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MeanPug Digital

Loyal Marketing for Ambitious Law Firms, we specialize in branding, web, CRM, software development, SEO, and digital ads

Legal Intake Manager

AttorneyAttorneyFull TimeRemoteSeniorTeam 11-50Since 2017H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

4 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Legal Intake Manager

MeanPug Digital

• Design, document, and implement intake workflows for law firm clients, covering inbound call handling, lead qualification, and handoff to the client's legal team • Handle overflow inbound calls directly during the pilot phase, running intake conversations with potential clients on behalf of law firms • Develop intake scripts, qualification criteria, and escalation protocols tailored to each client's practice area and intake standards • Build out quality assurance processes to ensure intake conversations meet client expectations and legal industry standards • Partner with our AI Enablement Specialist to identify where voice agents and automation can support or extend the intake function • Track and report on intake performance metrics including call volume, qualification rates, conversion rates, and handoff quality • Identify gaps in the intake process and proactively recommend improvements to both the workflow and the technology stack • Serve as the internal subject matter expert on legal intake best practices across personal injury, criminal defense, family law, and other practice areas

Job Requirements

  • 3 to 5 years of experience in legal intake, case management, paralegal work, legal operations, or call center management in a legal environment
  • Deep familiarity with the intake process at a law firm, including how leads are qualified, prioritized, and handed off to attorneys
  • Comfortable handling live inbound calls and running intake conversations with people who may be in distress or in urgent situations
  • Strong process documentation skills, you can turn a messy workflow into a clean, repeatable system
  • Experience working across multiple practice areas or client accounts simultaneously
  • Comfortable working independently in a remote environment with minimal oversight
  • Strong written and verbal communication skills with high attention to detail
  • Bonus skills (nice to have)
  • Experience with legal CRM or intake platforms such as Clio, Litify, Filevine, or Lead Docket
  • Familiarity with call tracking or call center platforms such as CallRail, Five9, or similar
  • Exposure to AI voice agents or automation tools in a legal or call center context
  • Experience building or scaling an intake function from scratch

Benefits

  • Medical, dental, and vision insurance
  • Company-sponsored 401(k) with matching
  • Flexible work schedule, work when and where you're most productive as long as deliverables are met
  • Up to $500 reimbursement for pet adoption fees or vaccinations
  • Technology stipend for equipment setup
  • Professional development opportunities

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