EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum.
Patient Relations Specialist
Location
United States
Posted
3 days ago
Salary
$17 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Patient Relations Specialist
Eye Care Partners Career Opportunities
Role Description The Patient Relations Specialist role will provide service to patients and providers via inbound and outbound calls while scheduling appointments, capturing messages for the clinic staff and providers, and addressing the needs of the customer with occasional guidance while ensuring KPI goals are met. The Patient Relations Specialist will be responsible for: - Scheduling patient appointments - Escalating patients' health concerns in accordance with individual division guidelines - Providing connections to resources for clinical advice and guidance - Navigating complex situations while making sound effective decisions Qualifications - High School or GED - 1+ years related experience in a call center, customer service, medical office or as a receptionist is required - Previous medical office experience preferred; previous optometric or ophthalmic experience strongly preferred Requirements - Answer calls for multiple clinics in an efficient and effective manner using standard greetings for opening of call, content of call and closure of call - Demonstrate exceptional customer service and patient focus to make each encounter extraordinary - Verify and accurately capture patient demographics, insurance, and appropriate medical information - Schedule appointments using appropriate electronic system while following appropriate protocols for clinic/area - Ensure that patient questions and problems are resolved efficiently, effectively, and expeditiously - Provide information to patients and callers regarding appointment, date, time, location, clinic guidelines, parking, etc. - Initiate and complete service recovery as warranted to drive patient loyalty and satisfaction - Interview patient/guarantor to obtain complete demographic, clinical, billing, insurance, and financial information - Create patient charts by entering required information into electronic databases and maintain accurate records - Relay information to relevant clinic team members through the appropriate messaging systems - Ensure the quality of patient registrations by obtaining thorough and accurate information in a timely and efficient manner - Maintain compliance with HIPAA rules and regulations - Follow a well-established process to solve routine problems where solutions are clearly prescribed - Work cooperatively with the Patient Relations, Referrals, and Clinic teams to accomplish the goals of the departments - Adhere to all safety policies and procedures in performing job duties and responsibilities - Perform other duties that may be necessary or in the best interest of the organization Benefits - Pay: $17.00/HR; No Negotiation - Position is Fully Remote - Paid Remote Training Company Description EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum.
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