Sidekick

• Take a wireframe + copy and turn it into a beautiful, high-converting landing page • Use your UX/UI sense and knowledge of what converts to build designs that make the customer's decision easier, not just lay out the copy as-is • Think for yourself. If a brief says "customer isn't sure this product works for their injury," you should know how to address that visually without being told exactly what to put where • Work in two steps: first build a mockup (using tools like Figma or Claude Design) and get it approved, then build it live in our landing page builder (Replo)

• Take a wireframe + copy and turn it into a beautiful, high-converting landing page • Use your UX/UI sense and knowledge of what converts to build designs that make the customer's decision easier, not just lay out the copy as-is • Think for yourself. If a brief says "customer isn't sure this product works for their injury," you should know how to address that visually without being told exactly what to put where • Work in two steps: first build a mockup (using tools like Figma or Claude Design) and get it approved, then build it live in our landing page builder (Replo)

• You'll work closely with our creative team to bring scripts to life • Create high-performing ads for Meta (mainly UGC-style)

Role Description At Sidekick, we help people recover faster from persistent injuries. Trusted by Olympic champions and everyday athletes, our products are featured in Men's Health and Running Magazine. With 94% of users finding relief, we aim to be the go-to injury relief brand. We'll hand you a brief with copy and a rough wireframe. Your job is to turn that into a design that's easy for the customer to process and actually gets them to buy — leaning on your UX/UI experience and your feel for what converts. - Take a wireframe + copy and turn it into a beautiful, high-converting landing page - Use your UX/UI sense and knowledge of what converts to build designs that make the customer's decision easier, not just lay out the copy as-is - Think for yourself. If a brief says "customer isn't sure this product works for their injury," you should know how to address that visually without being told exactly what to put where - Work in two steps: first build a mockup (using tools like Figma or Claude Design) and get it approved, then build it live in our landing page builder (Replo) Qualifications - 5+ years of Digital Design experience - 3+ years designing for ecommerce/DTC brands - Good eye for turning copy + wireframe into a design that converts - Understands customer psychology — design to eliminate doubts and hesitations - Attention to detail - Can build in Replo (or similar) and troubleshoot your own technical problems - CRO knowledge - Can think for yourself — e.g. take raw customer feedback from a survey and update the landing page to address doubts/hesitations, without being told exactly what to change Benefits - Competitive Compensation: $3,000–4,000 USD/month + performance bonus - Fully remote (work from home) - Big impact, fast — your work goes live within days and shows up directly in conversion numbers - Real ownership — you get the brief and the goal, then you decide how to solve it visually. - Small team, direct access — work straight with the CGO and Creative Director, with fast decisions and no layers To apply: Please apply via this link: https://sidekicktool.typeform.com/to/SUW5iZu2 Only applications via this link will be reviewed.

Role Description We're looking for a talented video editor to join our marketing team. You'll work closely with our creative team to bring scripts to life and create high-performing ads for Meta (mainly UGC-style). Qualifications - 3-4 years of experience in video editing with a strong portfolio showcasing social ads - Experience with UGC-style ad formats - Has created winning ads with high spend and strong ROAS - Strong in animation and motion graphics - Experience with Adobe Premiere Pro - Experience with Adobe After Effects - Experience editing ads for Meta - Experience collaborating with creative strategists - Availability during Eastern Time business hours - Bonus: Experience with Blender or other 3D animation tools Benefits - Competitive Compensation: $1,800–$2,300 USD monthly + performance bonus - Real performance data on your work — your edits run against actual ad spend, so you walk away with CTR, ROAS, and hook-rate data most in-house editors never get to point to - Fully remote - Flexible hours outside the required meeting overlap window Company Description At Sidekick, we help people recover faster from persistent injuries. Trusted by Olympic champions and everyday athletes, our products are featured in Men's Health and Running Magazine. With 94% of users finding relief, we aim to be the go-to injury relief brand.

• Monitor daily order flow across US, Canadian, and UK 3PLs; catch stuck orders and exceptions before they become customer issues. Liaise with 3PLs on damaged inbound units, fulfillment errors, returns, and special projects. • Coordinate inbound shipments and receiving; track containers, follow up on discrepancies, and keep inventory records clean. Maintain accurate inventory data, flag low-stock SKUs, and partner on reorder timing. • Improve SOPs, automate manual work, and pull operational reports (shipping SLAs, return rates) to surface anomalies. • Work tickets in Commslayer alongside the CS team: WISMOs, address changes, refunds, replacements, returns, warranty claims. • Offer the right solution (education, sizing, replacement part, alternative SKU) instead of defaulting to a refund. • Reconcile credit notes, invoice and process sales orders, and keep accounting and inventory systems clean. • Improve Commslayer automation: canned responses, macros, AI agent training, KB content, routing rules.

Role Description We’re hiring a Customer Service & Operations Assistant to be the connective tissue between our supply chain, our 3PL partners, and our customers. You’ll spend roughly 60 - 70% of your time in operations (order flow, 3PL coordination, inventory, process improvement) and 30 - 40% in the customer service queue, surfacing patterns back into operational fixes. We’re not looking for someone to just keep the lights on. We want someone who sees friction in a process and rebuilds it, kills the root cause of repeating CS tickets, and turns a return request into a saved sale when the opportunity is there. Qualifications - 3+ years in operations, logistics, fulfillment, or e-commerce coordination (DTC or 3PL a strong plus) - Hands-on Shopify or e-commerce platform experience (managing orders, products, inventory, basic store admin) - CS queue experience with a professional tone under pressure - Comfortable juggling an inbound container issue, a CS escalation, and an inventory reconciliation in the same hour - Reliable and self-directed in a remote environment - Genuine curiosity about our products: how they’re built and used - Comfort across Shopify, a help desk platform (Gorgias, Zendesk, Commslayer, Re:amaze), spreadsheets, and 3PL portals - Strong written communication and a bias toward documenting the work, not just doing it Requirements - Order flow & 3PL coordination: Monitor daily order flow across US, Canadian, and UK 3PLs; catch stuck orders and exceptions before they become customer issues. Liaise with 3PLs on damaged inbound units, fulfillment errors, returns, and special projects. - Inbound & inventory: Coordinate inbound shipments and receiving; track containers, follow up on discrepancies, and keep inventory records clean. Maintain accurate inventory data, flag low-stock SKUs, and partner on reorder timing. - Process improvement & reporting: Improve SOPs, automate manual work, and pull operational reports (shipping SLAs, return rates) to surface anomalies. - Customer service tickets: Work tickets in Commslayer alongside the CS team: WISMOs, address changes, refunds, replacements, returns, warranty claims. - Returns reduction: Offer the right solution (education, sizing, replacement part, alternative SKU) instead of defaulting to a refund. - Operations admin: Reconcile credit notes, invoice and process sales orders, and keep accounting and inventory systems clean. - Support automation: Improve Commslayer automation: canned responses, macros, AI agent training, KB content, routing rules. Benefits - Flexible, remote-first work environment - Competitive compensation ($1300 - $1600 USD/month) - Performance-based bonus pay

• Monitor daily order flow across US, Canadian, and UK 3PLs; catch stuck orders and exceptions before they become customer issues. Liaise with 3PLs on damaged inbound units, fulfillment errors, returns, and special projects. • Coordinate inbound shipments and receiving; track containers, follow up on discrepancies, and keep inventory records clean. Maintain accurate inventory data, flag low-stock SKUs, and partner on reorder timing. • Improve SOPs, automate manual work, and pull operational reports (shipping SLAs, return rates) to surface anomalies. • Work tickets in Commslayer alongside the CS team: WISMOs, address changes, refunds, replacements, returns, warranty claims. • Offer the right solution (education, sizing, replacement part, alternative SKU) instead of defaulting to a refund. • Reconcile credit notes, invoice and process sales orders, and keep accounting and inventory systems clean. • Improve Commslayer automation: canned responses, macros, AI agent training, KB content, routing rules.

Role Description We’re hiring an Operations Coordinator to be the connective tissue between our supply chain, our 3PL partners, and our customers. You’ll spend roughly 60 - 70% of your time in operations (order flow, 3PL coordination, inventory, process improvement) and 30 - 40% in the customer service queue, surfacing patterns back into operational fixes. We’re not looking for someone to keep the lights on. We want someone who sees friction in a process and rebuilds it, kills the root cause of repeating CS tickets, and turns a return request into a saved sale when the opportunity is there. Qualifications - 3+ years in operations, logistics, fulfillment, or e-commerce coordination (DTC or 3PL a strong plus) - Hands-on Shopify or e-commerce platform experience (managing orders, products, inventory, basic store admin) - CS queue experience with a professional tone under pressure - Comfortable juggling an inbound container issue, a CS escalation, and an inventory reconciliation in the same hour - Reliable and self-directed in a remote environment - Genuine curiosity about our products: how they’re built and used - Comfort across Shopify, a help desk platform (Gorgias, Zendesk, Commslayer, Re:amaze), spreadsheets, and 3PL portals - Strong written communication and a bias toward documenting the work, not just doing it Requirements - Order flow & 3PL coordination: Monitor daily order flow across US, Canadian, and UK 3PLs; catch stuck orders and exceptions before they become customer issues. Liaise with 3PLs on damaged inbound units, fulfillment errors, returns, and special projects. - Inbound & inventory: Coordinate inbound shipments and receiving; track containers, follow up on discrepancies, and keep inventory records clean. Maintain accurate inventory data, flag low-stock SKUs, and partner on reorder timing. - Process improvement & reporting: Improve SOPs, automate manual work, and pull operational reports (shipping SLAs, return rates) to surface anomalies. - Customer service tickets: Work tickets in Commslayer alongside the CS team: WISMOs, address changes, refunds, replacements, returns, warranty claims. - Returns reduction: Offer the right solution (education, sizing, replacement part, alternative SKU) instead of defaulting to a refund. - Operations admin: Reconcile credit notes, invoice and process sales orders, and keep accounting and inventory systems clean. - Support automation: Improve Commslayer automation: canned responses, macros, AI agent training, KB content, routing rules. Benefits - Sales instincts: saving returns and moving wholesale leads forward - Hands-on Amazon Seller Central experience - Automation tooling experience - Health, wellness, fitness, or recovery category background - Basic SQL or spreadsheet formulas beyond VLOOKUP - Real ownership at a growing DTC brand: small team, visible impact, no layers between you and decisions - Exposure to the full operational stack: supply chain, customs, fulfillment, automation, customer experience - Flexible, remote-first work environment - Competitive compensation - Performance-based bonus pay

• Take ownership of the entire React Native application development lifecycle, from concept to deployment and maintenance. • Architect, design, and implement efficient and scalable React Native application. • Write clean, maintainable, and well-documented code. • Own end-to-end QA on everything you ship, including the surrounding flows your changes touch • Monitor Sentry, triage and fix production crashes to keep the app stable • Own App Store and Play Store releases end-to-end (builds, submissions, certificates, handling rejections) • Take ownership of the backendless solution based on Supabase. • Work on the estimations and timesheets.