• Responsible for preparing and submitting medication prior authorization requests and renewals. • Investigate and resolve payer responses; communicate outcomes to appropriate teams; document actions in the EMR. • Coordinate administrative duties such as prescription creation, attendance, payment collection, etc., as part of the Safety Net Program, and ensure program protocols are followed. • Monitor and ensure procedural compliance for virtual Direct Observed Toxicology collections via oral swabs, troubleshooting and escalating issues as they arise. • Responsible for accurate and timely entry of toxicology results, including confirmatory and state-specific (e.g., Kentucky) results. • Collaborate with field clinical & operational teams to investigate and resolve workflow or data discrepancies. • Maintain accurate medication records and compliance by processing prescription cancellations as needed. • Ensure Accuracy in Data Management. • Audit and maintain member information within the EMR system to ensure data integrity and compliance. • Identify and communicate process improvement initiatives to enhance member care. • Provide flexible and responsive support to Care Teams with additional administrative duties as assigned. • Support clinical and operational scheduling, including staff and group coverage assignments. • Provide timely, professional communication to internal teams, members, and external partners.

• Monitor and analyze monthly AWS billing data, identify cost spikes, anomalies, and architectural inefficiencies. • Develop, enforce, and maintain a strict global resource tagging policy. • Proactively analyze and manage AWS Savings Plans and Reserved Instances (RIs). • Identify orphaned resources, unused volumes, and idle staging/dev environments. • Collaborate with product and business analysts on mapping infrastructure hosting costs to product revenue.

• Own sponsor-side pharmaceutical CMC strategy and decision-making from Phase 3 through commercial launch • Serve as the company's single accountable leader for manufacturing strategy, regulatory CMC, commercial readiness, and lifecycle management • Translate CMC gaps, risks, and regulatory expectations into practical execution plans with clear priorities, timelines, resources, owners, and decision points • Prepare, review, and maintain clear, technically consistent CMC source documents and submission-ready materials • Develop CMC strategies for key regulatory meetings and phase-transition decisions • Lead technology transfer, manufacturing campaign planning, process validation, supply planning, and commercial readiness • Assess CMC aspects of Business Development assets or potential acquisitions as required

Role Description The Analyst, BPO (Business Process Optimization), plays a crucial role in handling more complex and specialized tasks within the back-office operations, leveraging their experience to enhance process efficiency and accuracy. This mid-career position involves: - Analyzing data trends - Generating insightful reports - Providing actionable recommendations to optimize workflows - Collaborating closely with cross-functional teams to address client needs - Contributing to process improvement initiatives, ensuring high-quality service delivery Qualifications - Bachelor’s degree in Business Administration, IT, or other related field or equivalent experience - 3+ years of experience in business transformation, or similar field like business process optimization, operational excellence, process improvement, lean management, six sigma, continuous improvement - Basic understanding of business process optimization workflows - Knowledge of common BPO (Business Process Optimization) software and tools - Familiarity with data entry and processing tasks - Understanding of data management systems - Ability to work in a high-volume, fast-paced environment - Proficiency in multitasking and handling repetitive tasks efficiently - Adaptability to shifting priorities and deadlines - Basic proficiency in Microsoft Office Suite, especially Excel and Word - Ability to learn and use company-specific software and applications - Strong attention to detail and accuracy - Effective communication skills, both verbal and written - Good organizational and time management skills Requirements - Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations Benefits - 2025 Benefits Offering Company Description Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices.