Role Description The incumbent serves as the Administrative Officer (AO) for the VISN 4 Nurse Clinical Triage Contact Center (RN CCC) and Pharmacy Clinical Contact Center (CCC), supporting virtual care services delivered by triage nurses, pharmacy technicians, and pharmacists. The role provides administrative oversight, coordination, and integration of services within the Clinical Contact Center Modernization initiative and the VISN 4 Clinical Resource Hub. Responsibilities - Plays a critical role in meeting or exceeding performance expectations related to access, patient flow, and timely, efficient, and cost-effective processes throughout the VISN 4 CCC's and local medical centers. Administrative Management - Utilizes a broad knowledge of VA manuals, public laws, and VA regulations as applicable to assigned projects. - Attends committee meetings concerning staff, training, budget, etc. - Oversees/coordinated the personnel management program and initiatives for their respective service. - Serves as the service POC for Human Resource related issues and acts as a liaison in matters pertaining to staffing and employee/labor relations. - Assists in the development of performance pay criteria. - Assists in the development and coordination of employee schedules and ensures timecards reflect authorized schedules. - Provides guidance on routine aspects of tasks to support established quality and productivity programs. - Participates in developing short and long-range goals and provides guidance for the organization's quality assurance plan. - Collects data and analyzes, extracts, summarizes, and identifies significant trends and issues. - Forecasts and estimates program requirements and prepares programmatic reports, justifications, charts, graphs, statistical and narrative data for CCC leadership and stakeholders. Budget/Financial Management - Involved in all aspects of financial management, including budget formulation, justification, assessment, execution, and reporting. - Orders supplies and equipment for respective areas. - Possesses a working knowledge of all system programs related to resources, manpower, equipment, workload statistics, space utilization, etc. - Prepares initial and ongoing justifications, determines the need for budget reprogramming, and initiates necessary actions accordingly. - Monitors expenditures monthly; analyzes, correlates, and verifies information. - Ensures funds are properly allocated, expended accurately, and that invoices are monitored for prompt payment. Other Duties - Serves as an alternate ADPAC for the RN and Pharmacy CCC's and assists the organization's ADPAC with troubleshooting staff concerns with technology and equipment. - Acts as a superuser and assists in conducting in-service training to the CCC staff and other identified trainees. - May act as the Contracting Officer's Representative (COR) for contracts associated with the VISN 4 CCC. - Monitors contractor quality and performance, reviews and certifies invoices for payment, monitors funds, and reports problems to the Contracting Officer. - Responsible for formal training every two years. - Prepares contract specifications for required beneficiary travel and equipment maintenance. - Coordinates the administrative aspects of office relocations, office construction, and other facility improvements. - Performs property management tasks. Work Schedule - Monday - Friday 7:00am - 3:30pm EST Telework - Not applicable, this is a remote position. Remote - This position is eligible for remote work and will be discussed during the interview process. Qualifications - To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/14/2026. - Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. - Specialized Experience: One year of specialized experience equivalent to at least the next lower grade GS-7. - Education: A Master's or equivalent graduate degree, OR 2 full years of progressively higher-level graduate education leading to such a degree, OR an LL.B. or J.D. in a related field. - Combination: A combination of specialized experience and education beyond graduate education directly related to the work of the Administrative Officer position. Requirements - Applicants must submit a transcript if basing qualifications on education. - Only education or degrees recognized by the U.S. Department of Education from accredited institutions may be used to qualify for Federal employment. - If using foreign education, a Certificate of Foreign Equivalency must be submitted with the transcript. Benefits - Relocation/Recruitment Incentives: Not Authorized - Critical Skills Incentive (CSI): Not Approved - Permanent Change of Station (PCS): Not Authorized

Role Description As a NexRep Resource Specialist, you will be the primary contact for independent marketplace contractors who perform customer and sales services for NexRep clients. Responsibilities include: - Providing real-time help while contractors provide service - Hosting one-on-one sessions with contractors to increase performance and knowledge of the client’s account - Reviewing performance data and providing recommendations to the Operations Manager to meet client goals - Keeping all client resources up to date - Communicating changes from the client to contractors - Hosting group sessions with contractors - Sending and replying to messages from contractors - Reviewing customer satisfaction data to identify trends for NexRep’s clients - Providing detailed scoring information to independent contractors Qualifications - Proficiency in Microsoft Office 365, including strong Excel skills - Ability to collaborate effectively with other team members - Ability to provide constructive feedback to agents - Attention to detail - Strong decision-making skills - Ability to work independently Requirements Hours/Travel: - Daytime, Evening, and Overnight positions available - Weekend and holiday hours may be required to meet client’s needs - Travel to the NexRep client’s location for business meetings may be required from time to time - NexRep will reimburse for travel expenses incurred Company Description NexRep provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

• Coordinate all deployment activities, communications, and planning efforts directly with FAA and Leidos personnel. • Provide daily project status updates, including in-briefs/out-briefs, schedule status, material deliveries, subcontractor activities, and deployment progress. • Assist FAA Technical Operations (TO) personnel with deployment and certification of the ERAM Technical Refresh system following installation activities. • Maintain an on-site electronic deployment schedule for each ERAM location from General Acceptance (GA) through completion of contractor maintenance responsibilities. • Perform software installations, firmware upgrades, and other system maintenance activities. • Perform on-site maintenance in accordance with approved technical manuals and procedures. • Assist TO personnel with periodic maintenance and system certification following hardware maintenance activities. • Assist TO personnel with equipment relocation and certification following hardware relocation activities. • Provide technical expertise to local TO personnel during ERAM system maintenance activities, including system monitoring, troubleshooting, and replacement of failed Line Replaceable Units (LRUs). • Assist with site spare equipment administration. • Maintain technical documentation, system data files, maintenance logs, and performance records. • Collaborate effectively across engineering, logistics, subcontractors, and FAA stakeholders to ensure successful site activation and customer satisfaction.

• Monitors, triages, and manages incidents throughout their lifecycle – from detection to closure • Coordinates cross-functional teams to ensure timely resolution of high-priority or major incidents • Communicates incident status, impact, and resolution updates to stakeholders and management • Documents incident details, root causes, and corrective actions in the incident tracking system • Analyzes incident trends to identify recurring issues and opportunities for process improvement • Ensures compliance with Service Level Agreements (SLAs) and escalation protocols • Participates in post-incident reviews to recommend preventative measures and strengthen system resilience