Catena

• Owns the affiliate program platform end-to-end • Builds AI-powered outreach systems that still feel personal • Manages relationships with third-party creator platforms and agencies • Partners with performance marketing to amplify top organic content through paid channels • Writes captions and engagement copy in distinct brand voices • Pulls monthly analytics into client-facing reports • Operates independently after onboarding

• Serve as the front line of the patient experience and ensure every customer feels supported from first inquiry through ongoing treatment • Own multi-channel inbound support, verifies pharmacy orders against each patient's products and dosages • Coordinate with pharmacy partners to resolve fulfillment issues • Follow up with inbound leads to guide them toward starting treatment • Achieve a high-touch, accurate, and reliable support operation with measurable lead conversion and minimal order errors

• Own catalog health and listing optimization • Manage Walmart Connect advertising campaigns • Oversee WFS inventory and fulfillment coordination across both 1P and 3P channels • Move from strategy alignment to fully independent management of the Walmart business • Achieve measurable gains in catalog health and advertising performance

• Manage inbound calls and screens prospects for qualified appeals work • Book consultations and prepare engagement agreements using a custom contract-automation tool • Ensure error-free agreements with accurately spelled names and correct figures • Maintain consistently professional written and phone communication that protects the firm's reputation

• Own supplier and vendor coordination • Manage full-cycle recruitment operations • Coordinate financial processes with CPAs across multiple entities • Oversee property management across three states • Handle executive inbox and travel coordination • Ensure that operational domains function independently within 30 days

• Manage intake calls, role calibration, candidate screening, interview coordination, and offer closure. • Ensure active roles are fully vetted and interview-ready prior to candidate submission. • Drive hiring outcomes while maintaining defined quality standards and timelines. • Maintain consistent communication with stakeholders throughout the hiring process. • Recruit healthcare roles such as Patient Care Coordinators, Care Navigators, and Medical Billing Specialists. • Recruit customer service roles including Customer Service Representatives and Bilingual Support Representatives. • Recruit generalist roles such as Executive Assistants, Operations, and Administrative professionals. • Evaluate candidate competency, communication, and role alignment without lowering hiring standards. • Conduct focused sourcing for niche, time-sensitive, or underperforming pipelines. • Leverage LinkedIn and other sourcing tools strategically to strengthen candidate pools. • Partner with automation systems and internal sourcing resources to optimize results. • Lead structured intake calls to define success profiles and hiring trade-offs. • Set realistic expectations on timelines and market dynamics. • Maintain accurate ATS/CRM data and track role-level KPIs including time-to-hire and conversion rates. • Flag risks, bottlenecks, and process gaps proactively.

• Build and scale web scraper infrastructure • Use LLMs to structure unstructured payer policy text • Stand up CI/CD and reliability improvements across the data pipeline • Ensure that the data infrastructure runs reliably and accurately • Scale infrastructure without constant direction

• Turn the follow-ups from back-to-back client calls into clean, owned, deadline-bound work • Owns project management out of client meetings — capturing 15–30 action items per call • Routing and driving action items to completion in Asana • Recurring admin, end-to-end internal billing and payment tracking • Lower-complexity client-facing writing in the partner's voice

• Conduct patient intake • Transcribe physician diagnoses and treatment plans • Build and maintain personalized care plans • Run post-appointment follow-ups • Coordinate insurance, prior authorizations, and billing inquiries • Ensure accurate, compliant, and up-to-date documentation • Provide a seamless, supportive experience for every patient

• Guide prospective patients through onboarding — from initial inquiry through appointment booking • Deliver a seamless, trustworthy intake experience • Conduct virtual patient consultations • Accurately document patient information • Coordinate scheduling and manage follow-ups across CRM and patient management systems