• Responsible for the installation and service of OEM medical devices which will include electrical, mechanical and software components. • Complete scheduled preventive maintenance, unplanned maintenance and perform any required equipment upgrades. • Establish and maintain a high level of customer satisfaction through service excellence. • Ensure accurate and timely completion of records of all installations and deinstallations, repairs and maintenance and of all regulatory compliance paperwork. • Train customers on basic operation and use of medical devices. • Manage inventory, keep accurate records, and return unused and failed parts promptly. • Perform PM’s on time, provide expeditious on-site response and minimize equipment downtime. • Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed. • Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner. • Promote service contract offerings and assist Sales in selling service agreements to customers within your assigned territory. • Provide on-call service coverage on a rotating basis, as needed.

• The Field Service Engineer represents Shellback Semiconductor Technology at customer semiconductor fabrication facilities across EMEA. • This role supports the installation, commissioning, troubleshooting, and upgrade of Shellback wet processing platforms, including PLC-controlled wafer processing systems and their integrated heater assemblies, DI water distribution modules, and safety interlock subsystems. • The position requires direct engagement with customer engineering and production teams to diagnose electrical, electronic, and control-related issues, restore equipment performance, and support stable wafer processing operations. • Travel across EMEA is required and may account for up to 70% of working time, including occasional weekend assignments. • International travel to Shellback headquarters may also be required for technical training and certification.

• Promote and position the full Telit Cinterion product portfolio within the assigned region. • Provide technical guidance during RFI/RFQ processes, ensuring accurate and timely input for customer proposals. • Deliver technical presentations, demonstrations, and pre-sales support to customers, distributors, and MNOs. • Conduct structured training sessions to enhance customer and distributor technical knowledge. • Enable customers to develop and validate new wireless applications, sharing expertise via test scripts, application notes, design guidance, and Developer Zone content. • Track and align key-customer use cases, requirements, milestones, and project progress. • Act as the technical interface between Telit Cinterion and customers/MNOs/distributors, ensuring clear communication and access to the appropriate support resources. • Maintain and manage direct-customer and distributor accounts, including the creation, documentation, and tracking of customer Change Requests. • Identify strong USPs and assist Sales teams with compelling competitive positioning and “selling against” arguments. • Perform hands-on troubleshooting - including log analysis, tracing, and on-site testing - to identify root causes. • Document issues clearly, propose solutions or workarounds, and escalate defects through structured internal processes when required.

• Conduct thorough and accurate diagnostics on complex equipment malfunctions. • Identify root causes of failures and develop effective repair strategies. • Perform intricate repairs and overhauls on heavy equipment. • Conduct preventative maintenance services, including inspections, fluid changes, filter replacements, and component adjustments. • Ensure all repairs and maintenance are performed to a high standard of quality and safety. • Accurately document all diagnostic findings, repairs performed, parts used, and labor hours in the shop's management system. • Interact with customers to explain repair procedures or findings in a clear and understandable manner.