Where healthcare connects. Now Hiring!
Manager, Digital User Experience
Location
United States
Posted
6 days ago
Salary
0
Seniority
Lead
Job Description
Manager, Digital User Experience
Availity
• Provide direction and leadership to the Digital User Experience team • Responsible for the delivery and operational stability of corporate endpoint platforms and applications • Champion process improvements and build relationships with key stakeholders • Solve business problems through digital transformation and implement new technologies • Participate in overall business planning and technology vision • Manage multiple projects within and across teams
Job Requirements
- Bachelor’s degree in information technology or equivalent work experience
- 7+ years management experience in Cloud Infrastructure, endpoint management, and platform management
- 5+ years of experience supporting end-user infrastructure or applications
- Solid knowledge of cloud-based systems (M365 and AWS)
- Proficient in Microsoft applications (Word, Excel, PowerPoint, Teams, OneNote, SharePoint, OneDrive, Outlook)
- Working knowledge of enterprise networking concepts (TCP/IP, DNS, DHCP, VPN, Wireless, QoS and cloud connectivity)
- Demonstrated ability to lead multiple projects in a fast-paced environment
- Excellent written, verbal and executive-level communication skills
- Ability to lead and persuade others in an environment with changing priorities
- Working knowledge of ITIL best practices and Continual Service Improvement (CSI)
- Experience with Service Management and Agile platforms, preferably ServiceNow and Atlassian
- Strong business acumen, managing KPIs, SLAs and metrics driven reporting
- Certifications: Microsoft 365 Administrator Expert, Azure Administrator Associate, Endpoint Administrator Associate, Teams Administrator Associate, Cybersecurity Architect Expert, ITIL 4 Foundation, CompTIA Network+ or CCNA
- Experience operating in regulated environments such as HITRUST and HIPAA
Benefits
- Competitive salary
- Bonus structure
- Generous HSA company contribution
- Healthcare
- Vision benefits
- Dental benefits
- 401k match program
- Unlimited PTO for salaried associates + 9 paid holidays
- Reimburse up to $250/year for gym memberships and wellness programs
- Education reimbursement
- Paid Parental Leave for both moms and dads
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