Trinity Glass International Inc

Role Description The National Account Manager (NAM) is a senior individual contributor responsible for managing and growing strategic national account relationships with a focus on the company's exterior door programs. This role serves as the primary point of contact for key customers driving program development, revenue growth, and a superior customer experience. The NAM works cross-functionally with operations, product management, marketing, and customer service to ensure program execution excellence and long-term account retention. Key Responsibilities - Account Management & Revenue Growth - Own and grow national accounts (e.g., home improvement retailers, regional dealers, buying groups, and pro dealers) with a primary focus on exterior residential doors. - Achieve or exceed annual revenue targets and new account activation goals. - Conduct regular business reviews with key stakeholders to assess program performance, uncover opportunities, and address challenges. - Develop and execute account-specific growth plans aligned with the company's strategy. - Program Expertise & Execution - Serve as the subject matter expert on the company's exterior door offerings, including product lines, configurations, lead times, pricing structures, and ordering processes. - Train and educate account partners on program mechanics, product features, and systems/tools (order entry portals, configurators, etc.). - Drive program compliance and ordering accuracy to reduce errors, returns, and cancellations. - Collaborate with product management on catalog expansions, substitutions, and new product introductions. - Monitor order flow and proactively communicate status updates, delays, or exceptions to account partners. - Relationship Development - Build and maintain deep relationships at multiple levels within each account, including buyers, category managers, operations, and ownership. - Act as a trusted advisor and advocate, anticipating account needs and positioning the company as a preferred vendor. - Represent the company at industry events, trade shows, and national account conferences. - Cross-Functional Collaboration - Partner with operations, customer service, and information technology teams to ensure seamless order fulfillment and issue resolution. - Coordinate with marketing to develop account-specific promotional materials, planograms, and sales tools. - Provide voice-of-customer feedback to product and operations teams to drive continuous program improvement. - Work with pricing and finance on quote approvals, contract negotiations, and special pricing agreements. - Reporting & Analytics - Track and report sales metrics, pipeline activity, account health, and competitive intelligence. - Analyze sell-through data and inventory positions at key accounts to identify gaps and opportunities. - Prepare and deliver executive-level account performance summaries and quarterly business review materials. Qualifications - 5+ years of national or major account sales experience in building products, millwork, doors/windows, or a closely related category. - Demonstrated track record of achieving or exceeding revenue targets in a complex, multi-stakeholder selling environment. - Experience managing special order, configure-to-order, or custom product programs. - Strong understanding of retail channel dynamics and pro-dealer markets. - Excellent communication, presentation, and negotiation skills. - Proficiency in Microsoft Office Suite. - Ability to travel up to 25% nationally. Preferred Qualifications - Experience servicing a national home center customer a strong plus. - Experience with exterior door products (entry systems, patio doors, French doors, or fiberglass/steel door products). - Familiarity with millwork distribution networks, home center retail buying processes, or pro channel account structures. - Bachelor's degree in Business, Sales, Marketing, or a related field; equivalent experience considered. - Experience using digital ordering platforms, product configurators, or dealer portals. Core Competencies - Customer Focus: Builds strong customer relationships and delivers solutions centered on customer needs. - Results Orientation: Consistently achieves goals and pushes for continuous improvement. - Product & Industry Knowledge: Develops and maintains deep expertise in the residential exterior door market. - Collaboration: Works effectively across functional teams and levels of the organization. - Communication: Communicates clearly and persuasively in written and verbal formats. - Adaptability: Navigates ambiguity and manages competing priorities in a dynamic sales environment. - Problem Solving: Identifies root causes of issues and drives timely, effective resolutions. Work Environment & Physical Requirements This is a remote/field-based position. The candidate must reside within proximity to a major airport to support the required travel schedule. The role requires the ability to sit or stand for extended periods, operate a motor vehicle, and occasionally lift up to 25 lbs. (product samples, display materials).