C1

• Monitors, triages, and manages incidents throughout their lifecycle – from detection to closure • Coordinates cross-functional teams to ensure timely resolution of high-priority or major incidents • Communicates incident status, impact, and resolution updates to stakeholders and management • Documents incident details, root causes, and corrective actions in the incident tracking system • Analyzes incident trends to identify recurring issues and opportunities for process improvement • Ensures compliance with Service Level Agreements (SLAs) and escalation protocols • Participates in post-incident reviews to recommend preventative measures and strengthen system resilience

• Implements, reinforces, and optimizes standardized revenue and sales processes within the assigned segment or region • Ensures consistent definitions and usage of pipeline stages, forecast categories, commit criteria, and CRM hygiene standards • Conducts regular process and data inspections; partner with Sales leadership to address gaps, risks, or inconsistencies • Supports onboarding and enablement of sellers, sales leaders, and support teams on Revenue Operations processes and expectations • Facilitates the weekly forecasting cadence for the assigned segment or region, ensuring data integrity, structured deal inspection, and consistent methodology • Monitors pipeline health indicators including coverage, aging, push risk, conversion trends, and deal velocity • Prepares segment‑ or region‑specific forecast summaries, risk assessments, and insights for EVPs, RVPs, and leadership reviews • Provides data‑driven recommendations to improve forecast accuracy, confidence, and predictability • Maintains and distributes dashboards covering pipeline, bookings, forecast variance, productivity, and performance KPIs for the assigned segment or region • Analyzes trends across bookings, pipeline creation, conversion rates, and seller productivity • Drives adoption and effective use of CRM workflows and revenue systems across the assigned segment or region • Acts as the first escalation point for segment‑ or region‑level CRM, forecasting, and reporting issues • Serves as the primary Revenue Operations partner to segment or regional EVPs, RVPs, and Sales Directors • Partners with Finance, Services, Strategy, IT, Marketing, and other teams to resolve operational issues impacting revenue execution

• Owns the complete adoption lifecycle • Collaborates with Client sponsor to identify key stakeholders, super users, and change champions • Develops and maintains cross-functional relationships with Cisco and other internal crucial stakeholders • Conducts a series of adoption workshops to understand and document Client’s desired business outcomes, use cases, personas, and priorities • Executes and delivers insights on customer success metrics so you are constantly demonstrating value • Works with lines of business and key stakeholders to understand adoption barriers and impacted business processes while creating a mitigation and communication plan to achieve successful outcomes • Works cross-functionally with supporting teams such as Managed Services, PMO, and Service Delivery to drive continuous improvement and an excellent customer experience • Delivers Quarterly Success Reviews • Understand customer's objectives and how they translate to outcomes • Coordinates a Client communication plan and works with Change Champion(s) on delivery • Maintains ownership of all components of the Adoption Success Plan • Strives to continually drive faster “time to value” and improve overall experience for our customers • Participates actively in all team meetings, trainings, and workshops • Works with National Account Managers on cross-sell and up-sell opportunities • Provides Customer reports (monthly/quarterly) per the standard set forth by contract requirement

• Manage day-to-day IT operations for a remote workforce of approximately 40 users. • Provide Tier 1/Tier 2 user support for hardware, software, access, connectivity, Microsoft 365, Teams, SharePoint, OneDrive, email, endpoint, and account issues. • Manage the help desk/ticketing process, including intake, prioritization, resolution, documentation, escalation, and reporting. • Support onboarding and offboarding of employees, contractors, and consultants, including account creation, permissions, device provisioning, license assignment, data retention, and access removal. • Image, configure, ship, recover, and maintain company-issued laptops using secure and repeatable processes. • Maintain endpoint standards, including patching, encryption, antivirus/EDR, configuration baselines, local admin restrictions, vulnerability remediation, and inventory tracking. • Manage remote device administration using tools such as Microsoft Intune, Autopilot, Defender, Entra ID, and related endpoint management platforms. • Coordinate with external IT, cybersecurity, licensing, hardware, and compliance vendors as needed. • Administer Microsoft 365 GCC High, including user accounts, groups, licenses, permissions, Exchange Online, Teams, SharePoint, OneDrive, Entra ID, Conditional Access, MFA, and security policies. • Monitor and maintain cloud security configurations, including identity, access, device compliance, data loss prevention, audit logging, and retention policies. • Support secure collaboration with customers, subcontractors, consultants, parent-company users, and affiliated users where applicable. • Maintain administrative documentation, configuration records, change logs, and standard operating procedures. • Support the company's ISO/IEC 27001-certified information security management system, including policies, procedures, risk assessments, evidence collection, internal audits, corrective actions, management reviews, and continuous improvement activities. • Lead or materially support the company's effort to achieve and maintain CMMC Level 2 compliance. • Maintain documentation required for CMMC, including the System Security Plan, POA&M, asset inventory, policies, procedures, control evidence, access reviews, incident response records, training evidence, vulnerability management records, and configuration baselines. • Manage and enforce the company's BYOD policy. • Monitor user access, endpoint health, suspicious activity, and compliance posture. • Support incident response, including user account compromise, lost or stolen laptops, phishing events, malware alerts, unauthorized access, and data exposure incidents. • Maintain disaster recovery, backup, data retention, and business continuity procedures relevant to cloud systems and endpoints.

• Collaborates with Manager, Sales Support, Sales Directors, Account Executives & Solution Architects to determine strategic sales approaches • Establishes and maintains an ongoing rapport with existing and potential customers • Provides excellent Customer Service by responding to information requests, troubleshooting account issues or order management issues • Completes customer order management, including, working within the CRM system, preparing customer order for placement by providing an accurate package to colleagues utilizing the order checklist, corresponding with AE, Procurement, Project Management and the Customer throughout the sales cycle and delivery process • Maximizes deal profitability by leveraging OEM programs and promotions • Uses manufacturer tools to secure and maintain deal registration and/or special pricing • Ensures if AE is out of pocket, SSS can assist with sending out information to customer per AE request but keeping AE main point of contact with customer • Ensures order accuracy and orders are in line with ConvergeOne best practices; margin percentages, discounts and integrity using ConvergOne’s booking policy • Keeps well informed on industry changes, participates where possible in organizations directly involved with our prime markets, and continually works to improve sales knowledge • Keeps current on company policies, procedures, and objectives, clarifying them with Director when and if questions arise, and is always prepared to accurately discuss these policies to our customers

Role Description C1 is on a mission to redefine identity security — and we need top sales talent to help us get there. Join us, drive revenue, and make a real impact as we bring our solutions to enterprises across the globe! As Regional Director you will lead a team of high-performing Commercial and Mid-Enterprise AEs, driving new revenue, expanding customer relationships, and building repeatable sales motions as we scale. You’ll be responsible for hiring, coaching, and developing talent, partnering cross-functionally, and ensuring consistent execution across your region. What You’ll Do… - Own regional revenue performance across Commercial and Mid-Enterprise segments to achieve and exceed quarterly and annual targets. - Hire, develop, and coach a team of AEs to elevate selling skills, deal execution, customer engagement, and forecasting precision. - Run a disciplined operating cadence (1:1s, pipeline reviews, forecast calls, territory planning). - Drive repeatable sales excellence anchored in Command of the Message, MEDDICC, and value-based selling. - Partner cross-functionally with Marketing, SDR, Solutions Engineering, Product, and Customer Success to accelerate pipeline and deliver customer impact. - Shape territory & segmentation strategy to maximize opportunity coverage and rep productivity. - Improve deal velocity and conversion rates by removing blockers, coaching strategy, and proactively engaging in key customer conversations. - Maintain tight forecast accuracy through rigorous pipeline management and data hygiene. - Champion team culture grounded in accountability, collaboration, and continuous improvement. - Represent the voice of the field back to leadership, influencing product, pricing, enablement, and GTM strategy. Qualifications - 3–5+ years leading high-performing Commercial or Mid-Enterprise AE teams; 7–10+ years total in B2B SaaS sales. - Strong track record of exceeding team quotas and scaling revenue in a fast-growth environment. - Proven ability to develop and coach sellers through complex, multi-stakeholder deals. - Deep familiarity with value-based sales methodologies (Command of the Message, MEDDICC, or similar). - Experience partnering with Solutions Engineering and cross-functional teams to unblock deals and accelerate cycles. - Strong operating rigor: territory design, pipeline inspection, forecasting, and performance management. - Excellent communication, executive presence, and ability to influence internal and external stakeholders. - High-velocity, hands-on leadership style with a bias for action and accountability. Requirements - Regional revenue attainment (new + expansion). - Forecast accuracy and pipeline coverage. - AE productivity: quota attainment, activity hygiene, and deal progression. - Ramp success and performance outcomes for new hires. - Deal cycle time, win rates, and average deal size. - Team health: retention, engagement, and talent development. Benefits - Excited to help drive growth, build relationships, and make an impact? - Apply today and join C1’s high-performing sales team! Company Description ConductorOne, Inc. is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

Role Description C1 is on a mission to redefine identity security — and we need top sales talent to help us get there. Join us, drive revenue, and make a real impact as we bring our solutions to enterprises across the globe! - Own and orchestrate complex, multi-stakeholder enterprise sales cycles — from strategic account planning and executive alignment through evaluations, RFPs, negotiation, and close. - Develop tailored, high-impact value narratives that map ConductorOne’s platform to each customer’s security, identity, and IT transformation priorities. - Build and deepen executive-level relationships across business, security, and technical organizations to drive long-term partnership and expansion. - Lead rigorous account discovery and strategy, understanding each customer’s operating model, risk posture, and roadmap to position ConductorOne as an indispensable strategic partner. - Drive partner-led growth by co-selling with key VARs and strategic channel partners to expand reach, accelerate velocity, and influence large, complex opportunities. - Collaborate cross-functionally with Product, Marketing, Solutions Engineering, and Customer Success to shape deal strategy, advance evaluations, and ensure customer outcomes. - Represent ConductorOne’s Core Values in every interaction, showing leadership, clarity, and a customer-first mindset throughout the sales process. Qualifications - 5+ years selling into large enterprise (Fortune 1000 / Global 2000) - Consistently hit quota attainment (≥100%) for 2–3 consecutive years - Experience selling business SaaS platforms - Experience selling identity or security products - Own and influence complex, high-value enterprise deals ($1M+ ACV) across multiple business units - Partner with executive stakeholders to shape solution strategy - Navigate long, multi-quarter sales cycles (12-18+ months) with multiple decision-makers - Act as a thought leader, identifying strategic opportunities for the customer - Collaborate cross-functionally internally to drive adoption and expand enterprise footprint - Proven track record of winning large, transformational deals and driving account-level impact - Energized by landing new enterprise customers and shaping the future of our go-to-market motion - Enjoy collaborating with channel partners and know how to leverage VAR relationships to accelerate deals and expand territory reach Company Description ConductorOne, Inc. is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

• Develop and execute a comprehensive strategy for the Cisco alliance, aligning with organizational goals of C1, while maximizing growth opportunities. • Treat the Cisco alliance as a business, owning the vision, goals, and performance metrics while ensuring collaboration alignment across all teams. • Foster and maintain strong executive relationships with Cisco’s VP leadership, ensuring alignment on mutual priorities and initiatives align with C1 and vice versa. • Lead and empower cross-functional teams to execute alliance strategies, leveraging C1 internal resources and managing competing priorities effectively. • Oversee Cisco's EA (Enterprise Agreements) and LCM (Lifecycle Management) initiatives, ensuring robust execution and measurable results with the C1 LCM teams accordingly. • Identify and capitalize on joint opportunities to expand market presence, drive revenue, and increase the value of the partnership by collaborating with C1 capabilities, marketing and sales teams. • Establish scalable processes, reporting frameworks, and operational best practices to manage the alliance efficiently.

• Develops and advises on enterprise architecture models • Aligns technology initiatives with business objectives/experiences • Advises on technology trends and innovations • Validates solution discovery requirements and aligns them to customer outcomes/experience • Presents C1’s entire portfolio and C1 (ConvergeOne) “Human Experience” story • Collaborates closely with key customers and maintains key technical relationships with customers • Collaborates closely with Account Executives, forming synergistic partnerships that ensures a unified approach to customer needs, from solution crafting to account management • Leads technical teams (Design Engineers, Solution Architects, Chief Advisors, Delivery Engineers, Project Managers and Managed Services engineers) • Oversees and responsible for the whole sales cycle, serving deals from discovery through project execution and supporting adoption in partnership with Services, PM and Lifecycle teams • Acts as the main orchestrator behind any major deal, ensuring that all elements of the deal from initial customer requirements to final implementation plans are seamlessly integrated • Interacts directly with key customers, virtually and preferably in-person, to build relationships, lead projects (pre-Sales, Post-sales, and Managed Services) and ensure C1 success • Maintains ongoing engagement with customers who consume managed services, ensuring that their evolving needs are consistently met and that our solution continues to align with their long-term objectives • Remains connected to assigned customers, including between projects

C1 is the first AI-native identity security platform that protects every identity: human, non-human, and AI. With powerful automation, platform-level AI, and out-of-the-box connectors, it centralizes access visibility, enforces fine-grained controls, enables just-in-time access, and automates user access reviews across all apps. It’s easy to use, quick to deploy, and trusted by enterprises like DigitalOcean, Instacart, Ramp, and Zscaler. Position Overview: C1 is expanding our channel team and seeking an experienced Channel Account Manager to drive strategic partner relationships and onboard key Value-Added Resellers (VARs) within the West region. This role will play a pivotal part in accelerating pipeline growth through partner-led activities and expanding our presence across the identity ecosystem. The ideal candidate has strong, existing relationships with strategic VARs in the West, a deep understanding of partner sales motions, and a proven ability to exceed KPIs and revenue targets. While not a technical role, familiarity with identity and access management (IAM) solutions and established connections with identity-focused partner contacts are essential. Key Responsibilities: - Own and manage relationships with key VAR partners in the West region to drive mutual success and revenue growth - Enable and support partners in effectively positioning and selling C1’s solutions - Drive partner-led demand generation initiatives and pipeline acceleration programs - Evangelize C1 across partner sales, technical, and identity teams to expand mindshare and influence - Work closely with internal teams (Sales, Marketing, Product) to align partner strategy with company goals - Collaborate with the Field and Partner Marketing function to execute co-branded marketing initiatives that generate leads and upsell opportunities - Track, measure, and report on partner performance, pipeline contribution, and ROI Qualifications: - 3+ years of experience in channel account management or partner sales within cybersecurity, SaaS, or identity-related industries - Strong relationships with top-tier VARs in the West U.S. - Familiarity with partner ecosystems and co-selling models - Proven track record of achieving and exceeding sales targets and KPIs - Working knowledge of identity and access management (IAM) solutions preferred - Excellent communication, interpersonal, and organizational skills - Self-starter with the ability to work independently and collaboratively in a fast-paced environment What We Offer: - Competitive compensation and equity package - Health, dental, and vision insurance Flexible time off and remote-first culture - Opportunity to make a meaningful impact at a fast-growing startup ConductorOne, Inc. is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.