• Coordinate all deployment activities, communications, and planning efforts directly with FAA and Leidos personnel. • Provide daily project status updates, including in-briefs/out-briefs, schedule status, material deliveries, subcontractor activities, and deployment progress. • Assist FAA Technical Operations (TO) personnel with deployment and certification of the ERAM Technical Refresh system following installation activities. • Maintain an on-site electronic deployment schedule for each ERAM location from General Acceptance (GA) through completion of contractor maintenance responsibilities. • Perform software installations, firmware upgrades, and other system maintenance activities. • Perform on-site maintenance in accordance with approved technical manuals and procedures. • Assist TO personnel with periodic maintenance and system certification following hardware maintenance activities. • Assist TO personnel with equipment relocation and certification following hardware relocation activities. • Provide technical expertise to local TO personnel during ERAM system maintenance activities, including system monitoring, troubleshooting, and replacement of failed Line Replaceable Units (LRUs). • Assist with site spare equipment administration. • Maintain technical documentation, system data files, maintenance logs, and performance records. • Collaborate effectively across engineering, logistics, subcontractors, and FAA stakeholders to ensure successful site activation and customer satisfaction.

• Monitors, triages, and manages incidents throughout their lifecycle – from detection to closure • Coordinates cross-functional teams to ensure timely resolution of high-priority or major incidents • Communicates incident status, impact, and resolution updates to stakeholders and management • Documents incident details, root causes, and corrective actions in the incident tracking system • Analyzes incident trends to identify recurring issues and opportunities for process improvement • Ensures compliance with Service Level Agreements (SLAs) and escalation protocols • Participates in post-incident reviews to recommend preventative measures and strengthen system resilience

• Place outbound calls using the Five9 dialer to schedule patient appointments for wellness visits, follow-ups, and other care needs. • Follow standardized scripts and workflows to guide patient conversations and ensure consistency in messaging. • Schedule appointments directly in the appropriate system or coordinate with the practice to complete bookings. • Handle inbound return calls and voicemails, assisting patients with scheduling or routing them to appropriate teams. • Document all call activity and outcomes in real time using Five9 and internal tracking tools. • Verify and update patient contact information during calls to maintain data accuracy. • Transfer or escalate calls requiring clinical input or coordination beyond the scope of the role. • Educate patients on available services and appointment types, answering basic questions to support engagement • Other duties as assigned

• Responsible for implementing company standards for store appearance and merchandise arrangement by working collaboratively with in-store personnel. • Assists new customers in initial store set up and optimal merchandise stocking techniques. • Evaluates current store stock level and replenishes inventory by placing actual orders or suggesting ordering quantities. • Responsible for removing damaged and outdated merchandise from shelves; returns process administered for qualified stores. • Actively involved in product relocation, store resets, and labeling for new and existing inventories. • Merchandises specific categories within a store environment using planogram implementation in conjunction with analytical store-specific data. • Serves as a front end consultant to customers when dealing with product placement and merchandising concepts. • Utilizes ABC reporting data to gauge product sales and ordering from DCs as well as generating tailored reports for store personnel on an as needed basis. • Prepares Store Layout & Design drawings using Visio software for qualified customers. • Records all store activities and observations into CRM. • Maintains ongoing collaborative efforts and communications with Community & Specialty Pharmacy, Health Systems, and Business Development Sales teams. • Attends District and Regional meetings, trainings, and tradeshows on an as needed basis. • Performs related duties as assigned.