Role Description Bloomreach is looking for a Manager, Technical Services to lead our Technical Services team for the Americas. This team partners with customers and internal stakeholders to deliver high-quality implementation and technical consulting services across Bloomreach products. Technical Services supports customers through: - Discovery workshops - Implementation consulting - Architecture and implementation reviews - Go-live support - Ongoing technical consultancy to support customers after go live In this role, you will be responsible for leading a team of technical consultants that perform customer-facing delivery, project staffing, escalations, quality of execution, and cross-functional coordination. You will help ensure customers successfully deploy and extend Bloomreach solutions while continuously improving team operations, delivery consistency, and the overall customer experience. What You’ll Do - Delivery Leadership - Assign team members to projects and initiatives based on workload, experience, skills, and customer needs. - Delegate work effectively across the team and provide support on active customer projects. - Act as the first level of escalation for technical customer issues and help drive timely resolution. - Promote a culture of high-quality delivery, defect-free go-lives, and strong change management discipline. - Estimate work effort for existing customers to add technical integrations or custom solutions. - Identify process improvement opportunities and own or delegate process definition, documentation, and enablement as needed. - Communicate risks and issues early and escalate appropriately when needed. - Cross-Functional Partnership - Build strong working relationships with leaders across Customer Success, Product, Engineering, and Support. - Partner with global Engineering teams to prioritize and resolve technical issues impacting customer delivery. - Work with Product teams to validate new features and functionality, document implementation steps, and improve delivery readiness. - People Management - Ensure appropriate delivery coverage across the team, including out-of-office planning and continuity of support. - Review and approve change management requests and provide feedback where needed. - Set goals for direct reports, track progress, and measure outcomes aligned to performance and development plans. - Lead the annual review process, support promotion planning, and manage performance improvement when expectations are not met. - Provide ongoing coaching and real-time feedback to support continuous improvement and career growth. Qualifications - 7+ years of experience in technical services, professional services, solutions consulting, implementation, or a related customer-facing technical function. - 2+ years of people management experience leading technical, implementation, consulting, or delivery teams. - Experience performing solution estimates, managing resource allocation and project staffing across multiple concurrent customer engagements. - Proven ability to lead technical escalations and work cross-functionally with Product, Engineering, Support, and Customer Success teams to drive resolution. - Strong background in customer implementations, integrations, technical consulting, or solution delivery for SaaS commerce, martech, search, or related enterprise platforms. - Experience driving delivery quality, operational rigor, and process improvement in a fast-paced environment. - Ability to balance strategic leadership with hands-on execution and day-to-day team support. - Strong communication skills with the ability to influence stakeholders, manage competing priorities, and escalate proactively. - Experience coaching, developing, and performance managing individual contributors. Preferred Qualifications - Experience in SaaS commerce, martech, search, or related enterprise platforms. - Familiarity with enterprise implementations involving complex integrations, architecture reviews, and go-live support. - Experience working in a global, cross-functional organization with distributed teams. Benefits - Health care including medical, dental, and vision insurance - 401k Plan with employer contribution - Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location. - Participation in the company's performance bonus. - Employee referral bonus of up to $3,000 paid out immediately after the new hire starts. - Extended parental leave up to 26 calendar weeks for Primary Caregivers. - 5 paid days off to volunteer. - Subscription to Calm - sleep and meditation app. - ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter. - Professional education budget of $1,500 annually.

Role Description As a Sr. Commodity Manager – Marketing & Facilities Sourcing, you will play a critical role in shaping how we partner with agencies, service providers, and facilities vendors across a global network. This is an opportunity to influence strategic sourcing decisions, optimize supplier and vendor performance, and drive meaningful impact across Marketing, Brand, Corporate Real Estate, and Site Operations. You'll collaborate with cross-functional leaders across Marketing, Communications, Legal, Real Estate, EHS, and Facilities Operations—bringing innovation, efficiency, and value to every partnership you manage. If you thrive in a highly matrixed, global environment and are passionate about driving strategic supplier relationships across both creative/brand spend and the physical workplace, this role offers both challenge and growth. What You'll Do - Lead Supplier Strategy & Relationships: Serve as the primary point of contact and subject matter expert for assigned marketing agencies, production vendors, and onsite facilities/service providers, managing end-to-end relationships and driving value across the supply chain. - Develop Commodity Strategies: Create and execute global commodity strategies for marketing services (agency of record, media, creative production, martech) and facilities services (janitorial, security, maintenance, capital projects), aligned with business objectives and informed by cross-functional stakeholders including Marketing, Brand, Real Estate, and Site Operations. - Drive Continuous Improvement: Partner with agencies and facilities vendors to improve quality, cost, delivery, and service performance while strengthening long-term supplier capabilities. - Negotiate & Manage Contracts: Lead complex contract development and negotiations across agency retainers, production/media contracts, and facilities service agreements, ensuring compliance with SOWs, SLAs, and terms and conditions. - Source & Qualify Suppliers: Identify and evaluate new marketing agencies and facilities service providers, conduct assessments, and build a robust supply base to meet evolving brand and site needs. - Monitor Performance & Accountability: Establish and track supplier performance metrics, develop scorecards, and facilitate Quarterly Business Reviews (QBRs) with agencies and facilities vendors to drive accountability and continuous improvement. - Partner Across the Business: Collaborate with Marketing, Legal, Real Estate, EHS, and Site Operations to ensure alignment on sourcing strategies, supplier performance, and operational execution across all company locations. - Support Site & Workplace Planning: Integrate facilities and workplace service requirements into supplier agreements, including onsite staffing coverage, maintenance response times, and space planning support. - Analyze Market Trends: Stay informed on global market dynamics, including agency rate cards and production cost benchmarks, commercial real estate and facilities labor trends, industry benchmarks, and vendor consolidation opportunities. - Provide Direct Production Support: Support ad hoc sourcing needs across creative production, sponsorships/events, and onsite workplace services as business priorities evolve. Qualifications - 7+ years supply chain experience in Indirect Sourcing covering Marketing Services (agencies, media, creative production) and/or Facilities/Real Estate Services at a senior level. - Proven knowledge of agency and vendor management, contract negotiations, and compliance (SOWs, SLAs, licensing/usage rights where applicable). - Experience working in highly matrixed organization and delivering results. Preferred Qualifications - Demonstrated strong capability to drive change via collaboration across organizational levels, regional and global geographies and business entities. - Solid understanding of current marketing/agency market dynamics and/or facilities and commercial real estate trends, markets, and price benchmarking, with in-depth knowledge of domestic and international suppliers. - Strong leadership and communication skills that enable a strong Supplier Relationship Management process. - Understanding of vendor risk and quality management practices as applied to service providers. - ERP/procurement systems knowledge, preferably SAP; familiarity with marketing procurement or facilities management (CMMS/IWMS) platforms a plus. - MBA. - CPM, CPSM, or IFMA/CFM (Certified Facility Manager) certification. - Experience managing agency-of-record relationships and/or multi-site facilities service contracts. - Strong presentation preparation and delivery skills. Work Conditions - Remote working capability, with periodic onsite presence to support facilities vendor walkthroughs and site assessments. - Medium travel (15%, includes international and multi-site domestic travel). - Extended or irregular work hours.

Role Description The Regional Manager is a key player in driving revenue and expanding market share for Amira Learning. This role demands a strategic and customer-centric approach to selling our innovative AI-powered reading tutor and comprehensive education platform to districts and schools. The ideal candidate will possess a deep understanding of the education market, exceptional sales acumen, and a passion for improving student outcomes. By leveraging consultative sales techniques and building strong relationships, the Senior Account Executive will exceed sales quotas and position Amira as the leading provider of educational solutions in the region. - Grow assigned territory by selling the products into new districts in accounts greater than 5k students. - Build and maintain a network of sources from which to identify new sales leads. - Communicate with potential customers and leads to identify and understand their product or service needs; identify and suggest products and services to meet those needs. - Demonstrate the functions and utility of products or services to customers based on their needs. - Employ a challenger sales mindset to all customer facing discussions. - Utilize the CRM (Salesforce) to maintain detailed reports of your sales activities including calls, meetings, sales, won/lost business, etc. - Provide periodic territory sales pipeline information and revenue estimates. - Up to 50% travel. - Performs other duties as assigned. - Must reside in Texas. Qualifications - Experience selling complex solutions to large educational institutions. - Experience hunting and desire to be a pure hunter. - Knowledge of educational technology trends and challenges. - Experience with consultative selling and solution-based sales approaches. - Proven track record of success in a sales role within the education technology industry. - Understands and desires to work in a start-up mentality with a get-it-done attitude. - Strong understanding of the K-12 market. - Have either sat in the buyers chair or successfully sold to K-12 school district leadership. - Knowledgeable about literacy beyond ed-tech (e.g. fluent in the science of reading). - Strong executive presence / gravitas. - Maintain a consultative sales approach that creates partnerships with districts to help educators and students achieve success with an Amira implementation. - Strong negotiation and closing skills. - Proficiency in CRM software and sales methodologies. - Proficient in multiple software platforms and devices; understanding how these are applied within a classroom and school setting. - AI native – an early adopter of AI tools and enthusiast. - Develop and maintain peer relationships by sharing best practices and partnering cross-functionally to maximize territory and company success while maintaining good morale and positivity. - Seek to understand and learn from different voices, experiences, values and cultures inside and outside the organization. Preferred Qualifications - Bachelor’s Degree. - 5-10 years of direct experience in K-12 education sales. - Advanced knowledge of account acquisition. - Consistent ability to generate new leads. - Experience with the ability to take initiative, including leadership roles and associated responsibilities. Benefits - Competitive Salary. - Medical, dental, and vision benefits. - 401(k) with company matching. - Flexible time off. - Stock option ownership. - Cutting-edge work. - The opportunity to help children around the world reach their full potential. Commitment to Diversity Amira Learning serves a diverse group of students and educators across the United States and internationally. We believe every student should have access to a high-quality education and that it takes a diverse group of people with a wide range of experiences to develop and deliver a product that meets that goal. We are proud to be an equal opportunity employer.

• Serve as the senior point of contact for assigned strategic accounts and build strong relationships across district, regional, and corporate leadership levels • Act as a Protos brand ambassador by delivering an elevated experience through a unified client centric approach and proactive communication • Drive revenue retention and growth through offensive (expansion) strategies including upselling, cross selling, land and expand opportunities, and pipeline development within existing accounts • Support defensive (stabilization) initiatives focused on renewals, client retention, risk mitigation, and long term account stability • Partner closely with Sales, Operations, Service Agents, and executive leadership to ensure seamless service delivery, operational excellence, and continuous improvement • Conduct Quarterly Business Reviews (QBRs) and Annual Business Reviews (ABRs), including preparing agendas, reporting, and strategic account updates • Monitor account performance trends, identify risks and opportunities, and develop strategies that demonstrate and deliver value based on client program goals • Lead solution development efforts and coordinate internal resources to support client initiatives, service rollouts, and ongoing program execution • Act as a trusted advisor by communicating company differentiators, innovation initiatives, industry insights, and strategic value propositions to clients • Support workforce performance, scalability, and proactive service management initiatives to enhance the client experience and transform client sentiment • Maintain accurate documentation of client interactions, account activity, and opportunities within Salesforce while staying informed on market trends and competitor activity