Title: Helene Restoration Division Habitat Management Supervisor Job Classification Title Conservation Biologist Supervisor (NS) Position Number Description of Work Two positions: - Helene Restoration Division Habitat Management Supervisor - Nantahala* - Helene Restoration Division Habitat Management Supervisor - Pisgah* The Wildlife Resources Commission (WRC) is charged by General Statute 113-132 with the management, regulation, protection, and conservation of wildlife resources and inland fisheries in North Carolina. In the wake of Hurricane Helene, western North Carolina's forests, watersheds, and wildlife habitats sustained significant ecological damage. In response, NCWRC has established a 10-year time-limited division to lead a comprehensive, multi-year effort focused on ecological stabilization, species recovery, and long-term resilience. This division is responsible for the implementation of ecological restoration and infrastructure recovery across aquatic species, terrestrial species, habitat, genetics, infrastructure, and invasive species programs in close coordination with the U.S. Forest Service (USFS) and other partners. - Helene Restoration Division Habitat Management Supervisor - Nantahala* The Habitat Management Supervisor is an administrative and supervisory position responsible for supervising three habitat management teams in the NANTAHALA zone. The position is administratively responsible for 12 permanent, full-time employees, including the direct supervision of three Wildlife Conservation Technician II and nine Wildlife Conservation Technician I positions that make up the Habitat Management teams in the Nantahala zone. The position is administratively responsible for development of annual employee work plans meeting job performance review requirements, approving activity reports, approval of routine purchasing, maintaining inventory, and tracking expenditures of staff. - Helene Restoration Division Habitat Management Supervisor - Pisgah* The Habitat Management Supervisor is an administrative and supervisory position responsible for supervising three habitat management teams in the PISGAH zone. The position is administratively responsible for 12 permanent, full-time employees, including the direct supervision of three Wildlife Conservation Technician II and nine Wildlife Conservation Technician I positions that make up the Habitat Management teams in the Pisgah zone. The position is administratively responsible for development of annual employee work plans meeting job performance review requirements, approving activity reports, approval of routine purchasing, maintaining inventory, and tracking expenditures of staff. Knowledge Skills and Abilities/Management Preferences This position will be located in the Mountain Region and will be HOME BASED. This is TIME LIMITED position that ends September 2035. Recruitment Range: $70,478 - $106,020 MANAGEMENT PREFERENCES: - Experience supervising field teams to ensure projects are completed safely, on time, and within budget. - Experience coordinating work across work groups and with partners to meet recovery and conservation goals. - Knowledge of habitat restoration, habitat management, and infrastructure construction practices sufficient to review and evaluate project plans and field work. - Experience identifying challenges, conflict resolution, tracking resources, managing budgets, and project/resource adjustments to keep work aligned with recovery objectives. - Experience with ArcGIS. Minimum Education and Experience Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor's degree in wildlife or fisheries management, fisheries science, zoology, or a biological science, or a closely related curriculum from an appropriately accredited institution and four years of related experience; or an equivalent combination of education and experience.

• Lead and develop the Implementation team through mentoring, feedback, 1:1 meetings, and performance evaluations, focusing on improving team performance; • Design and structure onboarding processes for new clients, focusing on value delivery and guiding clients on optimal use of the solutions they purchased; • Promote onboarding processes that emphasize value delivery, ensure clients achieve their objectives, and provide a positive experience using the product and any professional services purchased; • Ensure a seamless handoff between Sales and Customer Success; • Act as a liaison with other teams (Customer Experience, Sales, Finance, Support) to resolve issues and ensure necessary alignments.

• Responsible for daily task allocation of all administrative tasks such as but not limited to; failed payments, chasing payment, refunds, ACH • Ensuring these are completed in an accurate, timely manner and that the team are well trained to execute with confidence. • Assisting with continual development of existing staff through PDPs and quality monitoring • Track performance & productivity of the team using systems and reporting metrics available to you (Salesforce/Akixi) • Using this information to then support, coach and develop. • Support management with probationary periods, absence, timekeeping, break schedules and holidays in line with People Team policies. • Be fully proficient and a subject matter expert with regards to all membership types and pricing structure/strategy globally. Ensuring team are equipped with most recent information. • Proactively seek, review and assess customer feedback across all channels. • To review and evaluate the operational procedures/manuals including onboarding documentation on a regular basis to instigate any necessary changes to improve operations. • Be an expert in complaint management, by proactively taking charge of any difficult situations in relation to member complaints, ensuring each situation is resolved efficiently, effectively and creatively. Continually leading by example by delivering service excellence at all times. • Take the lead on PWK/VIP member/customer contact • Responsible for daily case management- checking contact levels, maintaining our agreed SLA, triaging and taking ownership and being first point on contact for escalations. • Managing SLA on the phones ensuring adequate shift cover for all opening times. Fully accountable for SVC %.

Role Description Supervises and coordinates the staff and daily operations in the assigned unit. Mentors and develops skills of direct reports. Participates in evaluation and implementing quality controls and performance improvement activities. - Promotes Revenue Cycle department goals by selecting, motivating, and training capable team members. - Leads the activities of assigned Revenue Cycle team members by communicating and providing guidance toward achieving department objectives. - Supervises, hires, trains, disciplines, and evaluates staff; ensures performance appraisals are completed in a timely manner. - Routinely audits work output to ensure compliance with unit expectations and processes. - Trains new employees on department policies, procedures, processes, and applicable information systems. - Informs staff of changes in policies, procedures, processes, systems, and regulatory laws and requirements. - Partners with Human Resources to deliver corrective action, as necessary; mentors and develops skills of direct reports. - Plans and prioritizes schedules, assigns, and monitors work to optimize operations service. - Implements operating policies and procedures related to unit; analyzes, recommends, implements, and monitors approved work-flow changes. - Gathers department metrics and prepares reports for management review; maintains attendance, payroll records and processing of time-off requests. - Recommends procedural and system changes to improve processes, operational quality and efficiency, i.e., job aides, training resources, and work flow; actively participates in process improvement projects. - Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions. Qualifications - Associate's Degree required, or equivalent combination of education and related experience. - 4-6 years of relevant experience and 0-2 years of leadership / management experience, required. Requirements - Remote 10am-6pm. Weekend and Holidays included. Benefits - The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. - When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).