Amira Learning

Role Description The Regional Manager is a key player in driving revenue and expanding market share for Amira Learning. This role demands a strategic and customer-centric approach to selling our innovative AI-powered reading tutor and comprehensive education platform to districts and schools. The ideal candidate will possess a deep understanding of the education market, exceptional sales acumen, and a passion for improving student outcomes. By leveraging consultative sales techniques and building strong relationships, the Senior Account Executive will exceed sales quotas and position Amira as the leading provider of educational solutions in the region. - Grow assigned territory by selling the products into new districts in accounts greater than 5k students. - Build and maintain a network of sources from which to identify new sales leads. - Communicate with potential customers and leads to identify and understand their product or service needs; identify and suggest products and services to meet those needs. - Demonstrate the functions and utility of products or services to customers based on their needs. - Employ a challenger sales mindset to all customer facing discussions. - Utilize the CRM (Salesforce) to maintain detailed reports of your sales activities including calls, meetings, sales, won/lost business, etc. - Provide periodic territory sales pipeline information and revenue estimates. - Up to 50% travel. - Performs other duties as assigned. - Must reside in Texas. Qualifications - Experience selling complex solutions to large educational institutions. - Experience hunting and desire to be a pure hunter. - Knowledge of educational technology trends and challenges. - Experience with consultative selling and solution-based sales approaches. - Proven track record of success in a sales role within the education technology industry. - Understands and desires to work in a start-up mentality with a get-it-done attitude. - Strong understanding of the K-12 market. - Have either sat in the buyers chair or successfully sold to K-12 school district leadership. - Knowledgeable about literacy beyond ed-tech (e.g. fluent in the science of reading). - Strong executive presence / gravitas. - Maintain a consultative sales approach that creates partnerships with districts to help educators and students achieve success with an Amira implementation. - Strong negotiation and closing skills. - Proficiency in CRM software and sales methodologies. - Proficient in multiple software platforms and devices; understanding how these are applied within a classroom and school setting. - AI native – an early adopter of AI tools and enthusiast. - Develop and maintain peer relationships by sharing best practices and partnering cross-functionally to maximize territory and company success while maintaining good morale and positivity. - Seek to understand and learn from different voices, experiences, values and cultures inside and outside the organization. Preferred Qualifications - Bachelor’s Degree. - 5-10 years of direct experience in K-12 education sales. - Advanced knowledge of account acquisition. - Consistent ability to generate new leads. - Experience with the ability to take initiative, including leadership roles and associated responsibilities. Benefits - Competitive Salary. - Medical, dental, and vision benefits. - 401(k) with company matching. - Flexible time off. - Stock option ownership. - Cutting-edge work. - The opportunity to help children around the world reach their full potential. Commitment to Diversity Amira Learning serves a diverse group of students and educators across the United States and internationally. We believe every student should have access to a high-quality education and that it takes a diverse group of people with a wide range of experiences to develop and deliver a product that meets that goal. We are proud to be an equal opportunity employer.

Role Description Amira's Support function is small, the BPO partner is mid-onboarding, and our chatbot needs work. We are hiring a Senior Manager, Support Operations to own end-to-end frontline support — Tier 0 (our AI chatbot) and Tier 1 (our BPO team) — and to operate the whole thing as an AI-native function. We are not hiring a BPO manager who is curious about AI. We are hiring someone for whom AI is the substance of the work: - Writing prompts - Building agent-assist tooling - Analyzing tickets at scale - Integrating systems with MCP - Continuously improving how our chatbot deflects and resolves The BPO team is one of the things they operate, alongside and through these AI surfaces. The right person treats every operational question — staffing, QA, escalations, knowledge gaps — as something to investigate with data and improve with code, not something to manage through spreadsheets and meetings. What You'll Own - Tier 0 — The Amira Chatbot - Continuously improve our customer-facing chatbot: prompt engineering, knowledge base curation, intent and entity tuning, escalation logic - Track and improve containment rate, deflection rate, and CSAT for chatbot-handled interactions - Build the diagnostic trees, agent flows, and fallback handling that make the chatbot trustworthy at scale - Iterate weekly, not quarterly - Tier 1 — The BPO Operation - Own the day-to-day relationship with our BPO partner, including agent-level performance management, QA calibration, and SLA accountability - Run the operational rhythm: weekly syncs, monthly reviews, quarterly business reviews - Build agent-assist tooling (LLM-powered response drafting, knowledge retrieval, ticket categorization, escalation routing) that makes our BPO agents materially faster and more accurate - Drive coaching and quality by using AI to analyze 100% of tickets — not 10% samples - System Integrations - Build and maintain MCP connectors wiring AI tools into our operational systems (Salesforce, Zendesk, ChurnZero) so AI agents can read and act on real data - Personalize agent-assist responses with customer context pulled from CRM and product data - Design integrations that respect FERPA obligations and the sensitivity of educator and student data - Analytics & Continuous Improvement - Run AI-driven analysis of ticket volume, contact drivers, sentiment, and resolution patterns - Translate analysis into concrete improvements: knowledge base updates, chatbot tuning, training topics for BPO agents, product feedback for Engineering - Build reusable dashboards and reporting that make support performance legible to the rest of the company - FERPA & Compliance - Apply FERPA and COPPA rigor to every AI system you build — guardrails, audit logs, human-in-the-loop where student data is in play - Own agent background-check and approval workflows for BPO personnel with access to student PII How You'll Work This is a builder's role. Expect to spend significant time: - In Claude Code, Cursor, Copilot, Codex, or equivalent — writing prompts, agent flows, integration code, analysis scripts. Daily, not occasionally. - With AI coding agents as a working partner, not a curiosity - Reading tickets, transcripts, and customer conversations — at scale, with AI assistance, looking for patterns no spreadsheet would catch - Building agent-assist tooling and MCP connectors — and shipping them iteratively - In Salesforce, Zendesk, the chatbot platform, and our data layer — comfortable enough to investigate, query, and modify directly If you've never written a prompt, configured an MCP connector, or sketched an agent flow, this role will be a hard ramp. If you do these things daily already, you'll feel at home. What You'll Bring - We're hiring against demonstrated work, not credentials. - Required - You have built and shipped AI-powered support tooling that real people use — agent-assist features, LLM-powered ticket analysis, chatbot improvements, or similar. We will ask you to walk us through what you built and how. - You have hands-on experience writing prompts as a working practice — for production systems, not personal experiments - You have integrated AI tools with operational systems (CRM, helpdesk, data warehouse) via MCP, APIs, or equivalent - You have worked in a customer support or customer experience function — running queues, owning SLAs, working with vendor teams, or analyzing tickets at scale - You are comfortable in code: reading it, writing it with AI assistance, debugging it when it breaks. No specific language requirement. - You can have a direct conversation with a frustrated customer or district administrator without losing your composure

Role Description We are seeking a highly motivated Senior Financial Analyst to join our team in a fully remote capacity. This strategic role reports directly to the Chief Financial Officer (CFO) and will lead initiatives related to financial forecasting, sales performance analysis, commission calculations and data-driven planning across the organization. The ideal candidate will be proactive, analytical, and possess a strong track record of driving insights and operational improvements in SaaS business environments. This is an exciting opportunity to influence critical business decisions and collaborate across finance, sales, and executive leadership teams. Essential Functions - Performance Analysis: Analyze variance analysis between actual performance and budget to identify root causes and business opportunities. - Incentive Plan: Support the annual review and revision of commission plans, ensuring alignment with company goals and sales strategies, and quantify commissions earned over time. - Annual Planning: Provide technical support for the annual planning cycle, including development of revenue estimation models and detailed expense planning. - Revenue Forecasting: Support recurring forecasting processes for key revenue metrics—ARR, TCV, Gross Renewal, and Net Retention—leveraging predictive analytics tools and scenario modeling. - Churn & Revenue Dynamics: Monitor and report on actual churn, downsell, and upsell rates, providing insights into customer behavior and revenue retention. - Pipeline Health Monitoring: Track pipeline coverage ratios over time and deliver insights that inform capacity planning and sales enablement. - Quota Setting & Performance Modeling: Contribute to the quota setting process using both historical data trends and forward-looking predictive models. - Headcount & Productivity Planning: Support strategic workforce planning and rep productivity modeling to inform capacity growth and hiring plans. - Pricing & Discount Strategy: Lead pricing and discounting analysis to drive strategic alignment, deal quality, and revenue optimization. - Investor & Board Support: Deliver strategic analytics and insights to support investor relations, fundraising efforts, and external reporting obligations. - Ad Hoc Strategic Analyses: Conduct strategic business analyses as needed (e.g., benefits evaluation, employee survey results analysis). Qualifications - Undergraduate degree in finance-related field or similar discipline - 5+ years experience in business analytics and/or forecasting - Experience in the Education Technology or SaaS industry - Usage of AI technology in day-to-day tasks - Experience working in a fast-paced, growth-oriented environment Key Competencies - Be proactive at identifying and prioritizing potential analyses to drive better business decisions for the company - A track record of taking vague business requirements and building the technical logic, complex formulas, macros and automated workflows to eliminate manual effort - Be adept at reviewing and pressure testing the work, to quickly identify potential errors - Have strong quantitative and analytical skills, with a detail-oriented mindset - Be able to produce high-quality, accurate analysis - Be able to think analytically about possible impacts to operational business costs - Possess strong listening skills with the ability to diagnose issues and provide solutions - Possess an aptitude for high-level efficiency; able to expedite assignments with reliability and speed - Effectively manage information and monitor tasks to identify, analyze, and solve problems - Demonstrate executive presence when working with senior leaders in the organization - Proactive problem solver with strong listening skills and the ability to diagnose issues and provide solutions - Proven track record of success with a strong work ethic and self-discipline - Able to learn independently, conduct research, synthesize, and apply information from a variety of resources - Strong time-management skills with a proven ability to handle and follow through on multiple tasks or projects within provided deadlines - Excellent oral and written communication skills - Flexible, tolerate stress, and work well independently and within diverse teams - Have advanced modeling and analytical skills in Microsoft Excel Benefits - Competitive Salary - Medical, dental, and vision benefits - 401(k) with company matching - Flexible time off - Stock option ownership - Cutting-edge work - The opportunity to help children around the world reach their full potential Commitment to Diversity Amira Learning serves a diverse group of students and educators across the United States and internationally. We believe every student should have access to a high-quality education and that it takes a diverse group of people with a wide range of experiences to develop and deliver a product that meets that goal. Amira Learning is proud to be an equal-opportunity employer.

• Build strong relationships keyed to trust and a sense of mutual mission. • Spend about half your time (virtually or face-to-face) in district offices, schools, and/or classrooms. • Onboard partners so schools and classrooms launch Amira with success. • Create measures of success to monitor the health of accounts and drive Amira usage. • Provide product expertise and feedback.

• Build strong relationships keyed to trust and a sense of mutual mission. • Spend time in district offices, schools, and classrooms, interfacing with instructional and school system leaders. • Communicate with educators about their adoption trends and sentiment, and mine opportunities for deeper engagement. • Onboard partners so schools and classrooms launch Amira with success. • Provide insights to customers using data to drive Amira usage and implementation practices with fidelity, leading to impact • Provide technical advice or training on Amira’s product. • Distill the reasons why the product is working well or failing to deliver value and convey this back to R&D. • Communicate compelling ways about adoption trends and sentiment. • Proactively mine for concerns or issues experienced by customers.

• Grow assigned territory by selling the products into new districts in accounts greater than 5k students. • Build and maintain a network of sources from which to identify new sales leads. • Communicate with potential customers and leads to identify and understand their product or service needs; identify and suggest products and services to meet those needs. • Demonstrate the functions and utility of products or services to customers based on their needs. • Employ a challenger sales mindset to all customer facing discussions. • Utilize the CRM (Salesforce) to maintain detailed reports of your sales activities including calls, meetings, sales, won/lost business, etc. • Provide periodic territory sales pipeline information and revenue estimates. • Up to 50% travel • Performs other duties as assigned.