MarketSource logo
MarketSource

MarketSource and Salelytics is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email HR@MarketSource.com. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Posted Salary Range: USD $17.00 - USD $25.50 /Hr. Hiring locations: Florida, Georgia, Texas, Wisconsin. Posting Ends: 04/17/26 at 12p CST. Wage: $17/hr.

Senior Sales Associate

SalesSalesFull TimeRemoteSeniorTeam 5,001-10,000

Location

United States

Posted

16 days ago

Salary

$17 - $23 / hour

Seniority

Senior

No structured requirement data.

Job Description

Senior Sales Associate

MarketSource

Role Description Responsible for connecting with existing and potential customers while working hard to connect people to products and services they want; determine the customer’s needs and be able to recognize opportunities to make a sale; support the team with quality assurance; responsible for maintaining client product knowledge and developing assigned staff to achieve individual, company and client goals. Responsibilities - Connect with existing and potential customers while ensuring adherence to corporate and department policies and procedures. - Determine the customer’s needs and recognize opportunities to make a sale. - Maintain client product knowledge and develop assigned staff to achieve individual, company and client goals. - Work with supervisor to establish daily objectives and prioritize workload, ensuring deadlines are met. - Support the quality performance of assigned staff by providing accurate responses to questions during call processing. - Lead and participate in processing various incoming and outgoing sales focused phone calls for assigned clients and programs. - Establish a good working relationship with team members and department contacts. - Deliver sales presentations and overcome objections to sell products and services while working towards a sales quota and commission. Team Development - Maintain client product knowledge and develop assigned staff to achieve individual, company and client goals. - Review all training and product related material, ensuring accuracy. - Schedule training sessions and organize all required training materials. - Develop assigned staff product, process and procedure knowledge through initial and ongoing training. - Enhance assigned staff sales skills utilizing coaching techniques. - Improve assigned staff call processing skills to exceed client expectations. - Provide assigned staff with regular feedback on their individual performance and call quality. - Improve assigned staff morale by creating and maintaining a winning environment. Floor Assistance - Support the quality performance of assigned staff by providing accurate responses to questions during call processing. - Assist assigned staff with procedure questions and use of computer and telephone equipment. - Assist assigned staff with problem or irate callers to ensure client’s service requirements are met. - Notify supervisor of all equipment failures and data processing errors. General Associate Job Responsibilities - Exercise exceptional customer service skills in an effort to optimize each contact with the customer. - Ensure that calls are processed in strict adherence to established policies, procedures, and quality standards. - Assist in resolving routine program quality issues by identifying issues and researching in a timely manner. - Maintain required documentation in an accurate and timely manner. - Maintain strict confidentiality of information provided by customers. - Establish and maintain a professional relationship with internal/external customers. - Escalate to supervisor any situation outside the employee’s control that could adversely impact services. Related Duties as Assigned - The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities. - Job incumbents may be asked to perform other duties as required. - Reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined. Core Competencies - Problem Solving and Decision Making - Attention to Detail & Multi-Tasking - Planning & Organizing Work - Basic Computer Knowledge & Orientation Toward Technology - Basic and Applied Mathematical Skills - Willing to Learn - Communication Skills - Customer Service Orientation Qualifications - Must be 18 years or older. - High School Diploma or GED required. - Additional education may be required based on individual projects and/or locations. - Ability to pass standardized interview and score acceptably on job-related testing assessments. - Ability to work flexible schedules, which may include working at least one weekend day. - Ability to clearly communicate using a clear, distinct voice. - May need to be bilingual in English, Spanish, French, etc. Benefits - Medical, dental & vision. - 401(k)/Roth. - Insurance (Basic/Supplemental Life & AD&D). - Short and long-term disability. - Health & Dependent Care Spending Accounts (HSA & DCFSA). - Transportation benefits. - Employee Assistance Program. - Time Off/Leave (PTO, Vacation or Sick Leave). Additional Information MarketSource and Salelytics is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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