• Guiding new teams through implementation, onboarding, and training to ensure a smooth start and foundational success. • Proactively managing user adoption, stakeholder alignment, and account health to promote long-term success, retention, and growth opportunities. • Collaborating with customers to identify critical business processes, map them to scalable solutions, and drive efficiency through ongoing refinement and performance insights. • Empowering customers to leverage emerging features and technologies, including AI and automation, to enhance productivity, streamline operations, and deliver real-world impact. • Monitoring seat utilization, adoption trends, and Champion/Stakeholder engagement. • Building and executing adoption plans and account reviews to maintain or improve health. • Identifying risks early and building recovery plans in partnership with the account team. • Delivering ongoing change management and enablement, ensuring customers continue to evolve and mature with the platform.

Role Description We're hiring a Technical Account Manager to own the client experience from first integration through ongoing scale. This role is the bridge between Bastion's product and the companies building on our infrastructure. - Ensure new clients get live quickly. - Keep existing clients informed and unblocked. - Allow product and engineering teams to focus on building rather than fielding one-off implementation questions. This role sits within the product team, reporting to Roland Mansilla, Head of Product. You'll work across nearly every function — product, engineering, compliance, and commercial — but your home base is product. - Technical extension of the product team. - SQL-savvy and comfortable with APIs. - Able to fix confusing documentation directly. - Capable of building lightweight automation with Bastion's internal tools. - Diagnose integration issues and communicate effectively with engineering teams. You take ownership of the technical onboarding and lifecycle experience, operating across two lanes: - Ensure new clients onboard with zero engineering effort per integration. - Keep existing clients informed, updated, and supported through API changes, doc updates, and evolving product capabilities. While we have a strong preference for the role to be based out of New York City, we are open to remote candidates across the United States. Work to Be Done We want to give you a directional look into the first 30, 90, and 180 days on the job. - First 30 days: Learn the product deeply, own your first client onboarding. - By 90 days: Own the full onboarding pipeline and client lifecycle communications. - By 180 days: Scale the client experience and shape the function. First 30 Days - Learn the product deeply through sandbox integration and live documentation review. - Shadow 2-3 active client onboardings to understand current handoff points. - Own your first non-enterprise client onboarding end-to-end. - Audit existing technical documentation and client-facing materials. - Map current-state ownership of every client touchpoint. Outcomes: - One client onboarded with you as the primary point of contact. - A clear, written map of client lifecycle touchpoints. - At least two documentation improvements shipped. By 90 Days - Run all non-enterprise client onboardings independently. - Build and own the proactive client communication system. - Partner with the compliance team to streamline the onboarding flow. - Support pre-sale technical evaluations alongside the commercial team. - Identify patterns in client integration issues and feed them back to product. Outcomes: - Onboarding time for new clients measurably shorter than the current baseline. - Product and engineering leaders are out of routine client onboarding conversations. - A proactive communication cadence is running. By 180 Days - Manage a growing portfolio of client relationships. - Build tooling and automation for onboarding and lifecycle management. - Help define the long-term shape of the TAM function. - Become the trusted representative of Bastion's technical capabilities. Outcomes: - A scalable onboarding and lifecycle system. - A functioning client support platform. - Clear recommendation on how the solutions function should evolve. Some Challenges You Might Tackle - Rolling out a breaking API change to active clients. - Redesigning the KYB onboarding flow. - Synthesizing client onboarding data into clear insights. - Building a lightweight internal dashboard for real-time visibility. - Translating technical integration requirements into product feature requests. - Diagnosing integration issues under tight deadlines. Equal Employment Opportunity Bastion provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Role Description We are looking for a Technical Account Manager to own and elevate Yuno's technical customer relationships across Latin America. This is a leadership position for someone who combines deep technical expertise with the ability to inspire a team, build trust with customers, and drive outcomes that matter. Your contribution will be: - Serve as the senior technical point of contact for strategic accounts, owning escalations and driving resolution on complex integration challenges. - Lead high-level discussions with customer leadership around technical strategy, product trade-offs, incident management, and risk mitigation. - Define and implement best practices for technical onboarding, integration delivery, and ongoing account health monitoring. - Build deep knowledge of each customer's business model, technical stack, and operational needs to proactively unlock value. - Partner with developers and senior engineers to provide strategic technical guidance and support solution design. - Collaborate with Product and Development teams to customize platform capabilities and feed customer insights into the roadmap. - Work cross-functionally with Sales, Partnerships, and Finance to support account retention and regional growth. - Monitor integration progress and ramp-up milestones across the team, ensuring consistent and high-quality delivery. - Champion the LATAM customer base internally, bringing regional intelligence into Yuno's strategic conversations. Qualifications - Fluency in English and Portuguese is a plus; Spanish is a plus. - 5+ years of experience in technical account management or integration engineering, preferably in fintech or payments. - Proven track record of leading or mentoring technical teams. - Strong understanding of RESTful APIs, SOAP, JSON, XML, and API management tools such as Postman, SoapUI, or Swagger. - Proficiency in web fundamentals: HTML, CSS, JavaScript, RESTful APIs, and modern frameworks. - Hands-on experience in at least one server-side language: Golang, Python, Node.js, or equivalent. - Familiarity with server and database technologies including Apache, Nginx, MySQL, Oracle, PostgreSQL, MongoDB, or similar. - Strong analytical, problem-solving, and project management skills. - Excellent organizational skills with the ability to manage multiple accounts, team priorities, and concurrent projects. - Clear and compelling communication with both technical and non-technical stakeholders at all seniority levels. - Experience with ticketing systems is a plus. Benefits - Competitive Compensation. - Remote Work – You can work from everywhere! - Home Office Bonus – A one-time allowance to help you create your ideal home office. - Work Equipment. - Stock Options. - Health Plan wherever you are. - Flexible Days Off.

Role Description We succeed when our customers succeed. As a Manager of the TAM team at AfterShip, your team is the go-to team for AfterShip’s Enterprise customers and some of the industry’s top DTC brands to ensure nothing is standing in the way of harnessing the full power of AfterShip’s solutions. - Your attention to detail focuses on the customer needs in order to drive rapid customer onboarding and success. - You will apply your passion for eCommerce and product expertise to ensure technical fit and seamless execution of our products. - This will ultimately improve renewals and overall success while helping to collect customer testimonials, stories, and feedback. - This is a high-impact position within the growing Professional Services team. Qualifications - 2+ years of experience directly managing TAMs or SEs. - Understanding of modern SaaS architecture (APIs, webhooks, SSO/SAML, databases, cloud infrastructure like AWS/GCP/Azure). - Ability to de-escalate heated customer situations and translate technical constraints into business language for executive stakeholders. - Excellent problem-solving and analytical skills. - Exceptional communication and presentation abilities. - Ability to manage a team and showcase leadership attributes. Coaching and mentorship plays an important role here. Requirements - Manage, mentor, and develop a team of 10+ TAMs, focusing on both technical skills (API troubleshooting and issue debugging) and soft skills (stakeholder management and proactive communication). - Conduct regular customer call reviews and case audits to ensure technical accuracy and proactive account management. - Own the onboarding and ramp-up of new TAMs, ensuring proficiency in AfterShip products within 90 days. - Track and improve TAM KPIs, aligning them with customer success outcomes (e.g., Time to Live, renewals). - Act as the “voice of the customer” to R&D, helping prioritize integrations and feature requests based on customer needs. - Align with Customer Success leadership to drive positive customer outcomes. - Partner with Support leadership to ensure effective handoffs, with TAMs focused on strategic, account-specific guidance rather than frontline support. Benefits - Great Place to Work Certified: Recognized for our inclusive, values-driven culture that celebrates diversity and collaboration. - Innovative & Inclusive Culture: Built on curiosity, creativity, and collaboration. - Ambitious Mission with Real Impact: Transforming eCommerce by making buying and selling easier for everyone. - Thrive & Grow: No ceiling to what you can achieve or learn here. - Flexible Work Setup: Remote-first team with hybrid-flexible options. - Competitive compensation. - Healthcare coverage offered from day 1. - Retirement plans including company match. - Unlimited PTO. - Annual learning & wellness benefit. - Monthly book perk. - Career progression & professional development. - In-office lunch and commuter benefits for those located in our hub locations.