• Utilize AI-enabled support tools and knowledge platforms to improve incident resolution times and service quality. • Support Microsoft 365, Entra ID, Intune, Defender, Teams, SharePoint Online, and related cloud services. • Assist with endpoint management, mobile device management (MDM), and device compliance monitoring. • Respond to security-related incidents including phishing reports, compromised accounts, malware alerts, and suspicious user activity. • Maintain accurate documentation, knowledge base articles, standard operating procedures, and technical runbooks. • Monitor service queues and proactively identify trends, recurring issues, and opportunities for automation. • Participate in onboarding and offboarding processes including provisioning, deprovisioning, access reviews, and asset management. • Support hybrid and remote workforce technologies including VPN, virtual desktops, collaboration platforms, and cloud applications. • Meet established service metrics including SLA attainment, ticket quality, first-contact resolution, and customer satisfaction goals. • Participate in after-hours support, escalation rotations, and major incident response activities as required. • All other responsibilities delegated by the Management team. • May be asked to provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems.

• Conduct maintenance of equipment (fueling, lubrication, etc.) • Operate a motor vehicle safely and legally per the PEARCE Renewables Employee handbook and insurance requirements. • Complete and maintain required company and client documentation and records, using computer-based service reporting tools and procedures. • Clean and organize tools, equipment, and work area including sweeping, wiping oil, grease, solvent spills. • Perform other daily work requirements as directed by supervisor with general supervision.

Role Description Wir sind ein modern aufgestellter Pflegedienst mit einem klaren Alleinstellungsmerkmal. Unser Modell ist einzigartig und innovativ. Du berätst pflegebedürftige Menschen und ihre Angehörigen, leitest unsere angestellten ergänzenden Hilfskräfte bei grundpflegerischen Tätigkeiten an und stehst ihnen mit Deinem Fachwissen unterstützend zur Seite. Die erforderliche Dokumentation kannst Du bequem im Homeoffice erledigen. - Besuche unserer Kundinnen und Kunden in deiner Region - Dokumentation und Prüfung - Anleitung und Schulung der Betreuungskräfte vor Ort - Selbstständige Organisation und Planung der Touren - Ständige Verbesserung unserer Prozesse und Optimierung des bestehenden Qualitätsmanagements Qualifications - Abgeschlossene Ausbildung als Fachkraft in der Alten- oder Krankenpflege - Erfahrung im Bereich Altenpflege sowie in der Betreuung von dementen Menschen - Freude an der Arbeit mit Seniorinnen und Senioren und ihren Angehörigen - Einfühlungsvermögen und Teamfähigkeit - Bereitschaft zur Fortbildung - Selbstständiges und strukturiertes Arbeiten - PKW-Führerschein der Klasse B erforderlich - PC-Grundkenntnisse Requirements - Flexible Arbeitszeiten - Kein Schichtdienst, keine Wochenend- und keine Feiertagsarbeit - Arbeit in der Nähe deines Wohnortes - Einen sicheren Arbeitsplatz mit Perspektive in einem modernen Unternehmen - Die Möglichkeit zur persönlichen Entfaltung und Mitgestaltung Ihres Umfeldes - Leistungsgerechte Vergütung - Eine gründliche Einarbeitung - Umfangreiches internes Fortbildungsprogramm - Eine attraktive und moderne Arbeitsumgebung - Moderne Arbeitsausstattung (Firmenhandy, Laptop, mobile Drucker) - Dienstfahrzeug auch zur privaten Nutzung (+ Tankkarte) - Regelmäßige Fortbildungen - Ein gutes und motivierendes Betriebsklima - Tolles Team - Flache Hierarchie Benefits - Flexible Arbeitszeiten - Kein Schichtdienst, keine Wochenend- und keine Feiertagsarbeit - Arbeit in der Nähe deines Wohnortes - Einen sicheren Arbeitsplatz mit Perspektive in einem modernen Unternehmen - Die Möglichkeit zur persönlichen Entfaltung und Mitgestaltung Ihres Umfeldes - Leistungsgerechte Vergütung - Eine gründliche Einarbeitung - Umfangreiches internes Fortbildungsprogramm - Eine attraktive und moderne Arbeitsumgebung - Moderne Arbeitsausstattung (Firmenhandy, Laptop, mobile Drucker) - Dienstfahrzeug auch zur privaten Nutzung (+ Tankkarte) - Regelmäßige Fortbildungen - Ein gutes und motivierendes Betriebsklima - Tolles Team - Flache Hierarchie

Role Description We are seeking an experienced and dedicated Field Service Engineer to join our team. The Field Service Engineer will be responsible for surveying, repair, set-up, service and providing technical support in the field to Customers, Engineers and Installers for all Grant products. Having qualifications in OFTEC, F Gas, Unvented hot water and Part P would be highly advantageous. Field Support Area: Ideally located in Preston / Bradford / York or surrounding areas. Duties & Responsibilities: - Attend site to carry out repair work on products covered by the manufacturer’s warranty. - When required, carry out site survey and commissioning of Grant Engineering products. - Promote Customer Satisfaction throughout the department/Company ensuring that all our customers receive a valued service. - Advise customers, installers, and commissioning engineers on product installation. - Dealing with Technical issues, administration and correspondence on a day-to-day basis. - Assist in the management of your diary including providing up to date local/logistical information for your area. - Bringing matters of disrepute to FSM. - Carrying out a substantial amount of driving on a daily basis with overnight stays when required. - Responsible for the correct use of tools and equipment on and off site and ensure that appropriate Health and Safety guidelines are followed. - Provide on-site/In-house training/Assessments as requested by the company. - Identify Technical/Service trends and report all concerns to the FSM. - Identify potential sales leads (3 or more units) and pass details to relevant Area Sales Manager. - Encourage In-House training programmes for suspect Engineers/Installers by referring either to training Administrator or to the relevant Area Sales Manager. - Keep up to date with current legislation regarding Oil Fired Boilers, Air source heat pumps, Biomass, Smart controls, Solar thermal & unvented hot water and the Installation, Service and Commissioning of the appliances. - Keep up to date with new in-house developments and attend internal training programmes as required. - Ensure all Professional Qualifications are kept up to date. Our Engineers cover the following disciplines, and specific training will be provided: - Oil boilers - Solar Thermal - Air Source Heat Pumps - Unvented cylinders - Biomass - Smart controls After successful completion of 2 – 4 months training you will work at least 20 Saturdays / annum either as overtime or in lieu of a weekday. Based on a 5-day working week. Benefits - 23 days annual leave which increases with length of service. - Group healthcare insurance. - Attractive pension scheme and life assurance.