• Asistir en llamadas para clientes internos y externos. • Dirigir y controlar bridges internos para resolver incidentes de severidad 1 y 2. • Administrar Service Desk y gestionar escalaciones. • Crear y mantener documentación y procesos de IT. • Controlar métricas, reportes y oportunidades de mejora. • Apoyar en tareas administrativas relacionadas con Servicios IT.

• Supervisar y asegurar el procesamiento eficiente de incidentes críticos. • Asistir en llamadas y comunicaciones con clientes internos y externos. • Liderar y controlar bridges internos para resolver incidentes de severidad 1 y 2. • Gestionar escalamientos y administrar Service Desk. • Crear y actualizar documentación, reportes y métricas clave. • Identificar oportunidades de mejora y optimización en los equipos IT.

Title: Senior UX Developer (NIH Data Lakehouse Support) Job Description: Job ID Number RQ222192 Rockville, MD, US Category Information Technology Employment Type Full Time Business Unit GDIT Responsibilities for this Position Location: USA MD Rockville Full Part/Time: Full time Job Req: RQ222192 Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: NACLC (T3) Job Family: Software Engineering Job Qualifications: Skills: Design, User Experience (UX) Design, User Interface (UI) Design Certifications: None Experience: 5 + years of related experience US Citizenship Required: No Job Description: Senior UX Developer We are looking for a Senior UX Developer to support the NIH Data Lakehouse. This role sits at the intersection of human-centered design, data-intensive workflows, and front-end engineering. The ideal candidate will help make complex research and operational experiences clear, efficient, accessible, and trustworthy for a diverse set of NIH users. MEANINGFUL WORK AND PERSONAL IMPACT You will help shape the data lakehouse user experience end to end, from discovery and workflow mapping through design, implementation, and iteration. Working closely with product owners, engineers, data and platform stakeholders, and leadership, you will translate platform needs into intuitive interfaces that support data discovery, access, governance, and collaboration. What You'll Do UX/UI Design - Lead human-centered design efforts for lakehouse workflows, from discovery through delivery - Conduct user research, usability testing, and stakeholder interviews to inform design decisions for researchers, analysts, and platform administrators - Create wireframes, prototypes, journey maps, user flows, and interaction models for data search, filtering, access, and review experiences - Design interfaces that help users understand complex data, metadata, permissions, and status information with clarity and confidence - Advocate for accessibility, inclusivity, privacy-aware design, and Section 508 compliance Front-End Engineering - Build high-quality, scalable UI components and features that support lakehouse workflows and dashboards - Implement responsive, performant, and maintainable front-end architecture - Collaborate with engineers to ensure design fidelity, technical feasibility, and consistency across the platform - Integrate with GraphQL APIs, search services, and other backend systems that power data lakehouse use experiences - Contribute to design systems, component libraries, and front-end best practices for platform-wide reuse WHAT YOU'LL NEED TO SUCCEED - 5-8+ years of experience in UX design, front-end development, or a hybrid role - Strong portfolio demonstrating human-centered design thinking and shipped digital products or data platform experiences - Proficiency with modern front-end technologies, including: - React - Next.js - GraphQL / GQL - React component kits - TypeScript and component-based architecture - Experience conducting user research and translating insights into actionable design decisions - Experience creating prototypes in relevant design or product tools - Strong understanding of interaction design, information architecture, usability principles, and complex workflow design Preferred Qualifications - Experience supporting scientific, research, healthcare, or public-sector data platforms - Experience with design systems at an enterprise scale - Knowledge of performance optimization, SSR/ISR, and modern rendering strategies - Experience designing engagement mechanisms, gamification features, or incentive-based user experiences that encourage platform adoption, data stewardship, collaboration, training completion, and effective use of enterprise data platforms - Experience supporting Federal, HHS OpDiv, or NIH programs preferred - Section 508 experience GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. Growth: AI-powered career tool that identifies career steps and learning opportunities Support: An internal mobility team focused on helping you achieve your career goals Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off Flexibility: Full-flex work week to own your priorities at work and at home Community: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore a career in software development at GDIT and you'll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation. #GDITHealth #GDITFedHealthJobs The likely salary range for this position is $110,500 - $149,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Remote Work Location: USA MD Rockville Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. Our Identity Verification Process: As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes. About Our Work: We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans PI285457990

• Monitors and tracks operational projects across multiple business units to ensure timely completion and compliance with contractual requirements. • Conducts data analysis, auditing, and reporting to identify trends, maintain accuracy, and provide actionable insights for leadership and clients. • Collaborates with cross-functional teams and clients to research and resolve operational issues, implement process improvements, and support the development of standard operating procedures. • Maintains confidentiality of sensitive information, adheres to security policies, and demonstrates expertise across a variety of operational processes.