• Own and actively shape infrastructure processes • Provide disciplinary and technical leadership for the Developer Experience (DevEx) team • Optimize the first-responder process • Continuously evolve the infrastructure to strengthen IT security • Ensure all procedures align with compliance certifications • Drive improvements to engineering productivity and internal standards

• Own the Vendor Schema Registry: You will build and maintain the systems that ingest, parse, and version vendor API specifications like OpenAPI, Swagger, Smithy, and others. • Build the Semantic Validation Pipeline: Correctness, not throughput, is your SLO. • Build the Developer Experience: You will design and maintain the internal tooling, SDKs, scaffolding, and documentation systems. • Close the Loop Between Schema and Graph: You will work closely with the Knowledge Engineers and Ontologists. • Raise the Floor for Downstream Teams: You will invest in the documentation, tooling, and validation guardrails.

Role Description As a reflection of our current needs and planned growth we are very pleased to offer an opportunity to join our dedicated team as Head of Government Affairs and Industry Relations. The Head of Government Affairs & Industry Relations is the company’s senior executive responsible for legislative, regulatory, and trade association activities across all affiliated brands. This leader shapes and executes a proactive public policy strategy that protects and advances company interests at the federal, state, and local levels. A defining feature of this role is internal leadership: this individual is accountable for translating legislative and regulatory developments into concrete changes to business practices, clinical protocols, and operational planning — working directly with legal, compliance, clinical leadership, operations, and brand leadership to ensure alignment. This role also serves as the company’s primary liaison to the Association of Dental Support Organizations (“ADSO”), the American Dental Association (“ADA”), state dental associations, and other key trade groups. Qualifications - 10+ years of progressive experience in government affairs, public policy, or legislative affairs within the healthcare or health services sector; senior advocacy role required. - Demonstrated experience managing trade association relationships in a healthcare context. - Proven track record leading grassroots or political mobilization campaigns. - Deep understanding of federal and state legislative and regulatory processes as they apply to healthcare delivery, scope of practice legislation, corporate practice, licensure, and reimbursement. - Exceptional relationship-building skills with legislators, regulators, and association executives. - Strong written and verbal communication skills; ability to translate complex policy issues for executive, clinical, and lay audiences. - Excellent organizational skills, ability to manage multiple projects at once, and follow through. - Bachelor’s degree in political science, public policy, law, public administration, or a related field. Requirements - Experience in the dental industry and/or across multiple healthcare verticals (dental, urgent care, medical aesthetics, veterinary); comfort building advocacy infrastructure in new regulated spaces. - Existing relationships with congressional offices, relevant federal agencies, or state professional licensing boards. - Experience in a multi-brand, multi-site, or DSO/MSO enterprise environment. - J.D. or Master’s degree in public policy, public affairs, health law, or a related discipline. Benefits - Annual Salary $250-310k with bonus opportunity. - A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match.

Role Description The Patient Relations Specialist role will provide service to patients and providers via inbound and outbound calls while scheduling appointments, capturing messages for the clinic staff and providers, and addressing the needs of the customer with occasional guidance while ensuring KPI goals are met. The Patient Relations Specialist will be responsible for: - Scheduling patient appointments - Escalating patients' health concerns in accordance with individual division guidelines - Providing connections to resources for clinical advice and guidance - Navigating complex situations while making sound effective decisions Qualifications - High School or GED - 1+ years related experience in a call center, customer service, medical office or as a receptionist is required - Previous medical office experience preferred; previous optometric or ophthalmic experience strongly preferred Requirements - Answer calls for multiple clinics in an efficient and effective manner using standard greetings for opening of call, content of call and closure of call - Demonstrate exceptional customer service and patient focus to make each encounter extraordinary - Verify and accurately capture patient demographics, insurance, and appropriate medical information - Schedule appointments using appropriate electronic system while following appropriate protocols for clinic/area - Ensure that patient questions and problems are resolved efficiently, effectively, and expeditiously - Provide information to patients and callers regarding appointment, date, time, location, clinic guidelines, parking, etc. - Initiate and complete service recovery as warranted to drive patient loyalty and satisfaction - Interview patient/guarantor to obtain complete demographic, clinical, billing, insurance, and financial information - Create patient charts by entering required information into electronic databases and maintain accurate records - Relay information to relevant clinic team members through the appropriate messaging systems - Ensure the quality of patient registrations by obtaining thorough and accurate information in a timely and efficient manner - Maintain compliance with HIPAA rules and regulations - Follow a well-established process to solve routine problems where solutions are clearly prescribed - Work cooperatively with the Patient Relations, Referrals, and Clinic teams to accomplish the goals of the departments - Adhere to all safety policies and procedures in performing job duties and responsibilities - Perform other duties that may be necessary or in the best interest of the organization Benefits - Pay: $17.00/HR; No Negotiation - Position is Fully Remote - Paid Remote Training Company Description EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum.