Role Description We are looking for a QA Program Lead. Someone who has run testing across multiple workstreams for Testing, driving testing vectors of: - Manual - Automation - System Integration - End to End - Performance - Data Migration In addition to driving those efforts, this person needs to have been responsible for building testing strategies for a large organization, again, across multiple workstreams and applications that include: - Services layer (an example is an enterprise services platform) - Data, including relational, non-relational, and big data (ex., data warehouses and data lakes) - BI & Reporting - Front-end websites - Nice to have: point-of-sale systems The QA Program Lead provides leadership and direction to optimize software quality, supporting strategic business initiatives. The role collaborates with IT leadership and global business stakeholders in establishing overall strategy, methodology, and approach for software quality assurance (including automation) for new initiatives and projects, as well as continuous improvement of existing automation. This position leads a team of quality engineers and analysts, who in turn engage with IT, Product, and Business organizations performing complex project and production delivery related work. Collaborates with cross-functional teams, including 3rd party vendors and manages resources across multiple vendor suppliers to achieve desired objectives. Qualifications - 3+ years experience leading cross-functional software quality organization for functional (including Integrations with 3rd Party Apps) and non-functional (Automation, Performance) testing. - Minimum 5-10 years' software quality assurance experience. - Minimum 5-10 years' functional and back-end testing of e-commerce websites and backend applications, including order management systems. - Minimum 5-10 years' hands-on experience using industry standard software QA tools. - Strong knowledge of SDLC and Agile methodology as well as experience testing on an Agile team. - Excellent troubleshooting, analytical, and problem-solving skills. - Excellent test resource planning and test scheduling skills. - Ability to produce effective software test plans and test cases. - Solid understanding of build tools and software configuration management standards. - High level understanding of design/development methodologies and project management concepts. - Strong communication and leadership skills with ability to communicate with all levels of the organization from senior management down to staff level. - Strong work ethic, positive attitude, and excellent collaboration skills. - Proven track record working remotely on a distributed team. Requirements - Proven experience as a QA Program Lead who has run testing across multiple workstreams for Testing, driving testing vectors of: - Manual - Automation - System Integration - End to End - Performance - Data Migration - Demonstrated experience for building testing strategies for a large organization, again, across multiple workstreams and applications that include: - Services layer (an example is an enterprise services platform) - Data including relational, non-relational, and big data - ex) data warehouses/data lakes - BI & Reporting - Front-end websites - Nice to have: Point of Sale systems - Experience and/or working knowledge in a broad range of platforms, environments and tools, including, but not limited to, the following (or equivalent) technologies: - Experience in Manual and Automation testing - Experience creating test automation scripts. - Strong Javascript based Automation framework (candidates having JS based automation framework experience in Playwright, CypressIO and/or WebdriverIO will be given higher priority). - Strong Java based API framework - Strong API test experience using Postman - Basic knowledge of database concepts and SQL for creating test data. Benefits - Excellent communication skills - Degree in computer science or a related technical field.