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Availity

Where healthcare connects. Now Hiring!

Manager, Digital User Experience

EcommerceEcommerceFull TimeRemoteLeadTeam 1,001-5,000Since 2000H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

6 days ago

Salary

0

Seniority

Lead

Bachelor Degree7 yrs expEnglishAWSAzureCloudCyber SecurityDNSServiceNowTCP/IP

Job Description

Manager, Digital User Experience

Availity

• Provide direction and leadership to the Digital User Experience team • Responsible for the delivery and operational stability of corporate endpoint platforms and applications • Champion process improvements and build relationships with key stakeholders • Solve business problems through digital transformation and implement new technologies • Participate in overall business planning and technology vision • Manage multiple projects within and across teams

Job Requirements

  • Bachelor’s degree in information technology or equivalent work experience
  • 7+ years management experience in Cloud Infrastructure, endpoint management, and platform management
  • 5+ years of experience supporting end-user infrastructure or applications
  • Solid knowledge of cloud-based systems (M365 and AWS)
  • Proficient in Microsoft applications (Word, Excel, PowerPoint, Teams, OneNote, SharePoint, OneDrive, Outlook)
  • Working knowledge of enterprise networking concepts (TCP/IP, DNS, DHCP, VPN, Wireless, QoS and cloud connectivity)
  • Demonstrated ability to lead multiple projects in a fast-paced environment
  • Excellent written, verbal and executive-level communication skills
  • Ability to lead and persuade others in an environment with changing priorities
  • Working knowledge of ITIL best practices and Continual Service Improvement (CSI)
  • Experience with Service Management and Agile platforms, preferably ServiceNow and Atlassian
  • Strong business acumen, managing KPIs, SLAs and metrics driven reporting
  • Certifications: Microsoft 365 Administrator Expert, Azure Administrator Associate, Endpoint Administrator Associate, Teams Administrator Associate, Cybersecurity Architect Expert, ITIL 4 Foundation, CompTIA Network+ or CCNA
  • Experience operating in regulated environments such as HITRUST and HIPAA

Benefits

  • Competitive salary
  • Bonus structure
  • Generous HSA company contribution
  • Healthcare
  • Vision benefits
  • Dental benefits
  • 401k match program
  • Unlimited PTO for salaried associates + 9 paid holidays
  • Reimburse up to $250/year for gym memberships and wellness programs
  • Education reimbursement
  • Paid Parental Leave for both moms and dads

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