Role Description Turn Your Love of Cruising into a Dream Career! Absolutely love cruising in all its forms – ocean cruises, river cruising, and everything in between? Have a passion for turning travel dreams into unforgettable cruise adventures? Cruiseabout is searching for cruise enthusiasts to join our West Lakes store! If cruising is your happy place and helping customers plan the perfect getaway lights you up, this could be your next great voyage. ✨ Let’s turn your passion for cruise holidays into a rewarding career. 🌊 Join the cruise revolution and #CruiseIntoYourDreamJob with us! What You’ll Be Doing As a Cruise Consultant, you’ll be the expert guiding customers from “just dreaming” to “bon voyage!”, creating cruise holidays they’ll never forget. - Quote, book, and invoice cruise bookings and packages with accuracy and flair - Achieve monthly sales targets and KPIs - Deliver outstanding service across email and phone enquiries - Maximise every opportunity through upselling and cross-selling - Monitor and action all relevant mailboxes daily - Maintain strong product knowledge to confidently recommend the perfect cruise Qualifications - Proven customer service experience with exposure to sales targets - Previous travel or cruise experience - GDS experience - A keen eye for detail and strong problem-solving skills - The ability to thrive in a fast-paced environment - Motivation, organisation, and a love of exceeding expectations Benefits - Cruise Perks Galore: Opportunities for onboard ship inspections and exclusive cruise discounts for your own adventures - See the World: Industry travel discounts and eligibility for sponsored Familiarisation Cruises across the globe - Award-Winning Culture: Cruiseabout proudly scored an outstanding 94% in the Great Place to Work® survey - Diverse & Inclusive Crew: We’re an Equal Opportunity Employer and encourage applications from diverse backgrounds - Learn & Grow: Tailored Learning & Development pathways, including in-depth cruise product training - Exclusive Staff Benefits: Access to 350+ retail, health, and wellbeing discounts, financial planning advice, and an employee share plan - Endless Career Opportunities: Grow your career across our global network—we proudly promote from within - Health & Wellbeing: Corporate health insurance discounts with BUPA, access to an internal gym, and wellness initiatives - Mental Health Support: Employee Assistance Program available for you and your family - Social & Industry Events: Awards nights, team celebrations, and opportunities to attend global conferences - Giving Back: Paid parental and volunteer leave, plus opportunities to support charities through Workplace Giving - Sustainability at the Helm: Committed to protecting the oceans and the future of cruising through responsible practices - Reconciliation Action Plan: Supporting Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

• You provide personalized advice to interested candidates by phone, Microsoft Teams and email about our publicly funded further training programs. • You analyze each person's situation and qualification needs and find the right training together with them. • You accompany your prospects from the first contact through to successful enrollment, ensuring a trustworthy customer journey. • You demonstrate empathetic, solution-oriented advice and deliver high counseling quality without cold calling. • You work closely with our PreSales, Sales Support and educational counseling teams to ensure smooth processes. • You carefully document your counseling sessions in our CRM system and keep an eye on your sales metrics. • You contribute ideas to optimize our counseling and sales processes and develop them together with your team.

• Manage and maintain strong relationships with customers • Provide product training tailored to customer needs • Collaborate with Project Managers and Senior Consultants on larger, high-impact projects • Lead in resolving project and implementation challenges • Adhere to established escalation procedures to ensure smooth outcomes • Deliver engaging product training that enables customers to confidently adopt and use StarRez solutions • Partner with customers in an Outsourced Resource capacity, providing operational support and guidance • Support Project Managers and Senior Consultants in successful delivery of implementation, optimization, and consulting engagements • Troubleshoot customer and project issues • Create, maintain, and improve customer-facing and internal documentation, procedures, and knowledge resources • Execute functional testing of product features

Role Description The Client Health Strategies Consultant assures representation of the customer internally and assists in the development and implementation of health and wellness activities in support of group Medicare Advantage (MA). This position is a client-facing role that will collaborate with the customer, URS account management team, solutions and analytic team, marketing team, and URS clinical leadership. This position will focus on supporting the URS wellness team, coordinate with other functions to manage member and/or client virtual site systems, assist with client communication and marketing strategies, complete all assigned projects, and support customers on all programs embedded in the Group MA plan or any supplemental benefits and services. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Virtual Education Center (VEC) - manages custom site requests, larger site maintenance needs, annual updates from subject matter experts (SMEs), etc. - Manages open enrollment virtual meetings and reservations via the VEC on behalf of clients (reduces in-person meetings). - Virtual Information Center (VIC) - manages custom site requests and updates, overall site maintenance, annual updates from SMEs, etc. on behalf of clients. - Assists with monthly wellness communications and marketing strategies directly to clients and members in collaboration with our internal marketing team and external vendors. - Assist with coordinating and conducting in-person events for group MA wellness program, including acquisition and delivery of program collateral (i.e., brochures, flyers, giveaways, signage, etc.). - Collaborate with internal business partners to improve wellness program deployment with existing member benefits and resources. - Custom client reporting to include development of wellness program dashboard, standard reporting, ad hoc reporting, etc. - Share with internal business partners the voice of the customer to identify potential programming options. - Assist with vendor identification, outreach, and onboarding of new vendors. - Collaborate with the Associate Director, Supplier Diversity in identifying and contracting with diverse vendors. - Ensure fulfillment of client expectations and contract requirements. - All other duties as assigned. Qualifications - 2+ years of experience working with Microsoft Office Suite (Word, Excel and PowerPoint). - 1+ years of experience in health and wellness program development and/or instruction; wellness certification(s). - 1+ years of experience in working with various social media platforms. - 6+ months of experience in digital marketing strategies. - Ability to travel up to 25% domestically. Requirements - Health Coach, Health Fitness Instructor, Wellness or relevant Certification. Soft Skills - Effective interpersonal skills, influence, collaboration, and listening skills in understanding customer needs. - Excellent planning and organizational skills; able to work on multiple projects simultaneously. - Clear and concise written & verbal communication skills. - Solid presentation skills. - Ability to develop custom campaigns/programs and oversee development of materials. - Excellent analytical and problem resolution skills. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements). Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.