Protos Security

• Serve as the primary administrator for the ADP Workforce Now Benefits module, maintaining benefit plan configurations, eligibility rules, workflows, system testing, and ongoing enhancements • Configure, maintain, and administer all employee benefit programs including medical, dental, vision, life, disability, voluntary benefits, FSA/HSA, and retirement plans • Process employee benefit elections, qualifying life events, new hires, transfers, and terminations in accordance with plan documents and eligibility requirements • Monitor, audit, and reconcile benefit deductions with Payroll to ensure accurate premium withholding and timely issue resolution • Audit monthly carrier invoices and reconcile enrollment, deductions, and premium billing to ensure financial accuracy • Coordinate benefit eligibility audits and maintain the integrity of employee benefit data within ADP Workforce Now • Manage relationships with benefit carriers, brokers, third-party administrators, COBRA administrators, and other vendors to ensure high service levels, accurate data exchanges, timely issue resolution, and compliance with service agreements • Lead annual Open Enrollment activities, including system configuration, testing, employee communications, reporting, and post-enrollment audits • Partner with brokers and leadership during annual benefit renewals by supporting plan design evaluations, benchmarking, cost analysis, and implementation of approved changes • Administer and oversee employee leaves of absence, including FMLA, ADA accommodations, short-term disability, long-term disability, workers' compensation coordination, and applicable state leave programs • Monitor leave eligibility, documentation requirements, return-to-work processes, and ongoing compliance with federal, state, and local leave regulations • Ensure compliance with ACA, ERISA, COBRA, HIPAA, Section 125, FMLA, and all applicable federal and state regulations • Generate, analyze, and maintain ACA measurement, look-back calculations, affordability reporting, and 1095-C reporting within ADP Workforce Now • Prepare and submit EEO-1 reporting and other required federal, state, and local compliance filings • Support internal and external audits by preparing required documentation and responding to audit requests • Develop recurring dashboards, reports, and executive metrics related to enrollment, participation, leave activity, compliance, utilization, and benefit costs • Serve as the point of contact for employee benefit inquiries, resolving complex issues and escalating concerns when appropriate • Educate employees on benefit programs, enrollment processes, qualifying life events, leave administration, and system navigation • Develop employee communications, benefit guides, FAQs, and educational resources to improve understanding and engagement with company benefit programs.

• Own and manage all aspects of the company's public relations program and relationship with the external PR agency. • Develop and execute public relations strategies that support company objectives and brand awareness initiatives. • Serve as the primary liaison between company leadership and the PR agency, ensuring alignment on priorities, messaging and opportunities. • Collaborate with company leadership and brand leaders to identify and develop public relations opportunities, thought leadership initiatives and key messaging. • Review, approve and support PR agency activities including media outreach, press opportunities, interviews and related communications efforts. • Develop and manage internal communications programs that support employee engagement and organizational alignment. • Create and manage external communications initiatives across multiple brands and audiences. • Write, edit and oversee the creation of high-quality content including press releases, articles, executive communications, marketing materials and sales enablement content. • Partner with sales, marketing, operations and other teams as needed to develop content that supports business objectives. • Manage content development projects from concept through completion, ensuring deadlines and quality standards are met. • Maintain consistent brand voice and messaging across all communications channels and materials. • Monitor PR program performance and communications effectiveness, providing recommendations for continuous improvement. • Support additional related duties as assigned by management.

• Serve as the senior point of contact for assigned strategic accounts and build strong relationships across district, regional, and corporate leadership levels • Act as a Protos brand ambassador by delivering an elevated experience through a unified client centric approach and proactive communication • Drive revenue retention and growth through offensive (expansion) strategies including upselling, cross selling, land and expand opportunities, and pipeline development within existing accounts • Support defensive (stabilization) initiatives focused on renewals, client retention, risk mitigation, and long term account stability • Partner closely with Sales, Operations, Service Agents, and executive leadership to ensure seamless service delivery, operational excellence, and continuous improvement • Conduct Quarterly Business Reviews (QBRs) and Annual Business Reviews (ABRs), including preparing agendas, reporting, and strategic account updates • Monitor account performance trends, identify risks and opportunities, and develop strategies that demonstrate and deliver value based on client program goals • Lead solution development efforts and coordinate internal resources to support client initiatives, service rollouts, and ongoing program execution • Act as a trusted advisor by communicating company differentiators, innovation initiatives, industry insights, and strategic value propositions to clients • Support workforce performance, scalability, and proactive service management initiatives to enhance the client experience and transform client sentiment • Maintain accurate documentation of client interactions, account activity, and opportunities within Salesforce while staying informed on market trends and competitor activity

• Establish temporary and emergency service contracts for new opportunities • Manage, qualify, and close inbound sales leads generated through website submissions • Own and execute outbound lead generation efforts, including research, outreach, cold calling, qualification, and proposal development • Conduct follow-up and analysis on lost opportunities to improve future outcomes • Collaborate with national sales, marketing, sales support, and strategic account teams to ensure a consistent go-to-market strategy

• Prospect using existing relationships, lead technology tools and social media to reach potential clients • Develop and submit business proposals for prospective clients • Present proposed solutions via video meeting or in person • Manage complex negotiations with large corporate partners and close deals • Attain company’s expected sales target for new business