• Monitors, triages, and manages incidents throughout their lifecycle – from detection to closure • Coordinates cross-functional teams to ensure timely resolution of high-priority or major incidents • Communicates incident status, impact, and resolution updates to stakeholders and management • Documents incident details, root causes, and corrective actions in the incident tracking system • Analyzes incident trends to identify recurring issues and opportunities for process improvement • Ensures compliance with Service Level Agreements (SLAs) and escalation protocols • Participates in post-incident reviews to recommend preventative measures and strengthen system resilience

• Place outbound calls using the Five9 dialer to schedule patient appointments for wellness visits, follow-ups, and other care needs. • Follow standardized scripts and workflows to guide patient conversations and ensure consistency in messaging. • Schedule appointments directly in the appropriate system or coordinate with the practice to complete bookings. • Handle inbound return calls and voicemails, assisting patients with scheduling or routing them to appropriate teams. • Document all call activity and outcomes in real time using Five9 and internal tracking tools. • Verify and update patient contact information during calls to maintain data accuracy. • Transfer or escalate calls requiring clinical input or coordination beyond the scope of the role. • Educate patients on available services and appointment types, answering basic questions to support engagement • Other duties as assigned

• Responsible for implementing company standards for store appearance and merchandise arrangement by working collaboratively with in-store personnel. • Assists new customers in initial store set up and optimal merchandise stocking techniques. • Evaluates current store stock level and replenishes inventory by placing actual orders or suggesting ordering quantities. • Responsible for removing damaged and outdated merchandise from shelves; returns process administered for qualified stores. • Actively involved in product relocation, store resets, and labeling for new and existing inventories. • Merchandises specific categories within a store environment using planogram implementation in conjunction with analytical store-specific data. • Serves as a front end consultant to customers when dealing with product placement and merchandising concepts. • Utilizes ABC reporting data to gauge product sales and ordering from DCs as well as generating tailored reports for store personnel on an as needed basis. • Prepares Store Layout & Design drawings using Visio software for qualified customers. • Records all store activities and observations into CRM. • Maintains ongoing collaborative efforts and communications with Community & Specialty Pharmacy, Health Systems, and Business Development Sales teams. • Attends District and Regional meetings, trainings, and tradeshows on an as needed basis. • Performs related duties as assigned.

• Drive sales in assigned territory to maximize approved business objectives • Engages with customers both face to face and virtually • Develops and implements effective business and territory call plans; effectively identifies and implements live/virtual engagement strategies with customers to maximize overall effectiveness and impact • Effectively builds rapport and relationships with customers in both live and virtual environments; uses judgment to maintain customer engagement by successfully utilizing existing and ever-changing digital tools effectively for successful customer engagement • Understands and leverages internal reports and analytics to assist with identifying, developing, and implementing strategic business opportunities • Compliantly leverages product and disease state knowledge using approved clinically oriented disease state information and patient resources, as applicable • Demonstrates market knowledge, uncovering barriers and drivers across all relevant business channels (Public Health, Private Market, Retail, etc.) • Collaborate effectively and compliantly with cross-functional colleagues, including Field Medical and Account Management, to address customer inquiries and advance Pfizer objectives • Completes all administrative expectations on time and compliantly (e.g., entering customer calls appropriately, submitting expenses, responding to all requests from sales leadership, managers and/or Pfizer internal partners)