• Provide administrative and operational support to multiple Renewal Managers across the department. • Review renewal documentation for completeness and accuracy prior to routing to the appropriate internal teams. • Coordinate the collection and organization of required renewal documentation. • Monitor shared renewal inboxes and route requests to the appropriate team members. • Update HubSpot, Zendesk, and internal systems with accurate notes and documentation. • Organize and maintain electronic renewal files and shared department resources. • Assist with quality assurance reviews to help maintain consistency and accuracy across renewal documentation. • Own and maintain the Renewal Team's operational calendar, including renewal release schedules, internal deadlines, team milestones, and key deliverables. • Monitor upcoming deadlines and proactively remind team members of critical dates and outstanding action items. • Coordinate cross-functional follow-up with Underwriting, Implementation, Billing, Eligibility, Product, Engineering, and Account Management to help keep renewal activities on track. • Escalate operational roadblocks or timing concerns to Renewal Managers and leadership when appropriate. • Support the Renewal Team during peak renewal periods by helping prioritize administrative tasks and coordinating competing priorities. • Support department initiatives focused on improving operational efficiency. • Assist with documenting and maintaining standard operating procedures (SOPs). • Maintain department templates, forms, and shared resources to ensure consistency across the team. • Participate in testing new workflows, tools, and process enhancements. • Assist leadership with operational projects and other initiatives as assigned. • Coordinate internal meetings and document action items as needed. • Maintain department documentation and shared resources. • Assist with maintaining standardized communications and templates. • Provide general administrative support to ensure the Renewal Team operates efficiently.

• Closely managing relationships of partner organisations (Licensed Organisations) to ensure quality and inclusive DofE programmes • Identifying and developing new relationships with educational and community organisations • Conducting regular meetings, both in person and virtually, with a variety of stakeholders • Working from home when not out at meetings

• Responsible for preparing and submitting medication prior authorization requests and renewals. • Investigate and resolve payer responses; communicate outcomes to appropriate teams; document actions in the EMR. • Coordinate administrative duties such as prescription creation, attendance, payment collection, etc., as part of the Safety Net Program, and ensure program protocols are followed. • Monitor and ensure procedural compliance for virtual Direct Observed Toxicology collections via oral swabs, troubleshooting and escalating issues as they arise. • Responsible for accurate and timely entry of toxicology results, including confirmatory and state-specific (e.g., Kentucky) results. • Collaborate with field clinical & operational teams to investigate and resolve workflow or data discrepancies. • Maintain accurate medication records and compliance by processing prescription cancellations as needed. • Ensure Accuracy in Data Management. • Audit and maintain member information within the EMR system to ensure data integrity and compliance. • Identify and communicate process improvement initiatives to enhance member care. • Provide flexible and responsive support to Care Teams with additional administrative duties as assigned. • Support clinical and operational scheduling, including staff and group coverage assignments. • Provide timely, professional communication to internal teams, members, and external partners.

• Monitor and analyze monthly AWS billing data, identify cost spikes, anomalies, and architectural inefficiencies. • Develop, enforce, and maintain a strict global resource tagging policy. • Proactively analyze and manage AWS Savings Plans and Reserved Instances (RIs). • Identify orphaned resources, unused volumes, and idle staging/dev environments. • Collaborate with product and business analysts on mapping infrastructure hosting costs to product revenue.