Role Description As an API Optimization Manager, you will play a pivotal role in ensuring the seamless integration and optimal performance of our API solutions for our partners. The ideal candidate will possess strong analytical skills, technical expertise, and the ability to foster strong relationships with both internal teams and external clients. This is a remote vacancy open to candidates residing in Brazil. What You’ll Do: - Continuous Monitoring and Improvement: - Continuously monitor commercial and technical metrics for our partners to ensure constant improvements; - Track and analyze key performance indicators (KPIs) such as Bans, Search & Booking Timeouts, Mapping Assessment, and Error Rates; - Detailed Analysis and Insights: - Conduct detailed analysis of metrics to identify areas requiring improvement; - Formulate conclusive insights and actionable recommendations to enhance performance and efficiency; - Internal Reporting and Coordination: - Report identified issues to relevant internal teams (Product, API Support, Pricing, etc.) to ensure timely resolution; - Maintain clear and effective communication channels to facilitate prompt issue resolution; - Feature Development and Scaling: - Foster the development of new features in the market; - Scale new features for quick implementation by clients, ensuring they derive maximum benefit from our solutions; - Collaboration with Commercial Teams: - Work closely with the commercial teams to ensure client KPIs are met; - Provide strategic recommendations to improve the performance of top clients; - Technical Gap Analysis and Resolution: - Identify technical gaps in a client's integration; - Collaborate with clients to resolve integration issues and enhance their API usage experience; - Spend approximately 40% of your working time on business trips, including meetings with clients, industry events, and other business-related events. Qualifications - Minimum of 3 years of successful experience in the travel industry, overseeing the end-to-end process of API optimization. - Experience managing RESTful and/or SOAP APIs. - Strong understanding of JSON, XML, and API testing tools such as Postman. - Experience with travel technology integrations, including GDS, NDC, CRS, PMS, Channel Managers, and OTA connectivity. - Familiarity with monitoring and observability platforms such as Datadog, Grafana, New Relic, or Kibana. - Strong analytical and data-driven decision-making skills. - Experience managing technical vendor relationships and cross-functional projects. - Knowledge of Agile methodologies (Scrum, Kanban). - Fluent in English, Spanish or Portuguese is desired; other languages are a plus. - Up to 40% of travel time may be required. - Used to data-driven decision-making, metrics-driven and good with numbers. - Proactive, ambitious, motivated, action-oriented, results-focused, with an appetite for innovative technology. - Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence. Benefits - Flexible schedules and opportunity to work remotely. - Ambitious and supportive team who love what they do, appreciate each other, and grow together. - Internal programs for adaptation and training, development of soft skills, and leadership abilities. - Partial compensation for participating in external training and conferences. - Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world. - Corporate prices on hotels and travel services. - MyTime Day Off - an extra non-working day without loss of compensation.

• Support HCP offices in acquiring appropriate access to Regeneron products for patients • Ensure efficient access, effective pull-through, and understanding of access services and program support as it relates to the Regeneron Alliance product portfolio • Drive and support the company and divisional reimbursement strategy for Regeneron products within various payer segments • Work cross-functionally and collaboratively with Regeneron and Alliance sales organizations to act as a process and payer subject matter expert • Build and execute a Strategic tactical plan for the execution of Alliance products access and reimbursement initiatives • Provide appropriate process, payer and specialty pharmacy support services/activities to educate physician offices regarding coverage of alliance products • Establish and maintain knowledge on the local and national payer landscape • Establish relationships within targeted healthcare provider offices to assist healthcare professionals in resolving payer coverage issues

• Managing the acquisition, improvement, and disposition of properties within the organization's portfolio • Focus on strategic planning, project and transaction planning and delivery, and customer management • Implement and monitor comprehensive property transaction management plans • Provide reports and recommendations of current or new office locations • Facilitate planning, organizing, staffing and controlling of regional projects • Monitor project budgets, scope and schedules • Manage vendors in support of projects • Point of contact for RH and vendor personnel for regional real estate transactions • Audit contractual compliance, solicit feedback from users and communicate back to vendors • Work with local management to identify location needs

Role Description The Market Operations Manager (P4) is an individual contributor responsible for supporting the execution of market priorities across assigned markets within a client relationship. Working under the direction of Market Operations Directors and Senior Directors, this role develops foundational market operations knowledge, maintains accurate market information, coordinates cross-functional follow-up, and ensures workstreams stay on track. The ideal candidate is detail-oriented, highly organized, and eager to build expertise in market performance, client operations, and stakeholder coordination. Primary Responsibilities - Market Operations Support: - Develop working knowledge of assigned markets, client priorities, operational workflows, and key stakeholders. - Maintain accurate market information, track action items, prepare materials, and identify basic operational needs or gaps. - Performance Tracking: - Maintain accurate inputs and track assigned metrics, action items, and reporting needs. - Identify basic trends, gaps, or data questions and prepare clear updates for internal stakeholders. - Execution and Follow-Through: - Manage assigned tasks, meeting follow-ups, documentation, and project details with accuracy and timeliness. - Keep stakeholders informed, track open items, follow through on commitments, and escalate delays or barriers early to Directors/Senior Directors. - Cross-Functional Coordination: - Work effectively with Growth, Clinical Operations, Data/Analytics, Finance, and other partners to gather information, coordinate next steps, and support market needs. - Communication and Stakeholder Support: - Prepare clear updates, meeting notes, and follow-up communications. - Demonstrate responsiveness, professionalism, and sound judgment when interacting with internal partners and selected client/market contacts. - Process Improvement: - Identify recurring process gaps, handoff issues, or inefficiencies in assigned work. - Suggest practical improvements, support documentation of updated workflows, and help maintain accurate information in CRM or market tracking tools. - Client Relationship Support: - Support relationship management through preparation, follow-up, responsiveness, and accurate information sharing. - Build credibility with internal partners and selected client/market contacts. - Market and Client Strategy Execution: - Understand market priorities and support execution of plans created by Directors/Senior Directors. - Help translate strategy into tasks, timelines, and stakeholder follow-up. - Risk Identification and Escalation: - Identify potential issues early, gather relevant context, and escalate appropriately. - Communicate risks clearly, track follow-up, and support resolution by ensuring the right information reaches the right stakeholders. - Insights Capture: - Capture market feedback, client questions, operational pain points, and emerging themes. - Share insights with appropriate internal partners to support continuous improvement. - Other duties as assigned Qualifications - 5 - 7 years of experience in market operations, client operations, account management, healthcare operations, or a related field. - Demonstrated ability to manage multiple workstreams, track deliverables, and follow through on commitments in a fast-paced environment. - Strong organizational skills with high attention to detail and accuracy. - Experience working cross-functionally with internal stakeholders across multiple teams or functions. - Clear written and verbal communication skills; ability to prepare meeting notes, status updates, and follow-up communications for internal audiences. - Familiarity with CRM tools, project tracking software, or operational workflows preferred. - Experience in healthcare, managed care, or a value-based care setting is a plus. - Ability and willingness to travel up to 10% as needed for onsite meetings, team collaboration, and company events. Skills - Market operations and client coordination - Performance tracking and data fluency - Cross-functional collaboration and stakeholder communication - Organized project and task management - Process documentation and continuous improvement - CRM and operational tooling (e.g., Salesforce, project management platforms) - Written and verbal communication - Risk identification and escalation judgment Benefits - Meaningful Work: We are dedicated to our mission and deeply value our patients and each other. Each day offers the opportunity to make a positive impact. - Work Environment: We operate as a remote-first company with options for a hybrid work model in Nashville. - Time Off: Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and recharge. - Family First: We offer paid parental leave and support a healthy work-life balance, encouraging flexibility and autonomy. We love talking about our family and pets! - Comprehensive Benefits: From Day 1, employees enjoy medical, dental, vision, life, and disability insurance, wellness resources, and an employer HSA contribution. - Fair Compensation: We are committed to equitable pay for all team members and support your future goals with a 401k plan that includes employer matching. - Community: We foster an inclusive environment where you can rely on your teammates, share honest feedback, and feel comfortable being your authentic self at work each day.