• Own the data and supplier-coordination layer that keeps platform delivering for enterprise customers • Conduct approximately 60% Excel-based data work — cleaning, structuring, and validating supplier, product, and quantity data to ensure sourcing events run without error • Follow up 40% of the time with existing US-based suppliers via phone and email to keep them engaged on the platform • Own a client account end to end within 90 days, running back-end work and communication independently

• Set up and manage digital advertising campaigns across a diverse portfolio of international sports websites and platforms. • Monitor live campaigns using tools such as ReachEffect, PropellerAds, and Google Sheets, ensuring everything runs smoothly. • Analyze key performance metrics (CTR, viewability, conversions) and continuously optimize campaigns based on data-driven insights. • Review advertising materials to ensure full compliance with format requirements and legal standards. • Work closely with the sales team, clients, and publishing partners to guarantee seamless campaign delivery and transparent communication. • Identify and troubleshoot technical issues related to tags, creatives, and scripts, partnering with the IT team to find quick solutions. • Keep publisher records accurate and up to date, and verify invoicing to ensure correct campaign margins. • Deliver clear, insightful reports and regular updates to both clients and internal teams.

• Provide administrative and operational support to multiple Renewal Managers across the department. • Review renewal documentation for completeness and accuracy prior to routing to the appropriate internal teams. • Coordinate the collection and organization of required renewal documentation. • Monitor shared renewal inboxes and route requests to the appropriate team members. • Update HubSpot, Zendesk, and internal systems with accurate notes and documentation. • Organize and maintain electronic renewal files and shared department resources. • Assist with quality assurance reviews to help maintain consistency and accuracy across renewal documentation. • Own and maintain the Renewal Team's operational calendar, including renewal release schedules, internal deadlines, team milestones, and key deliverables. • Monitor upcoming deadlines and proactively remind team members of critical dates and outstanding action items. • Coordinate cross-functional follow-up with Underwriting, Implementation, Billing, Eligibility, Product, Engineering, and Account Management to help keep renewal activities on track. • Escalate operational roadblocks or timing concerns to Renewal Managers and leadership when appropriate. • Support the Renewal Team during peak renewal periods by helping prioritize administrative tasks and coordinating competing priorities. • Support department initiatives focused on improving operational efficiency. • Assist with documenting and maintaining standard operating procedures (SOPs). • Maintain department templates, forms, and shared resources to ensure consistency across the team. • Participate in testing new workflows, tools, and process enhancements. • Assist leadership with operational projects and other initiatives as assigned. • Coordinate internal meetings and document action items as needed. • Maintain department documentation and shared resources. • Assist with maintaining standardized communications and templates. • Provide general administrative support to ensure the Renewal Team operates efficiently.

• Closely managing relationships of partner organisations (Licensed Organisations) to ensure quality and inclusive DofE programmes • Identifying and developing new relationships with educational and community organisations • Conducting regular meetings, both in person and virtually, with a variety of stakeholders • Working from home when not out at meetings