Health Insurance For Startups
Renewal Operations Coordinator
Location
United States
Posted
6 days ago
Salary
$50K - $65K / year
Seniority
Junior
Job Description
Renewal Operations Coordinator
Angle Health
• Provide administrative and operational support to multiple Renewal Managers across the department. • Review renewal documentation for completeness and accuracy prior to routing to the appropriate internal teams. • Coordinate the collection and organization of required renewal documentation. • Monitor shared renewal inboxes and route requests to the appropriate team members. • Update HubSpot, Zendesk, and internal systems with accurate notes and documentation. • Organize and maintain electronic renewal files and shared department resources. • Assist with quality assurance reviews to help maintain consistency and accuracy across renewal documentation. • Own and maintain the Renewal Team's operational calendar, including renewal release schedules, internal deadlines, team milestones, and key deliverables. • Monitor upcoming deadlines and proactively remind team members of critical dates and outstanding action items. • Coordinate cross-functional follow-up with Underwriting, Implementation, Billing, Eligibility, Product, Engineering, and Account Management to help keep renewal activities on track. • Escalate operational roadblocks or timing concerns to Renewal Managers and leadership when appropriate. • Support the Renewal Team during peak renewal periods by helping prioritize administrative tasks and coordinating competing priorities. • Support department initiatives focused on improving operational efficiency. • Assist with documenting and maintaining standard operating procedures (SOPs). • Maintain department templates, forms, and shared resources to ensure consistency across the team. • Participate in testing new workflows, tools, and process enhancements. • Assist leadership with operational projects and other initiatives as assigned. • Coordinate internal meetings and document action items as needed. • Maintain department documentation and shared resources. • Assist with maintaining standardized communications and templates. • Provide general administrative support to ensure the Renewal Team operates efficiently.
Job Requirements
- 1–3 years of experience in administrative support, operations, project coordination, customer service, or employee benefits.
- Exceptional organizational and time management skills.
- Strong attention to detail and commitment to accuracy.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Strong problem-solving skills and the ability to work independently.
- Collaborative mindset with a passion for supporting team success.
- Preferred: Experience in the health insurance or employee benefits industry.
- Preferred: Familiarity with HubSpot CRM.
- Preferred: Experience using Zendesk or similar ticketing platforms.
- Preferred: Proficiency in Microsoft Office or Google Workspace, particularly Excel.
- Preferred: Experience supporting cross-functional operational teams.
Benefits
- Competitive compensation and stock options
- 100% company-paid comprehensive health, vision & dental insurance for you and your dependents
- Supplemental Life, AD&D and Short-Term Disability coverage options
- Discretionary time off
- Relocation assistance
- Paid parental leave and flexible return to work policy
- Work-from-home stipend for remote employees
- Company provided meals for in-office employees
- 401(k) account
- Opportunity for rapid career progression
- Other benefits coming soon!
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