Flight Centre

Role Description Turn Your Love of Cruising into a Dream Career! Absolutely love cruising in all its forms – ocean cruises, river cruising, and everything in between? Have a passion for turning travel dreams into unforgettable cruise adventures? Cruiseabout is searching for cruise enthusiasts to join our West Lakes store! If cruising is your happy place and helping customers plan the perfect getaway lights you up, this could be your next great voyage. ✨ Let’s turn your passion for cruise holidays into a rewarding career. 🌊 Join the cruise revolution and #CruiseIntoYourDreamJob with us! What You’ll Be Doing As a Cruise Consultant, you’ll be the expert guiding customers from “just dreaming” to “bon voyage!”, creating cruise holidays they’ll never forget. - Quote, book, and invoice cruise bookings and packages with accuracy and flair - Achieve monthly sales targets and KPIs - Deliver outstanding service across email and phone enquiries - Maximise every opportunity through upselling and cross-selling - Monitor and action all relevant mailboxes daily - Maintain strong product knowledge to confidently recommend the perfect cruise Qualifications - Proven customer service experience with exposure to sales targets - Previous travel or cruise experience - GDS experience - A keen eye for detail and strong problem-solving skills - The ability to thrive in a fast-paced environment - Motivation, organisation, and a love of exceeding expectations Benefits - Cruise Perks Galore: Opportunities for onboard ship inspections and exclusive cruise discounts for your own adventures - See the World: Industry travel discounts and eligibility for sponsored Familiarisation Cruises across the globe - Award-Winning Culture: Cruiseabout proudly scored an outstanding 94% in the Great Place to Work® survey - Diverse & Inclusive Crew: We’re an Equal Opportunity Employer and encourage applications from diverse backgrounds - Learn & Grow: Tailored Learning & Development pathways, including in-depth cruise product training - Exclusive Staff Benefits: Access to 350+ retail, health, and wellbeing discounts, financial planning advice, and an employee share plan - Endless Career Opportunities: Grow your career across our global network—we proudly promote from within - Health & Wellbeing: Corporate health insurance discounts with BUPA, access to an internal gym, and wellness initiatives - Mental Health Support: Employee Assistance Program available for you and your family - Social & Industry Events: Awards nights, team celebrations, and opportunities to attend global conferences - Giving Back: Paid parental and volunteer leave, plus opportunities to support charities through Workplace Giving - Sustainability at the Helm: Committed to protecting the oceans and the future of cruising through responsible practices - Reconciliation Action Plan: Supporting Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

Role Description Be part of something that makes a real difference to how our Corporate businesses operate. An exciting opportunity has arisen for a driven and technically minded professional to join our Corporate Workflow Solutions (CWS) team. If you're passionate about optimising how our Corporate businesses operate — and you understand the corporate travel world inside out — this could be the role for you. As a Corporate Workflow Solutions Expert sitting within the Order Management pillar, you'll be at the heart of how our corporate brands perform. You'll identify and deliver initiatives that drive operational excellence across the entire booking workflow, from enquiry through to reporting — whether online or offline. Working closely with Product Managers and our Corporate Technology teams, you'll turn process gaps into efficiency wins and translate technical complexity into business impact. If you're analytical, innovative, and thrive on driving change across teams, this one's for you! Qualifications - Identify opportunities to improve consultant workflows. - Work with Customer Delivery to maximise automation capabilities. - Collaborate with Product Management to surface and prioritise development requests. - Serve as the system and process expert on projects and initiatives impacting brand workflows. - Provide technical guidance on business system changes and new product features. - Produce clear documentation throughout the development cycle. - Keep the business informed on new developments — features, benefits, limitations and roadmap. - Comprehensive knowledge of booking workflows and systems, including front, mid and back office. - Experience in GDS systems and online booking tools. Requirements - Minimum 3 years in a corporate (SME) travel environment. - Previous involvement in transformational or technology project work highly regarded.

Role Description - Design, develop, and optimize solutions leveraging LLMs for NLP, conversational AI, and automated decision-making. - Integrate LLM capabilities across multiple platforms within the organization. - Research and experiment with emerging AI technologies, tools, and architectures to drive innovation. - Develop high-quality, scalable, and reliable Python code for AI applications. - Build and maintain APIs and services supporting AI and LLM deployment. - Deploy and manage AI solutions using cloud platforms, particularly Azure. - Analyze system performance, conduct error analysis, and continuously improve AI models. - Implement best practices for model training, data curation, and deployment. - Collaborate with cross-functional product and engineering teams to align solutions with business needs. - Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive. - Other duties and tasks as assigned. Qualifications - Strong proficiency in Python with experience building production-level AI applications. - Proven experience in machine learning, especially NLP and AI-driven automation. - Experience deploying AI solutions in cloud environments, particularly Azure. - Solid understanding and hands-on experience with LLMs (e.g., OpenAI, Hugging Face). - Familiarity with tools like LangChain for prompt engineering (preferred). - Experience fine-tuning and deploying LLMs in production. - Knowledge of DevOps practices, including CI/CD, Docker/Kubernetes, and monitoring tools (e.g., Datadog). - Experience in the travel industry (preferred). - Reliable, high-speed internet connectivity required to support core job responsibilities, including but not limited to video conferencing, access to company systems, and secure handling of company data. - Bilingual French/English required, due to the nature of the role of dealing with both English and French team members. Benefits - Generous paid time off policy. - Travel perks/discounts. - Health & Wellness Programs and Employee Financial Wellness Services. - National/International Award Nights and Conferences. - Group benefits including extended health care, dental and vision, gender affirming care, fertility care. - Insurance including life, AD&D, critical illness, long term disability. - Employee Assistance Program. - RRSP/RPP with matching. - Tuition Reimbursement Program. - Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions. - Global career opportunities in a network of brands and businesses.

Role Description As an Account Manager, you will be responsible for: - Significant revenue retention - Identification of growth opportunities - Commercial negotiation - Delivering a winning strategy for FCM’s largest corporate customers Using the Service Level Agreement, you will: - Drive common service delivery to the client - Ensure consistent interpretation and administration of travel policy - Manage negotiated supplier deals - Execute business plans to meet client goals You will be a strong team member and work effectively with the sales team to: - Assist with new business - Play an active role in winning new accounts Qualifications - 2 years minimum client/account relationship or sales management experience - Thorough understanding of business travel and ideally GDS and other travel systems - Demonstrated strong time management skills and attention to detail - Demonstrated superior negotiation skills - Highly developed analytical and presentational skills - Ability to articulate knowledge about products, services and value proposition to customers - Highly tuned interpersonal skills Benefits - Exclusive Travel Discounts: Access to exclusive industry rates and discounts through our in-house travel team. - Career Development: Clear career pathways and resources to achieve professional goals, including training and support. - Vibrant Culture & industry-renowned social events: Experience fun culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more. - Active Hour: An hour dedicated each week to focus on fitness or personal wellness. - Comprehensive Health Cash Plan: Reimbursement for various medical services, including dental, optical, and chiropractic care. - Health & Wellbeing Challenges: Monthly challenges designed to keep you motivated and healthy. - Financial Wellbeing Support: Access to expert financial services, including mortgage advice, regulated financial guidance, and money coaching. - And Much More: Additional benefits including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and salary sacrifice benefits.

Role Description Want to find a great balance in your next role with vibrant team culture and a Monday to Friday work week? Want First Year average earnings of $85K, with unlimited incentives and great year on year wage growth? At Flight Centre Business Travel (FCBT), we believe the best is here - travel is booming and we are expanding our teams of dedicated travel experts. Focused first and foremost on people-led travel management, our number one Customer Value Proposition is the Travel Manager – YOU! We train our Travel Managers to be experts in managing their customers’ total travel program and building multi-level relationships. - Responsible for the development and ongoing service of the customer relationship for the clients within your own SME portfolio. - Bring a customer focused mindset to ensure the retention, growth, and profitability of the business. Qualifications - 2+ years experience in leisure travel consulting or corporate travel management - GDS proficiency, with Sabre highly regarded - Excellent customer service and communication skills - Ability to work in a fast-paced environment and meet strict SLAs - Ability to contribute to a cohesive team environment - To be a "people person" who values the importance of developing strong relationships Requirements - 1st Year OTE $85,000 (comprising base just over $55,000 + uncapped monthly incentives) + super, great year on year growth Benefits - Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd - Our People: FCTG is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability - Development: Individualised Learning & Development pathway options - Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages - Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more - Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more - Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within - Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym - Mental Health: Support and Employee Assistance Program for staff and family - Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025, Bangkok in 2026) - Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave - Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment - Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave Company Description Flight Centre Business Travel (FCBT) is the specialist corporate travel solution of the Flight Centre Brand. Created in 2012 to meet the corporate needs of small to medium enterprises (SME’s), who value a people-led, hyper-personal TMC offering. At FCBT, it’s more than just booking our customers travel, its being their expert, an extension of their team and adding value to their total travel program. From research, booking, trip management, traveller experience, post-trip finance & reporting to ‘big picture’ strategic input. Aligning with the FCTG DNA, we don the Red and White with pride, ensure a personal touch, are savvy but not clinical, offer unique access to a corporate product range and make life easier & more productive for our corporate clients. Are you ready to elevate your career in travel management? Apply with FCBT today!

Role Description The Director of Emergency Customer Care (ECC) leads FCM’s after-hours and emergency travel operations, ensuring exceptional support when corporate travelers need it most. This senior leadership role sets the strategic direction for a high-impact, fast-paced operation spanning nights, weekends, and holidays. You’ll shape service excellence, develop future leaders, and drive operational performance during critical moments. If you thrive under pressure and lead with empathy, accountability, and purpose, this role offers the chance to make a meaningful difference every day. Key Responsibilities - Provide strategic leadership and define the long-term vision for the ECC function - Align ECC operations with organizational strategy to enhance client satisfaction, traveler safety, and efficiency - Champion a culture of high performance, accountability, service excellence, and continuous improvement - Lead, coach, and develop ECC Team Leaders to manage high-performing teams - Identify and develop high-potential talent and future leaders within ECC - Ensure targeted, ongoing training across Sabre GDS, fares, crisis handling, and client-specific requirements - Foster a collaborative, supportive, and inclusive team culture - Oversee after-hours operations including overnights, weekends, and holidays - Monitor SLAs, KPIs, call volumes, and quality metrics, driving continuous improvement - Ensure accuracy and compliance across booking, ticketing, exchanges, fares, and PNR management - Act as senior escalation point during disruptions, crises, or complex client issues - Partner with clients, operational leaders, and internal stakeholders to ensure aligned communication - Implement and refine ECC processes, SOPs, and workflows - Collaborate with technology and product teams to improve systems, tools, and reporting - Analyze data to identify trends, risks, and improvement opportunities - Ensure compliance with FCTG policies, client requirements, airline rules, and regulatory standards - Support budgeting, workforce planning, forecasting, and business continuity planning - Contribute to new client implementations and emergency support design - Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive Qualifications - Post-secondary education in business, travel, tourism, management, operations, or related field - 7–10+ years’ experience in corporate travel operations - 3–5+ years’ leadership experience managing large or multi-level teams - Expert-level Sabre GDS experience, including complex international fares and ticketing - Proven ability to coach and develop leaders - Strong written and verbal communication skills - High emotional intelligence and composure in time-sensitive situations - Strong analytical, problem-solving, and decision-making skills - Experience leading after-hours or emergency operations (preferred) - Experience leading teams through change or transformation (preferred) - Reliable, high-speed internet connectivity required to support core job responsibilities, including but not limited to video conferencing, access to company systems, and secure handling of company data Benefits - Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually. - Travel perks/discounts - Health & Wellness Programs and Employee Financial Wellness Services - National/International Award Nights and Conferences - Health benefits including, medical, dental, vision, gender affirming care, and fertility care - Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability - Flexible Spending Accounts - Employee Assistance Program - 401k program with partial match - Tuition Reimbursement Program - Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions - Global career opportunities in a network of brands and businesses

Corporate Traveller is the only travel management corporation in Australia dedicated to SME businesses. Corporate Traveller is one of FCTG's most successful brands, globally. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. About the Opportunity As Assistant Team Leader (ATL), you will play a critical role in supporting the Team Leaders in delivering effective team management during shifts. You will contribute to the leadership team’s efforts in achieving the team's vision and objectives and assists with various projects as needed. Additionally, you are expected to work within the business on a rotating 24-hour roster, ensuring that all staff comply with corporate after-hours processes. This position requires a strong commitment to maintaining operational excellence and supporting team cohesion. You will also be responsible for performing consultant after-hours duties when not actively engaged in leadership responsibilities. What you will do: On-Shift Leadership - Lead the operational shift in the absence of, or in support of, the Team Leader(s) - Ensure high service quality, efficiency, and team morale while ensuring adherence to team processes Culture Champion - Lead by example with a positive attitude - Identify team members requiring additional support and act as a communication bridge between the team and Team Leaders People Management - Address performance, behaviour, or external issues in real-time during shifts - Take steps toward resolution and escalate matters to senior leadership when necessary Call Quality - Maintain top performance in personal Call Quality Assurance assessments - Demonstrate a high level of understanding needed to assess and coach others on call quality Agent Query Investigation - Investigate and action agent queries as required by shift volume, every weekday during shifts Induction of New Staff - Conduct staff inductions and complete the new user process, supporting Team Leaders, Corporate After Hours L&D team, and Village Leader as needed Directorship Support - Gain experience by shadowing and supporting Team Leaders on an ad-hoc basis - Take responsibility for your own directorship portfolio Reporting - Carry out reporting as directed by Team Leaders in line with End of Month (EOM) processes and business development Consultant Responsibilities - Perform consultant duties during shifts when not actively engaged in leadership responsibilities - Provide high-level customer service, resolve issues efficiently, and ensure KPIs are met - Support change management and maintain a high level of accuracy in all tasks Uphold Philosophies - Demonstrate commitment to company values and philosophies - Take ownership of successes and failures - Show dedication to both technical and personal development - Foster enjoyment in the workplace by maintaining a positive attitude and participating in staff events whenever possible (e.g. Buzz Nights, Conferences, Planning Days) What you will need: Essential - Proficiency in all operational systems, including GDS (Sabre, Amadeus preferred), Lumina, Salesforce (Agent Workspace), and Genesys - Strong ability to accurately interpret and calculate fares, change fees, and additional collections - Experience as a Corporate/Leisure consultant with a proven track record of meeting and exceeding KPI targets - Willingness to work on a 24-hour, 365-day roster, with an understanding that leadership roles may require flexibility within the published schedule Highly Desirable - Previous leadership experience - Experience in dispute resolution - Proven success in managing change effectively ** Please advise your leader before applying **

Who We Are WhereTo is a business travel startup from San Francisco that evolved into an agile development and design studio within the Flight Centre family. We build travel solutions used by some of the largest companies on the planet - we have just one goal: making business travel better for everybody. WhereTo provides an AI-powered travel platform for corporate travel. Our platform uses machine learning algorithms to recommend personalized travel options based on a traveller's preferences, company policies, and budget. Our technology also allows for real-time travel tracking, reporting, and cost analysis, enabling companies to optimize their travel programs and reduce costs. Role Summary We are looking for a Back End focused engineer to be a pivotal member of our engineering team. You will be working closely with product managers and developers who like to use lots of interesting technologies to develop core features used across the WhereTo platform. A great fit for this role is someone who is always intrigued by new technology, is constantly finding better ways to write beautiful, shareable, scalable and solid code, is comfortable working in a fast paced remote environment, and is a team player. What You'll Do - Responsible for creating high quality user-focused software while working in a fast-moving domain team. - Help define, implement and reinforce architectural + implementation best practices - Assist Team Lead in facilitating technical planning for team’s projects. - Assist Team Lead in communicating progress, roadblocks, concerns, and - successes to engineering management. - May be required to organize and lead meetings with external stakeholders as needed. - Provide technical guidance to more junior engineers - Assist Team Lead in code review for your team. - Help your team members debug issues and solve complex tasks. - Provide mentorship to junior engineers. - Assist in onboarding process for your team. - You will live and breathe asynchronous I/O, Typed JavaScript and horizontal scalability. - Help cultivate a safe, inclusive, and accessible work environment for team members of all backgrounds including people who are racialized, have disabilities (invisible or visible), require faith accommodations, and/or are LGBTQ2+ - Help to foster an inclusive and accessible team environment for all Flighties, regardless of their identities and cultural backgrounds What We're Looking For - More than 6+ years experience in a software development role - Experience with building and architecting high quality software from scratch - Strong Node.js and JavaScript skills (ES6, Babel) - experience with TypeScript and/or FlowType is a bonus - Strong understanding of asynchronous I/O - Excellent software architecture skills and a passion for maintainable, organized code - Experienced with AWS, EC3, S3, RDS, CloudFront/CDNs - Expert with Linux, Ubuntu/Debian (BASH scripting a plus) - Experience with CI platforms (Jenkins, CircleCI, Travis, etc) - Experience with REST-based Web Service API implementation - Experience with MySQL/PostgreSQL (or similar) and understanding of how they work internally - Experience with Algorithms and Data Structures - Experience with NoSQL databases is desirable (i.e MongoDB, Cassandra) - Experience with memory cache systems (Redis, Memcached) - Experience with other systems programming languages is a bonus (Go, C/C++, - Rust, etc), and/or scripting languages (Python) and/or JVM-based languages (Scala, Java, Groovy) - Experience with pure functional programming and/or functional programming - libraries and concepts is a bonus (Haskell, Scala, F#, Ramda, Lo-Dash FP etc) - Strong experience in designing and implementing highly horizontally-scalable architecture What You'll Enjoy - Tick destinations off your bucket list with our discounts on travel and accommodation. - Enjoy 25 Days Off per year plus 5 Compensation days! - Learn a new language with our free language learning platform (Global Exam). - Employee Retention Share Scheme through Equate Plus. - Various social events to promote networking, the celebration of wins, and sometimes just for fun! (Global Gathering 2024 - Portugal). - Enjoy our discounts with GymApp. - Complementary coffee, drinks, snacks and fruits at our Barcelona office location. - A strong focus on professional development to support you in the evolution of your career. #L-CS2#WTO#LI-Remote My share code is: WE8 L57 7HZ

Turn Your Love of Cruising into a Dream Career! Absolutely love cruising in all its forms – ocean cruises, river cruising, and everything in between? Have a passion for turning travel dreams into unforgettable cruise adventures? Cruiseabout is searching for cruise enthusiasts to join our Cruiseabout stores! If cruising is your happy place and helping customers plan the perfect getaway lights you up, this could be your next great voyage. 🌟 Why You’ll Love Working Here Because this isn’t just a job, it's a crew you’ll be proud to sail with. You’ll turn your passion for cruising into a career, be surrounded by supportive teammates, and be genuinely celebrated for your wins. With epic travel perks, real career progression, and a culture our people rated 94% Great Place to Work®, you’ll feel right at home from day one. 🚢💙 🌟 What You’ll Be Doing As a Cruise Consultant, you’ll be the expert guiding customers from “just dreaming” to “bon voyage!”, creating cruise holidays they’ll never forget. ⚓ Your Key Responsibilities - Quote, book, and invoice cruise bookings and packages with accuracy and flair - Achieve monthly sales targets and KPIs - Deliver outstanding service across walk-in, email, and phone enquiries - Maximise every opportunity through upselling and cross-selling - Monitor and action all relevant mailboxes daily - Maintain strong product knowledge to confidently recommend the perfect cruise 🧭 Who We’re Looking For You’re passionate, driven, and love working toward results, especially when travel is involved. 🌊 You’ll Bring: - Proven customer service experience with exposure to sales targets - Previous travel or cruise experience (preferred but not essential) - GDS experience (preferred but not essential) - A keen eye for detail and strong problem‑solving skills - The ability to thrive in a fast‑paced environment - Motivation, organisation, and a love of exceeding expectations 🎉 What’s In It For You? 🛳️ Cruise Perks Galore Opportunities for onboard ship inspections and exclusive cruise discounts for your own adventures 🌏 See the World Industry travel discounts and eligibility for sponsored Familiarisation Cruises across the globe 🙋🏾‍♀️ Award‑Winning Culture Cruiseabout proudly scored an outstanding 94% in the Great Place to Work® survey—our people genuinely love what they do and who they work with! Backed by Flight Centre Travel Group Australia, a certified Great Place to Work® (ANZ) 👐🏽 Diverse & Inclusive Crew We’re an Equal Opportunity Employer and encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and individuals from diverse cultural and ethnic backgrounds 🎓 Learn & Grow Tailored Learning & Development pathways, including in‑depth cruise product training 🏆 Exclusive Staff Benefits Access to 350+ retail, health, and wellbeing discounts, financial planning advice, and an employee share plan 💎 Endless Career Opportunities Grow your career across our global network—we proudly promote from within 🥦 Health & Wellbeing Corporate health insurance discounts with BUPA, access to an internal gym, and wellness initiatives 🌞 Mental Health Support Employee Assistance Program available for you and your family 🎉 Social & Industry Events Awards nights, team celebrations, and opportunities to attend global conferences (next stop: Bangkok 2026!) 🙏🏼 Giving Back Paid parental and volunteer leave, plus opportunities to support charities through Workplace Giving 💚 Sustainability at the Helm We’re committed to protecting the oceans and the future of cruising through responsible and sustainable practices 💛 Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes. #LI-AV1#CAB#LI-Onsite I-

Corporate Travel Consultant FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience. To learn more about FCM please click HERE About the Opportunity This role will have you arranging domestic and complex international travel for busy executives including air, car hotel and ground transportation. Before you begin your role, you will spend three weeks (paid).This program will boost your knowledge, train you on contract airfares and sharpen your Sabre skills. Our corporate travel agents handle the air, car, rail and ground transportation bookings as well as the ticketing, changes and the exchange and queue management.  You will also need to offer exceptional customer service to satisfy our business traveler’s needs. We encourage our Corporate Travel Agents to study the travel polices of our corporate accounts and develop a relationship with them so when our valued business travelers have the need for business travel arrangements, they rest assured that their business travel needs are in the hands of a dedicated team of Corporate Travel professionals they trust and are on a first name basis with.   Our business hours are 8:00 AM to 6:00 PM PST Monday – Friday A typical schedule will include a 40-hour work week with five 8-hour shifts. Be prepared to work an evening shift until 6:00 PM once or twice a week. Key Responsibilities - Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel - Build rapport and develop a relationship with business travelers to ensure their business travel needs are in the hands of a trusted team of Corporate Travel professionals - Ensure accurate and timely completion of reservations while meeting travelers' needs - Executing all responsibilities within company guidelines for customer service, documentation of PNRS (Passenger Name Records) and profiles, ticketing, invoicing, and maintaining accuracy throughout - Staying fully informed about airline rules, regulations, tariffs, and fare requirements and applying this knowledge accurately to all travel arrangements - Deliver consultative support and exceptional customer service throughout the booking process - Keeping clients informed about all necessary travel documents and health requirements for their destinations - Proficiently handling ticketing, Phase IVs, and exchanges/changes involving complex international fares - Expertly managing rerouting and exchange processes, ensuring minimal disruption to travel plans - Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive Experience & Qualifications - 2+ years of recent, prior experience in corporate travel management, understanding the unique needs and challenges of business travelers. - In-depth familiarity with current Sabre GDS (Global Distribution System) for fare calculations, itinerary management, and ticket issuance. - Previous exposure to quality control processes to ensure the accuracy and compliance of travel bookings. - Proficiency in ticketing procedures and scripting, along with the ability to handle complex itinerary changes and exchanges for both international and domestic travel. - Proven ability to navigate and manipulate complex itineraries, international fares, and Passenger Name Records (PNRs) to meet client requirements. - A polished and professional demeanor when interacting with clients and colleagues. - Proficiency in handling multiple urgent tasks simultaneously while maintaining efficiency and quality in each interaction. - The capacity to make quick and effective decisions to resolve travel-related issues promptly. - Excellent communication skills to keep clients informed and reassured throughout the travel process. - A deep commitment to delivering exceptional customer service with a focus on client satisfaction. - Comfortable and proficient in using travel booking systems and various communication tools. - Strong technical aptitude with the ability to troubleshoot and adapt to new technologies - Self-motivated with the ability to work independently and manage tasks successfully - Reliable, high-speed internet connectivity required to support core job responsibilities, including but not limited to video conferencing, access to company systems, and secure handling of company data. Work Perks! - What’s in it for you: FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm. - Have fun: At the heart of everything we do at Flight Centre is a desire to have fun. - Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it! - Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out. - Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service. - Personal connections: We are a big business founded on personal relationships. - Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols. - A career, not a job: We offer genuine opportunities for people to grow and evolve - We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development. - Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year. Benefits Include: - Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually. - Travel perks/discounts - Health & Wellness Programs and Employee Financial Wellness Services - National/International Award Nights and Conferences - Health benefits including, medical, dental, vision, gender affirming care, and fertility care - Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability - Flexible Spending Accounts - Employee Assistance Program - 401k program with partial match - Tuition Reimbursement Program - Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions - Global career opportunities in a network of brands and businesses *Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state. #LI-SC1#FCM#LI-Remote Location – Remote, USA If this sounds like the opportunity you have been waiting for then APPLY NOW. Have questions about this opportunity? Reach out to our recruitment team at careers@us.flightcentre.com For this position, we anticipate offering an hourly pay rate of $28.85 plus commission/incentive earnings based on achievable targets. On target earnings average range between $60,000 - $67,000. The annual salary range listed represents the total compensation package, excluding benefits. For this position, you may earn between 2-29% in marginal commission rates based on qualified sales achieved during each month. We thank all candidates for their interest; however, only those selected to continue in the process will be contacted. Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society. We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com 🏆 Travel Weekly Magellan Awards: Silver Winner (2023) 🌟 GBTA WINiT Top 50 Award Recipients (2018–2025) 💫 CHHR: 5-Star DE&I Employer (2023, 2024) 🌍 Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–25) 📰 Newsweek: America’s Greatest Workplaces for Diversity (2024) 💛 Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025) ✈️ OutThere Awards: Inclusive Travel Finalist (2025) 🏅 Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)