strong professional and personal relationships with customers and consultants presenting a positive image of UHC Global - Develops and manages ongoing relationships and service delivery to clients - Delivers growth and ensures retention of the book of business across all lines of business (e.g., insurance, risk, assistance, travel and medical) - Secures new business within book of business (upsell) and may need assistance from manager with strategy and approach - Creates and executes upon client specific business plans, as appropriate - Develops and executes on Executive Briefing Document (EBD) for key clients, as appropriate based on client size/revenue and updates at a minimum quarterly - Develops internal network throughout UHG - May lead cross functional AMT to deliver superior service to customers, including leading and/or facilitating regular internal AMT calls with action plans and external calls with customers - Monitors clients' medical insurance plan financial performance and leads renewal planning and negotiations to support UHCG profitability objectives - Participates in broker and consultant meetings - Leads and facilitates proposals for RFP’s on existing business utilizing coach, as appropriate - Assists and/or leads implementation of new business - Ensures operations understands client requirements and expectations - Manages escalated client issues to resolution - Notifies client of any operational situations (e.g., system outage, strike in a foreign country, etc.) that may impact service - Leads internal and/or external case reviews, as appropriate, with SME support from appropriate functional areas - Partners with external vendors in support of clients' initiatives and programs - Updates and maintains data integrity of client databases and sales tools on a timely basis (e.g. SFDC) - Drives client participation to 100% completion of annual customer satisfaction surveys (NPS) - Understands client's business model. Begins to understand customer market issues including earnings, market conditions, competitors and updates EBD accordingly - Participates in personal development (MAP Self Assessment, requests for training, etc.) - Attends and participates in one-on-ones with manager and assigned coach - Manages client receivables - Leads delivery of customer reports with support from business partners, as appropriate - Models UHG culture Qualifications - Valid Insurance License is required or ability to obtain within 90 days of hire - Valid passport or ability to obtain within 90 days of hire - 3+ years of experience in healthcare sector - 1+ years of client day-to-day engagement experience or relevant experience - Demonstrated presentation skills - Demonstrated basic business financial acumen Requirements - Sales experience - Global experience - UHC product knowledge Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

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