Role Description Under the direction of the Manager of Audit Bench, this position is responsible for organizing and supervising a team of ROI Audit specialists who support multiple accounts across the organization. This position works closely with Audit bench manager and Directors to ensure Bench staff are supporting client accounts as assigned. This position makes training suggestions and handles staff utilization, work assignments and scheduling. This position will be expected to facilitate strong relationships with Client Managers in order to support Verisma clients. The Supervisor is a consistent, dependable resource for the team regarding scheduling, coaching, mentoring and real-time issue resolution. This position will be expected to supervise 40% of the time and process records 60% of the time. Duties & Responsibilities - Work closely with Manager to ensure time off requests and staff responsibilities are prioritized - Work closely with Manager to ensure accurate payroll approval and resource allocation - Distribute daily workflow to Audit Bench ROI Specialists - Provide real time constructive feedback regarding company standards, company policies and account protocols - Document and escalate recurring performance issues to Manager - Maintain strong knowledge of HIPAA, HITECH, state/federal rulings and statutes, as well as client-specific requirements - Process medical ROI requests in a timely and efficient manner - Assist with tracking and ensuring all remote access for bench staff clients remains active - Process requests utilizing Verisma software applications - Organize records and documents to complete the audit ROI process - Read and recognize audit types and appropriate records sets - Comfortably navigate through and work efficiently in multiple EMR systems - Prioritize workload while being able to work independently - Communicate effectively with Clients and Verisma management/associates - Maintain standards of excellence with a high level of productivity, efficiency and accuracy - Must be proficient and well versed in all required protocols to ensure compliance - Provide exemplary customer service - Interact with customers and co-workers in a professional and friendly manner - Utilize reference material provided by Verisma to ensure compliance and confidentiality is always maintained - Will assist with training new hires, as needed - Attend training sessions, as required - Perform other related duties, as assigned, to ensure effective operation of the department and the Company - Live by and promote Verisma Core Values Qualifications - HS Diploma or equivalent, some college preferred - RHIT certification, preferred - At least 4 years of medical record experience, audits preferred - At least 4 years of experience completing clerical or office work - Prior Supervisory experience, preferred - Impeccable tact and diplomacy to effectively lead the team - Experience using general office equipment including desktop computer, scanner, Microsoft Office Suite to complete tasks - Experience in a healthcare setting, preferred - Knowledge of HIPAA and state regulations related to the release of Protected Health Information, preferred - Must be able to work independently - Must be detail oriented

• Accountable for team level metrics to ensure that departmental goals are met. • Manage the day to day activities of leading a direct reporting team including all aspects of people management, assist in interviewing candidates, training, and performance management that creates a high-performance operating environment. • Assess quality, accuracy and customer effort levels through conducting supplemental audits as directed by Department’s Management and/or Support team. • Includes tracking findings, documenting training opportunities and communicating with management on a regular basis as well as maintaining audit production standards set forth by the leadership team. • Ability to work and collaborate with cross-functional business areas to achieve results. • Review existing processes and procedures to streamline processes and increase productivity; recommend changes to processes to upper management; ensure compliance to corporate policies, procedures and controls. • Support implementation of any new processes going forward and deliver breakthrough levels of improvement on key initiatives. • Collects and analyzes trends and drives improvement opportunities (new workflows, procedures and training). • Ensure departmental compliance with all system, standards, and procedures. • Develop strong working relationships with management at all levels. • Lead by example as an active change agent by leveraging influence skills. • May perform other duties as assigned.

• Plans, assigns, and directs the work of the Utilization Review team for all InterMed offices, including day-to-day operational oversight. • Determines appropriate caseloads that allow for timeliness of requests and productivity that meets expectations. • Provides ongoing advice, mentoring, coaching, counseling, and performance feedback to assigned staff. • Completes performance reviews for all personnel within the assigned unit in a timely manner. • Deals quickly and decisively with personnel issues as they arise; keeps the supervisor informed on the need for, or progress of, corrective action. • Authorizes time-off requests to ensure coverage necessary to maintain service guidelines. • Performs weekly audits of more than 10% of reviews per UR Nurse to validate accuracy and completeness of the utilization review process, and conducts comparable periodic audits of Medical Management Coordinator work product. • Serves as InterMed's compliance officer, ensuring compliance with state and URAC regulations. • Participates as an active member of InterMed's Quality Management Program Committee, including quarterly meetings to discuss program improvements, measurements, assessments, and compliance. • Maintains awareness of potential compromise to a patient's safety on each review and refers concerns to the proper authority. • Requires comprehensive knowledge of Utilization Review guidelines in the California Labor Code and other states as needed. • Works with the Medical Director to ensure compliance with Utilization Review guidelines. • Oversees training of new staff on computer systems and on UR policies and procedures. • Provides training for Intercare claims team at various locations to ensure timely and accurate workflow. • Exhibits a knowledgeable and helpful attitude and projects a professional image on behalf of InterMed and Intercare. • Fosters teamwork and cooperation between UR staff and other departments at InterMed, Intercare, and client organizations. • Notifies the supervisor of potential client issues and works toward resolution. • Assists with the implementation of new accounts, with input from account management, and supports staff compliance with client service instructions. • Works effectively with peers across departments, demonstrating professionalism, respect, and a team-oriented approach. • Uses plain language to communicate, in writing and verbally, with injured workers, claims examiners, and clients. • Maintains production performance and savings reports for management review. • Leverages AI and office productivity tools to support project management and reporting workflows. • Handles other duties and tasks as assigned by leadership.

• Supervise, motivate, and guide the UI Development team. • Provide team leadership through coaching and mentorship to new and existing software developers. • Assist in developing necessary documentation and procedures and setting and managing priorities. • Assist the department manager with hiring and development of the team members. • Establish milestones for necessary contributions from departments and develop processes to facilitate their collaboration. • Work closely with clients and stakeholders to ensure overall delivery of project milestones. • Provide communication and coordination between the relevant business partners. • Mentor and train other development team members throughout the company and seek to continually improve processes companywide. • Assist the department manager in writing and administering performance evaluations and disciplinary procedures as needed. • Review documentation, ensure design documents and operational documents are produced. • Review timesheets and confirm Jira time tracking adherence. • Promote a culture of teamwork, high performance, and quality. • Evaluate and recommend processes that could improve the productivity of the team. • Help develop and maintain principles that provide guidelines for software developers to work with. • Communicate requirements, roadblocks, etc. to manager and external business groups. • Perform other job-related duties as assigned.