Role Description Legrand has an exciting opportunity for a Field Service Technician to join the Data Center, Power, and Control Team. This remote position reports to Farmingdale, NY. - Responsible for performing field service installations and repairs. - Support all installation operations. - Diagnose and problem solve issues that arise on site. - Coordinate with the engineering and customer service functions to satisfy customer needs. Salary Range: $70,000-$80,000 per year Travel: 50% within the Northeast Region Benefits - Comprehensive medical, dental, and vision coverage. - High employer 401K match. - Paid time off (PTO) and holiday pay. - Short-term and long-term disability benefit plans. - Above-benchmark paid maternity and parental leave. - Bonus opportunities in accordance with the Company’s incentive plans. - Paid time off to volunteer. - Active/growing Employee Resource Group network. Company Description Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. - Harness technological and societal trends with lasting impacts on buildings. - Improve life by transforming the spaces where people live, work, and meet. - Provide electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. - Global, publicly traded company listed on the Euronext (Legrand SA EPA: LR).

• Installs, troubleshoots, and provides technical maintenance for hardware and software products and components, primarily at customer locations. • Performs scheduled inspections, cleanings, and other services, and carries out minor product repairs within an assigned territory. • Inspects products to ensure proper operation and resolves identified issues and/or escalates them according to established procedures. • Schedules service calls, completes all required documentation, and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

• Utilize AI-enabled support tools and knowledge platforms to improve incident resolution times and service quality. • Support Microsoft 365, Entra ID, Intune, Defender, Teams, SharePoint Online, and related cloud services. • Assist with endpoint management, mobile device management (MDM), and device compliance monitoring. • Respond to security-related incidents including phishing reports, compromised accounts, malware alerts, and suspicious user activity. • Maintain accurate documentation, knowledge base articles, standard operating procedures, and technical runbooks. • Monitor service queues and proactively identify trends, recurring issues, and opportunities for automation. • Participate in onboarding and offboarding processes including provisioning, deprovisioning, access reviews, and asset management. • Support hybrid and remote workforce technologies including VPN, virtual desktops, collaboration platforms, and cloud applications. • Meet established service metrics including SLA attainment, ticket quality, first-contact resolution, and customer satisfaction goals. • Participate in after-hours support, escalation rotations, and major incident response activities as required. • All other responsibilities delegated by the Management team. • May be asked to provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems.

• Conduct maintenance of equipment (fueling, lubrication, etc.) • Operate a motor vehicle safely and legally per the PEARCE Renewables Employee handbook and insurance requirements. • Complete and maintain required company and client documentation and records, using computer-based service reporting tools and procedures. • Clean and organize tools, equipment, and work area including sweeping, wiping oil, grease, solvent spills. • Perform other daily work requirements as directed by supervisor with general supervision.